Customer reviews of SOFOLK | Renovation-du-cuir.fr

Hello Roland,

We sincerely thank you for your positive feedback regarding our site "SOFOLK | Renovation-du-cuir.fr". We are delighted that you enjoyed your experience and hope to assist you again with your leather renovation projects. Please feel free to share your suggestions to further improve our service.

Hello François,

Thank you for taking the time to share your feedback. We are glad that you found our products easy to apply and our instructions clear. However, we are sorry to hear that the durability of the renovation did not meet your expectations.
Unfortunately, 100% compatibility on synthetic surfaces does not exist, especially for furniture intended to be stored in public places. These often have non-flammable treatments that can cause problems. To achieve a good adhesion, it is absolutely necessary to properly prepare the surface, add a catalyst/hardener to the paint and varnish to achieve optimal adhesion and resistance to abrasion.

If you have any product left, it is not too late to order the catalyst and continue your renovation!

Best regards,
The SOFOLK team

Hello Daniel, thank you for taking the time to share your feedback.

The quality of a renovation depends on the products on one hand but also on how they are used.
Perhaps you missed important information on this subject.
We invite you to contact our support to understand why the result is not optimal and to solve it together so that you can be satisfied.

Best regards,
The Sofolk support

Hello Eric,

We are sorry to hear that you have not received your order. Your satisfaction is our priority. Could you please contact us directly so that we can resolve this issue as soon as possible?

Thank you for your understanding,
The SOFOLK team.

Hello Alain,

We sincerely thank you for your positive feedback on our site! We are delighted to learn that our product met your expectations and was able to carry out a clean renovation. Your satisfaction is our priority and we hope to see you again soon on our site for other projects. Do not hesitate to contact us if you have any questions or need advice.

Best regards,
The SOFOLK team

Hello Lionel,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with one of your cans. Your feedback is very important to us, and we are committed to improving our customer service. Please contact us again so that we can resolve this situation to your satisfaction.

Best regards,
The SOFOLK team

Hello LACOMBE,

Thank you for your feedback and your rating of 4/5. We are pleased to hear that you are generally satisfied with our products. We regret that the leather softener for cardboard cars did not meet your expectations. Please feel free to contact us to discuss your issue, we will be happy to help you find a solution.

Best regards,
The SOFOLK team

Hello Thierry,

Thank you for taking the time to share your feedback. We are sorry to hear that the result of the repair does not meet your expectations.
Could you please send us photos through our contact form? We will then be able to analyze and advise you!

Hello Pierre,

Thank you very much for your feedback and your rating. We are delighted that you appreciate our products. We take your feedback regarding the color chart of the dyes into account and will work on improving it to avoid future selection errors. Please do not hesitate to contact us if you need assistance with your next orders.

Best regards,
The SOFOLK team

Thank you for your detailed feedback and for your positive remarks regarding our maintenance products as well as the care taken in the shipment.

Regarding the Beige Luxor Porsche shade, it is important to specify that the original color of the leather can evolve over time. Exposure to UV, wear, friction, products used over the years, or even the absorption of sebum gradually modify the actual shade of the leather. In this context, it becomes objectively difficult, if not impossible, to determine whether the perceived difference comes from the dye or the aging of the leather in place, particularly on a highly stressed element like a steering wheel center.

Regarding the appearance of the product, some highly pigmented shades may present a phenomenon of natural decantation. Manual shaking, even vigorous, may sometimes not be sufficient to perfectly re-homogenize the formulation; the use of a mechanical stirrer is then recommended to achieve optimal dispersion of the pigments before application.

We fully understand your disappointment, especially when the goal is a discreet and localized repair. It is precisely for this type of situation that we recommend, when possible, a broader recoloring of the element or resorting to a color made on a sample, the only method allowing adaptation to the actual and current shade of the leather.

Regarding your question, SOFOLK does not offer custom dye packaged in aerosol. The available aerosols are intended for standard uses and do not allow the same level of precision as a shade applied in a controlled manner.

We remain at your disposal via our technical support to analyze your case in more detail and guide you towards the most suitable solution.

Hello Patrick,

Thank you for sharing your feedback and we are sorry to hear that your experience did not meet your expectations. We take your comments very seriously and we will work to improve the accuracy of our product descriptions to avoid such disappointments in the future.
If you choose the matte varnish in aerosol format, it will be much more matte than the one in a bottle.
Contact us to obtain this product with a commercial gesture!

Hello Christophe,

Thank you for taking the time to share your feedback. We are sorry to hear that the color sent does not meet your expectations for the re-pigmentation of your steering wheel.
At Jaguar, the leather color code is different from that of the seats. You ordered the code corresponding to the seats and not to the steering wheel, which is why your color was not correct.
If you would like the correct color, please find the right code and send it to us...









Best regards,
The SOFOLK team

Hello,

We are truly sorry for your disappointment.
As indicated in our user manual, it is always recommended to test the color on a small discreet area before applying it to the entire steering wheel, precisely to avoid this type of unpleasant surprise. If you had contacted us before the complete application, we could have easily proceeded with a color exchange.

Furthermore, an objective review takes into account all the criteria of the product: color is an important element, but the quality and durability of our formulations are also part of it.

We remain available if you wish for us to find a solution together.

Best regards,
The SOFOLK support team.

Hello Laurent,

Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with the quality of our products, but we are sorry to learn that the color does not meet your expectations. Your feedback is valuable, and we take your request for a commercial gesture into account.
In principle, we always do what you ask because our priority is for you to finalize your project within a controlled budget.
For this reason, we have just applied a gesture on your ongoing quote and we apologize for this oversight that we will report to our sales department.

Thank you in advance for your understanding,

Best regards,
The SOFOLK team

Hello,

Thank you for your message and we are sorry to hear that your package arrived damaged.

If you need another valve, please contact our support, we will take care of it very quickly.

Thank you again for your understanding.

Best regards,
The SOFOLK support

Good morning,

Thank you for your message.
We are sorry to hear that your renovation did not go as planned and that the leather feels sticky after a few days.

This phenomenon is generally due to insufficient surface preparation or the presence of grease in some areas. Natural fat prevents proper adhesion and drying of the dye, thus causing the sticky feeling.

To resolve the situation, we recommend that you:

Thoroughly clean the affected areas with the Sofolk Sebum Cleaner,
a powerful degreaser specifically designed to eliminate ingrained grease.

If the leather is heavily contaminated, complete the treatment with the Absorbent Sebum Powder,
which works deeply to absorb residual fats.

Once the leather is perfectly degreased and dry, apply the Sebum STOP
to permanently eliminate the sticky effect and restore a healthy surface before any touch-ups.

We invite you to contact us directly so that we can examine your case in detail and guide you step by step to achieve an optimal result.

Best regards,
The SOFOLK support team

Hello Philippe G.,

Thank you for your feedback and we are glad that you appreciated our products. We take your comment regarding the ball into account.

Thank you for your valuable comment. We will indeed mention that the paint can be diluted with acetone to increase viscosity if necessary and avoid the appearance of filaments when coming out of the gun.
Looking forward to seeing you again.