Customer reviews of SOFOLK | Renovation-du-cuir.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 458 published reviews
5 3 790 85% 4 616 14% 3 28 1% 2 5 0% 1 19 0%

Summary of reviews

SOFOLK offers a consistently positive experience with a wide range of products that customers praise for effective renovation outcomes, precise shade matching, and easy, clear application. Customers highlight helpful and professional customer service, fast and reliable delivery, and detailed guidance that leads to results like seats and sofas looking like new. The product line is described as exceptionally effective for various leather and vinyl repairs, with multiple mentions of excellent results, durable finishes, and satisfaction across different projects. Overall, the store is experienced as reliable, well-supported, and capable of delivering high-quality renovations.

Reviews 1 and 3 stars

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J
Jesus Trinidad J.
Rating: 1 out of 5
following a purchase from 20/07/2025
The truth is that the packaging is very good, but the truth is that the finish and quality of the product is not really good. I followed the steps one by one and did not skip anything, and with the materials you decided on, there is no way. The finish looks very bad and the product ends up peeling off, and it has been sanded and everything done as you specified.
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Oscar S.
Rating: 1 out of 5
following a purchase from 04/07/2025
The sent varnish was foaming and ruined a job for me, I contacted you and you did not respond to offer a solution, besides I bought black paint on two occasions and being the same reference the tone was different.
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Gallart Josa J.
Rating: 1 out of 5
following a purchase from 18/06/2025
It takes them 2 days to respond to an email... communication with them is difficult.
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Anne-Céline P.
Rating: 3 out of 5
following a purchase from 23/04/2025
The leather renovation side is impressive, but the received color is very disappointing. It's a shame that the explanations regarding the choice of dye and the base color of the leather are not clearer.
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Response from SOFOLK | Renovation-du-cuir.fr
We are sorry to hear that the received color did not meet your expectations. To achieve the most accurate shade possible, we always recommend sending a small sample of at least 1 cm² or a removable element so that we can reproduce the color as closely as possible. If this is not possible, it is preferable to order our SOFOLK color chart or to provide a color reference from a known color chart.

We understand that choosing a color can be delicate, and we strive to provide clear instructions to assist our customers in this process. If you need further assistance in adjusting the color or for any other questions, please do not hesitate to contact us. We are here to help you achieve the best possible result.

Sofol Support
J
Jean-Pierre B.
Rating: 3 out of 5
following a purchase from 02/04/2025
The renovation product is effective but the color does not match exactly despite careful selection from the color chart.
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Claudine B.
Rating: 3 out of 5
following a purchase from 22/03/2025
Mixed
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C
C.
Rating: 3 out of 5
following a purchase from 19/03/2025
0: Everything is correct except that the shade chosen from the color chart, well in the end the one I received is lighter than the seat and the chosen shade is different.
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Response from SOFOLK | Renovation-du-cuir.fr
1: Thank you for your feedback. We are sorry that the color provided is not exactly identical to that of your support. Choosing a color from a color chart is a tricky exercise that rarely provides full satisfaction if one wants a perfectly identical color, unfortunately. Next time, try to provide us with a sample, and we will then be able to reproduce a shade that is perfectly compliant!
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