Customer reviews of Smok-it

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 483 published reviews
5 2 771 80% 4 382 11% 3 148 4% 2 71 2% 1 111 3%

Summary of reviews

Packages arrive on time, showcasing the store's commitment to timely delivery. Customers highlight the fast and impeccable service, noting that products are always in accordance with their orders. The delivery is consistently described as quick and well-packaged, which enhances the overall experience. The reliability of the site is emphasized, with many stating they have ordered for years without encountering any issues, appreciating the wide selection and user-friendly navigation.

4 star reviews

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
Fast and clear site. Very good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/04/2018
The site is very well done
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Delivery a little slow, otherwise very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Very good site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Very good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Easy to use, great choice of products, one small downside is that delivery sometimes takes longer than a week, which is a shame. But I think it depends on the day of the order. Having said that, some sites also deliver within 48 hours, free of charge, with a minimum order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2018
the products are good and I got a little surprise gift.however 8 days for delivery....
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Response from Smok-it
Hello, we understand the fact that your delivery took longer than expected, and we apologize, but due to the bad weather that week, the carriers were prohibited from driving for most of the week, which is why your delivery took longer than normal.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
The packaging left much to be desired, was far too fragile and had been ripped open (the contents were visible). One wonders whether a postal agent had not planned to check whether the contents were to his liking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
reliable reactive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
speed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2018
Nice and clean
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2018
Simple and clear website. Product received with a nice storage case.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Easy to use and fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
Reçu ds les temps après pour la qualité je dirai plus tard sa fait que 3 jours que J'ai mis la mèche
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
A small problem with the stock availability announced on the website, but the team managed the problem perfectly, providing visibility on the situation. Once shipped, the order arrived in a timely manner.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Waiting for the product missing from the order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
1st order and no worries, fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2017
Good product and very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Super
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2017
Serious site, respectful of orders and deadlines.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2017
Very good site, nothing to say. One downside: the delay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2017
well one of the cheapest on the kind of cig purchased
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/10/2017
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
WELL
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/09/2017
Ok ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
It's a shame we don't have more stock of certain products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2017
Hello, It's a pity that the choice in the smok-it range has narrowed, we can no longer order the intense tobacco range except in single dose. Can you tell us why? Best regards Maja Pavicic
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Response from Smok-it
Hello, due to a commercial disagreement with our laboratory, we have had to stop the production of e-liquid under the SMOK-IT brand. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/09/2017
A small delay in delivery due to an unspecified shortage, but nothing serious. I contacted customer service, who replied very quickly and transparently (the supplier was a little late with one of my products). Having been very well received in the store (La Motte Piquet) and always finding great products, I have very little to reproach Smok-It for. I recommend them and will order from them again.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
Very good product fast delivery!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
fast efficient and clear. only the update of the products in promotion would be a good thing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
Nothing to say so far, very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/08/2017
Good.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2017
Fast and reliable site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2017
Order received promptly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/06/2017
good diversity of products, very pleasant site to visit
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2017
nothing to complain about, ok Except that I received my parcel at the post office when I asked for delivery at the pickup relay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2017
I'll order again whenever I need to.
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