Customer reviews of Soledi ArtDeco

We are sorry to read your disappointment.
After verification, your order was indeed processed within the announced deadlines, namely 48 working hours. The mentioned Friday corresponded to May 8, which is a public holiday, and therefore cannot be considered a delivery day.
Moreover, a delivery attempt did take place the following Monday, but your establishment being closed (business delivery), the package was delivered on Tuesday, as soon as it reopened. This information is also visible in the carrier's tracking.
Regarding shipping costs, they correspond to the standard delivery method offered on our site, without a specific option for guaranteed date delivery.
We understand that this may have caused confusion, but the deadlines were indeed respected on our part. We remain at your disposal if you wish to discuss this further.

Best regards
Soledi ArtDeco

We sincerely apologize that your experience did not meet your satisfaction.

However, it is important to clarify that your order was subject to an exceptional number of modification requests (more than 15 redirects and changes in a very short time). Each intervention leads to a new logistical process and an automatic delay in delivery times. Carriers, like any human organization, require a minimum of stability to ensure smooth delivery.

Under these conditions, the delay cannot unfortunately be attributed to a processing fault on our part, but rather to the succession of modifications requested after shipment.

Regarding the condition of the product upon receipt, we remain available to provide you with a solution if you contact us directly — which is always more effective than a public review to concretely resolve a problem.

We do our utmost every day to satisfy our customers, as evidenced by our thousands of positive reviews, and regret that this order did not follow a standard process.

Best regards,
Customer service

Thank you for taking the time to share your feedback. We are sorry for the poor rating given to your order which was shipped to the billing address instead of the delivery address. We understand how frustrating this can be, knowing that it was an oversight on your part. As soon as we were informed of the situation by the carrier, we immediately contacted the supplier to obtain the correct address. We then shipped your 2 packages to the correct address, at our expense, as your satisfaction is our priority. Regarding the package refused by your supplier, we also took the initiative to return it at no additional cost to you, after confirming with the supplier that this was not a problem. We firmly believe that it is important to do everything possible to ensure our customers' satisfaction, which is reflected in our overall rating. We thank you for your understanding and remain at your disposal if you have any further questions or concerns.

Hello, thank you for this review. However, it is possible to choose the diameter, thickness, or even the desired shape in the left column. I wish you a pleasant day, Sophie.

Hello, I am sorry for this bad experience, however, we have no complaint from you, whether by email, phone call or social networks and moreover, after checking with customer service, no return of a defective frame. I can confirm that 98% of our customers have a positive experience with our store, as we try to ship the same day and respond to messages within 24 hours. Unfortunately, the fact that you respond to a review 3 weeks after sending it; prevents us from verifying the preparation and quality of the packaging, as our videos are automatically deleted after 15 days. I remain at your disposal for any further information regarding this review

Hello, I am sorry that you apparently received an insufficient quantity of eggs. I can neither confirm nor deny your complaint as you received the batches 7 weeks ago, we do not keep the videos that long... We prepare, pack and seal these bags manually, which does not devalue the quality of the product, it is regrettable to give a bad rating and talk about lack of trust, for the reason that we do not seal these bags... A simple call 7 weeks ago asking for the sending of the 2 missing eggs would have sufficed. We would have done it without discussion, as human error is possible.

Hello, your purchase was shipped via mondial relay on Wednesday 12/10. This delivery method is the slowest, as noted in the delivery choice, on average it takes about 5 working days, also indicated. Your package is being delivered today

Hello, I am sorry that you gave us a bad rating when it is an error on your part, as we have just checked the videos made during the preparation and packaging of your order, we did indeed ship 1 blue pot and 2 transparent pots as ordered. I remain at your disposal for any further information, Best regards, Sophie

Hello, you were informed during your order that our company was closed for the year-end holidays by several messages displayed in the cart! That's why you were able to use the discount code that had to be entered after reading the absence message! The package was shipped on 01/04, as soon as the store reopened. Regarding the tracking emails, please check your spam, as the emails for receipt, validation, preparation, and shipment of the order are automatically sent with each status change. Best regards, Sophie

Hello, I am really sorry for this bad rating, which questions our professionalism, while it concerns an issue with the relay point. A simple call or email would have allowed me to clarify things for you. However, as of today, I see that you received your package at the PRESSING DE LA BAISE relay point on 12/11/22 at 16:39; Mondial relay sent me the proof of signature. As a seller, we reacted quickly to your order placed on 07/11 at 18:45 and shipped on 08/11 at 10:45.

Hello, I am sorry that the color you wanted was no longer available in the variations, but it is specified in the product description that it is no longer marketed and that we only have 7 different colors of this paint left. You chose this color buttler magenta. We just checked the video of the preparation of your order, my colleague did indeed ship the bottle of buttler magenta. The amount of your order with your choice of home delivery was €12 (and not €15), a delivery to a relay point would have saved you €2. Best regards.

Hello, this must be a purchase from another platform, as you were informed throughout the processing and shipping of your order, by SMS and email. The tracking number for Mondial Relay is available in your order history on our site, but also in the different emails and SMS sent to your attention. It seems that you received these messages, as you picked up your package within a few hours at the chosen relay point

Hello, it is a pity that you did not contact us during this dispute, we could have made arrangements with the delivery agency. Hoping that your egg hunt goes well :) Best regards, Léa

Hello,
it is surprising that you cannot reach us, as we are available from Monday to Friday from 8 am to 5 pm by phone, on chat and Instagram until 8 pm, and of course by email,
moreover, we listen to the answering machine every morning. Since this is a complaint, I would appreciate it if you could send me by email the photos of the broken ball, to [email protected]
Looking forward to your reply,
Best regards,
Sophie

Hello,
it is a pity to give us a rating of 3* when your order from 10/11 at 5 PM was shipped on 12/11, with November 11 being a public holiday.
You opted for delivery via Mondial Relay and we clearly indicate on our site that the delivery times for this provider are 5 working days. Your package was delivered on 18/11, which is 4 working days after shipment.
The indicated times when choosing this provider were indeed respected
Best regards
Sophie

Hello, I do not understand this review, given that we exchanged several times on October 20, 21, 22, and 25, 2021, both before and after the creation of this review.

Hello Madam, I am saddened to read this review, given that this is your 4th purchase in 1 month. It is true that we ship from France and that you should have chosen a shipment via Mondial Relay instead of Colissimo, as the rates are clearly noted in your cart when choosing delivery. Unfortunately, we are dependent on the rates applied by these different service providers.