Soledi ArtDeco consistently delivers fast, reliable service with rapid order fulfillment and express delivery that keeps customers well informed through tracking and timely arrivals. The product visuals and descriptions are matched in reality, with items arriving well packaged, intact, and in good condition, and orders often arriving on time or even faster than expected. Customers praise the professional handling and friendly delivery experiences, noting careful packaging, on-time deliveries, and dependable fulfillment across multiple orders. Overall, shoppers highlight smooth ordering processes, accurate product representation, prompt shipping, and careful packaging as core strengths.
Phone staff very very friendly!! Unfortunately, the order did not arrive on time for the weekend event even though we had verified it with customer service. The carrier GLS does not deliver on weekends (which was not specified when ordering), plus the box arrived in poor condition (thankfully the products were not damaged).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
Not very ergonomic
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2021
I still haven't received my order, I paid for urgent shipping costs. I haven't stopped asking you and I've never received any response about the status of the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2021
Disappointed not to have the envelopes with the cards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2021
item arrived broken despite correct packaging
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2021
I have not received the order how do you want me to appreciate it...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
delivery quite long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2020
I did not receive my order
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Response from Soledi ArtDeco
Hello,
your package was delivered to you yesterday morning,
The delay was due to COVID cases at the carrier's branch as I notified you by email yesterday.
I would appreciate it if you could correct this review, given that the shipment was made on the same day of your purchase and that currently we are not responsible for the closure of transport agencies,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2020
Insufficient description / product packaging caused an error in my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/10/2020
Order was easy, but delivery unsuccessful
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Response from Soledi ArtDeco
Hello,
After verification, your purchase delivered in Germany was signed for 2 hours before you sent your negative review,
It's a pity that you sent a request on Saturday, to know where the package is, without waiting for a response from us, as we indeed do not work on weekends
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2020
One of the boats arrived broken.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/09/2020
You did not follow up on my request lost package
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Response from Soledi ArtDeco
Hello, We talked for a long time yesterday
I contacted the carrier several times,
As explained many times on the phone, your package was delivered to the wrong address
The carrier is trying to get in touch with your district driver,
everything cannot be done with a snap of the fingers
It is not correct to say that I did not follow up on your complaint,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2019
Announced deadline incorrect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2019
Customer service ????? does not respond to information requests....(tracking of the shipment)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2019
Delivery respected, very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2019
Delivery time too long. Order placed on the 6th and delivery scheduled for the 16th
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2019
Not happy at all. Not delivered yet.
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Response from Soledi ArtDeco
Hello, your package was shipped on 14/08 but due to a sorting error by the post office, it is currently being delivered to your home today. You can find all this information in your eBay order history and soledi-artdeco.com as well as in the various emails sent by Colissimo. Package 6C03058857626
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/08/2019
Serious and fast site but the items are not detailed enough and the shipping costs are too high (€5.99) for a shipment of a few grams to a relay point.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Good site. I find that shipping costs are expensive, we wait a long time for the order, one day I had Your order has been shipped and 3 hours after your order is being prepared........all that for 4 days and one fine day my order arrived without me being notified. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2019
Shipping costs are too high.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2019
My base was torn in two... And the shipping cost plus tax was expensive. Disappointed with the quality-price ratio. I need to order more, I will go to another supplier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2019
Plenty of creative ideas.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2019
long delivery and one product missing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2018
product not compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
I know this product because I bought it a few years ago but the lot was incomplete, it was missing a shell and a star.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2018
I did not receive all of my orders
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Response from Soledi ArtDeco
Hello,
I just replied to you via your negative reviews on the products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2018
Very disappointed because after receiving the item, it was not at all in accordance with the photo, and for the return everything is at our expense...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2018
Nothing negative to say about this site. Fast delivery, well-packaged product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
decent site at best
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2018
Delivery late
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2018
Expensive for this kind of goods.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2018
Shipping costs are excessive! Especially for what I ordered. The package was in cardboard when a simple bubble letter would have been cheaper!
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Response from Soledi ArtDeco
Hello,
You chose delivery to the post office for €5.95, there is nothing unreasonable about this amount.
We do not ship any purchase whose total merchandise amount exceeds €8 in an envelope, tracked or not, for the simple reason that too many envelopes get lost.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2018
Disappointed by certain products that are expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2018
I sent an email following a reservation on the package and no response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/01/2018
I am disappointed with my order, first for a delivery at €7 having to go to the relay to pick it up since the carrier did not bother to inform me of his passage BOF.... and then surprise when opening the package the circle was unsoldered, I needed it quickly so I had to fix it, too bad!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2017
correct delay affordable price but 3 spheres out of 5 were damaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2017
Following my paint order, I am very disappointed because the colors I ordered do not match the color chart and the references do not match. Then the order took a week to arrive
I will not place any more orders with you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2017
It would be better to display the prices including tax from the start and reduce them by the amount of VAT when a merchant (with VAT) declares. Initially, the prices are displayed excluding tax; if you don't pay close attention, this fact escapes you, and when as a private individual (without VAT) you want to place an order, miraculously, without warning, the prices jump to including tax: unpleasant surprise! Especially since some scam sites use this method to raise their prices at the last minute.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
Quite friendly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2017
Very good site but large volume delivery not great in terms of packaging. First order metallic circle of 65 cm received bent, they sent me a new replacement circle and it was also a bit bent, I give up on another replacement
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