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A
Rating: 3 out of 5
delivery quite long
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Customer reviews of Soledi ArtDeco
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 276 published reviews
Summary of reviews
Soledi ArtDeco consistently delivers fast, reliable service with rapid order fulfillment and express delivery that keeps customers well informed through tracking and timely arrivals. The product visuals and descriptions are matched in reality, with items arriving well packaged, intact, and in good condition, and orders often arriving on time or even faster than expected. Customers praise the professional handling and friendly delivery experiences, noting careful packaging, on-time deliveries, and dependable fulfillment across multiple orders. Overall, shoppers highlight smooth ordering processes, accurate product representation, prompt shipping, and careful packaging as core strengths.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
I did not receive my order
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Response from Soledi ArtDeco
Hello,
your package was delivered to you yesterday morning,
The delay was due to COVID cases at the carrier's branch as I notified you by email yesterday.
I would appreciate it if you could correct this review, given that the shipment was made on the same day of your purchase and that currently we are not responsible for the closure of transport agencies,
your package was delivered to you yesterday morning,
The delay was due to COVID cases at the carrier's branch as I notified you by email yesterday.
I would appreciate it if you could correct this review, given that the shipment was made on the same day of your purchase and that currently we are not responsible for the closure of transport agencies,
A
Rating: 3 out of 5
Insufficient description / product packaging caused an error in my order
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A
Rating: 1 out of 5
Order was easy, but delivery unsuccessful
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Response from Soledi ArtDeco
Hello,
After verification, your purchase delivered in Germany was signed for 2 hours before you sent your negative review,
It's a pity that you sent a request on Saturday, to know where the package is, without waiting for a response from us, as we indeed do not work on weekends
After verification, your purchase delivered in Germany was signed for 2 hours before you sent your negative review,
It's a pity that you sent a request on Saturday, to know where the package is, without waiting for a response from us, as we indeed do not work on weekends
A
Rating: 1 out of 5
You did not follow up on my request lost package
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Response from Soledi ArtDeco
Hello, We talked for a long time yesterday
I contacted the carrier several times,
As explained many times on the phone, your package was delivered to the wrong address
The carrier is trying to get in touch with your district driver,
everything cannot be done with a snap of the fingers
It is not correct to say that I did not follow up on your complaint,
I contacted the carrier several times,
As explained many times on the phone, your package was delivered to the wrong address
The carrier is trying to get in touch with your district driver,
everything cannot be done with a snap of the fingers
It is not correct to say that I did not follow up on your complaint,
A
Rating: 3 out of 5
Announced deadline incorrect
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A
Rating: 3 out of 5
Customer service ????? does not respond to information requests....(tracking of the shipment)
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A
Rating: 3 out of 5
Delivery respected, very satisfied
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A
Rating: 3 out of 5
Delivery time too long. Order placed on the 6th and delivery scheduled for the 16th
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A
Rating: 1 out of 5
Not happy at all. Not delivered yet.
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Response from Soledi ArtDeco
Hello, your package was shipped on 14/08 but due to a sorting error by the post office, it is currently being delivered to your home today. You can find all this information in your eBay order history and soledi-artdeco.com as well as in the various emails sent by Colissimo. Package 6C03058857626
A
Rating: 3 out of 5
Serious and fast site but the items are not detailed enough and the shipping costs are too high (€5.99) for a shipment of a few grams to a relay point.
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A
Rating: 3 out of 5
Good site. I find that shipping costs are expensive, we wait a long time for the order, one day I had Your order has been shipped and 3 hours after your order is being prepared........all that for 4 days and one fine day my order arrived without me being notified. Too bad.
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A
Rating: 3 out of 5
Shipping costs are too high.
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A
Rating: 3 out of 5
Plenty of creative ideas.
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A
Rating: 3 out of 5
long delivery and one product missing
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A
Rating: 3 out of 5
product not compliant.
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A
Rating: 3 out of 5
I know this product because I bought it a few years ago but the lot was incomplete, it was missing a shell and a star.
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A
Rating: 3 out of 5
Very disappointed because after receiving the item, it was not at all in accordance with the photo, and for the return everything is at our expense...
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A
Rating: 3 out of 5
Nothing negative to say about this site. Fast delivery, well-packaged product.
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A
Rating: 3 out of 5
decent site at best
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A
Rating: 3 out of 5
Delivery late
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A
Rating: 1 out of 5
Expensive for this kind of goods.
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A
Rating: 3 out of 5
Disappointed by certain products that are expensive.
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A
Rating: 3 out of 5
I sent an email following a reservation on the package and no response.
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A
Rating: 1 out of 5
I am disappointed with my order, first for a delivery at €7 having to go to the relay to pick it up since the carrier did not bother to inform me of his passage BOF.... and then surprise when opening the package the circle was unsoldered, I needed it quickly so I had to fix it, too bad!
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A
Rating: 3 out of 5
correct delay affordable price but 3 spheres out of 5 were damaged
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A
Rating: 1 out of 5
Following my paint order, I am very disappointed because the colors I ordered do not match the color chart and the references do not match. Then the order took a week to arrive
I will not place any more orders with you
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I will not place any more orders with you
A
Rating: 3 out of 5
It would be better to display the prices including tax from the start and reduce them by the amount of VAT when a merchant (with VAT) declares. Initially, the prices are displayed excluding tax; if you don't pay close attention, this fact escapes you, and when as a private individual (without VAT) you want to place an order, miraculously, without warning, the prices jump to including tax: unpleasant surprise! Especially since some scam sites use this method to raise their prices at the last minute.
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A
Rating: 3 out of 5
Quite friendly
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A
Rating: 3 out of 5
Very good site but large volume delivery not great in terms of packaging. First order metallic circle of 65 cm received bent, they sent me a new replacement circle and it was also a bit bent, I give up on another replacement
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A
Rating: 3 out of 5
2 items that did not match the photos on the site. Rather correct site but I don't think I will place new orders on this site. A bit disappointed by some items received that I immediately returned.
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A
Rating: 3 out of 5
Disappointed that the bride wearing her spouse is in a suit and not in a dress... in the sales photo this is not specified and we don't see it...
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A
Rating: 3 out of 5
The delivery was fast, but the cost was high. The disc arrived damaged on the side.
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A
Rating: 1 out of 5
very good sites
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Response from Soledi ArtDeco
Hello,
you just gave a 1-star rating indicating "very good site",
is this an error?
Would you like to change this star?
Thank you in advance for your feedback,
Best regards
Sophie
Soledi ArtDeco
you just gave a 1-star rating indicating "very good site",
is this an error?
Would you like to change this star?
Thank you in advance for your feedback,
Best regards
Sophie
Soledi ArtDeco
A
Rating: 3 out of 5
Average quality product
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A
Rating: 3 out of 5
Site not very user-friendly
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A
Rating: 1 out of 5
the order is not compliant, the stars do not match the indicated size
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Response from Soledi ArtDeco
Hello,
We are sorry for this online error that we will correct immediately.
Do not hesitate to return the unwanted products in their original packaging so that we can refund your purchase as well as the return costs.
Thank you in advance for your understanding
We are sorry for this online error that we will correct immediately.
Do not hesitate to return the unwanted products in their original packaging so that we can refund your purchase as well as the return costs.
Thank you in advance for your understanding
A
Rating: 3 out of 5
Very good
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A
Rating: 1 out of 5
average
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A
Rating: 1 out of 5
I was disappointed with my order because the colors sent were not varied, shades of purple and blue. In total, 2 purple, 1 pink, 2 blue, 1 green... I was expecting at least yellow and red to have something different. So really disappointed
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