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P
Rating: 3 out of 5
Very good!
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Customer reviews of Soledi ArtDeco
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 276 published reviews
Summary of reviews
Soledi ArtDeco consistently delivers fast, reliable service with rapid order fulfillment and express delivery that keeps customers well informed through tracking and timely arrivals. The product visuals and descriptions are matched in reality, with items arriving well packaged, intact, and in good condition, and orders often arriving on time or even faster than expected. Customers praise the professional handling and friendly delivery experiences, noting careful packaging, on-time deliveries, and dependable fulfillment across multiple orders. Overall, shoppers highlight smooth ordering processes, accurate product representation, prompt shipping, and careful packaging as core strengths.
3 star reviews
Reset filtersA
Rating: 3 out of 5
I just saw that two tips are broken. Can you tell me how to proceed? Thank you for your return
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C
Rating: 3 out of 5
Fast shipping and well packaged, however not as described. The diameter is not 18/20, sometimes even smaller than 15 mm. So, I can't use it...
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E
Rating: 3 out of 5
Disappointed with the condition of the delivered item.
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M
Rating: 3 out of 5
The site is a bit outdated but works well. It is a bit difficult to find the sizes you want, at least for the polystyrene discs. There should be a classification by diameter or thickness and then an arrangement in ascending order, for example.
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Response from Soledi ArtDeco
Hello, thank you for this review. However, it is possible to choose the diameter, thickness, or even the desired shape in the left column. I wish you a pleasant day, Sophie.
M
Rating: 3 out of 5
Product arrived very quickly, I bought a mini oven for cold enameling. The oven works well. Negative point: the oven arrived with rust spots! So I cleaned it well and applied anti-rust product, but I find it unfortunate that it arrived with that.
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A
Rating: 3 out of 5
Not bad, but when recounting the number of eggs received, it turns out that 6/300 were missing. Moreover, the packages sent were closed by hand (paper tape), which does not inspire confidence.
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Response from Soledi ArtDeco
Hello, I am sorry that you apparently received an insufficient quantity of eggs. I can neither confirm nor deny your complaint as you received the batches 7 weeks ago, we do not keep the videos that long... We prepare, pack and seal these bags manually, which does not devalue the quality of the product, it is regrettable to give a bad rating and talk about lack of trust, for the reason that we do not seal these bags... A simple call 7 weeks ago asking for the sending of the 2 missing eggs would have sufficed. We would have done it without discussion, as human error is possible.
A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
a few dimension issues reported without return
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A
Rating: 3 out of 5
No review for now as I still haven't received the order
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Response from Soledi ArtDeco
Hello, your purchase was shipped via mondial relay on Wednesday 12/10. This delivery method is the slowest, as noted in the delivery choice, on average it takes about 5 working days, also indicated. Your package is being delivered today
A
Rating: 3 out of 5
Of the two items ordered, one was broken
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A
Rating: 3 out of 5
Does not correspond exactly to my order. disappointed,
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Response from Soledi ArtDeco
Hello, I am sorry that you gave us a bad rating when it is an error on your part, as we have just checked the videos made during the preparation and packaging of your order, we did indeed ship 1 blue pot and 2 transparent pots as ordered. I remain at your disposal for any further information, Best regards, Sophie
A
Rating: 3 out of 5
Very expensive, I won't come back too often.
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A
Rating: 3 out of 5
Very difficult to find the desired color, in fact it is not the color I wanted. So a waste of €15 for nothing.
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Response from Soledi ArtDeco
Hello, I am sorry that the color you wanted was no longer available in the variations, but it is specified in the product description that it is no longer marketed and that we only have 7 different colors of this paint left. You chose this color buttler magenta. We just checked the video of the preparation of your order, my colleague did indeed ship the bottle of buttler magenta. The amount of your order with your choice of home delivery was €12 (and not €15), a delivery to a relay point would have saved you €2. Best regards.
A
Rating: 3 out of 5
Quite a few nice objects, too bad the shipping costs are so high I could have placed other orders but given the costs....
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A
Rating: 3 out of 5
no tracking number to follow the transport of the order
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Response from Soledi ArtDeco
Hello, this must be a purchase from another platform, as you were informed throughout the processing and shipping of your order, by SMS and email. The tracking number for Mondial Relay is available in your order history on our site, but also in the different emails and SMS sent to your attention. It seems that you received these messages, as you picked up your package within a few hours at the chosen relay point
A
Rating: 3 out of 5
I received the package very late despite very high shipping costs
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A
Rating: 3 out of 5
Of the 6 balls ordered, 2 have a flattened part.
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A
Rating: 3 out of 5
The site is well made but the delivery was a disaster, the delivery person allowed himself to look inside the box and then put a tape on it! And yes, someone saw him do it, it's unacceptable.
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Response from Soledi ArtDeco
Hello, it is a pity that you did not contact us during this dispute, we could have made arrangements with the delivery agency. Hoping that your egg hunt goes well :) Best regards, Léa
A
Rating: 3 out of 5
Hello.
This note is due to the fact that Mondial Relay took 13 days to deliver the package, changing pickup points 3 times, the last one being a 40-minute round trip on foot because there was no possibility to park.
In addition to seeing the Mondial Relay delivery drivers throw the packages into their truck and grumble when we point it out to them.
Otherwise, Soledi art deco did their job correctly.
Translated reviews
This note is due to the fact that Mondial Relay took 13 days to deliver the package, changing pickup points 3 times, the last one being a 40-minute round trip on foot because there was no possibility to park.
In addition to seeing the Mondial Relay delivery drivers throw the packages into their truck and grumble when we point it out to them.
Otherwise, Soledi art deco did their job correctly.
A
Rating: 3 out of 5
I had an urgent need for polystyrene half-spheres and I am delighted to have found some. However, it is still expensive (the price you see first is excluding tax) and the shipping costs as well.
However, I appreciated the sale of damaged items on promotion. It's very interesting.
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However, I appreciated the sale of damaged items on promotion. It's very interesting.
A
Rating: 3 out of 5
slow delivery
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Response from Soledi ArtDeco
Hello,
it is a pity to give us a rating of 3* when your order from 10/11 at 5 PM was shipped on 12/11, with November 11 being a public holiday.
You opted for delivery via Mondial Relay and we clearly indicate on our site that the delivery times for this provider are 5 working days. Your package was delivered on 18/11, which is 4 working days after shipment.
The indicated times when choosing this provider were indeed respected
Best regards
Sophie
it is a pity to give us a rating of 3* when your order from 10/11 at 5 PM was shipped on 12/11, with November 11 being a public holiday.
You opted for delivery via Mondial Relay and we clearly indicate on our site that the delivery times for this provider are 5 working days. Your package was delivered on 18/11, which is 4 working days after shipment.
The indicated times when choosing this provider were indeed respected
Best regards
Sophie
A
Rating: 3 out of 5
pretty decor but very expensive for the quality of the product
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A
Rating: 3 out of 5
3 vials that arrived broken despite the nice packaging. And no response to my contact request since.
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Response from Soledi ArtDeco
Hello, I do not understand this review, given that we exchanged several times on October 20, 21, 22, and 25, 2021, both before and after the creation of this review.
A
Rating: 3 out of 5
Delivery costs to Belgium are excessive
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Response from Soledi ArtDeco
Hello Madam, I am saddened to read this review, given that this is your 4th purchase in 1 month. It is true that we ship from France and that you should have chosen a shipment via Mondial Relay instead of Colissimo, as the rates are clearly noted in your cart when choosing delivery. Unfortunately, we are dependent on the rates applied by these different service providers.
A
Rating: 3 out of 5
Phone staff very very friendly!! Unfortunately, the order did not arrive on time for the weekend event even though we had verified it with customer service. The carrier GLS does not deliver on weekends (which was not specified when ordering), plus the box arrived in poor condition (thankfully the products were not damaged).
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A
Rating: 3 out of 5
Not very ergonomic
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A
Rating: 3 out of 5
Disappointed not to have the envelopes with the cards
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A
Rating: 3 out of 5
delivery quite long
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A
Rating: 3 out of 5
Insufficient description / product packaging caused an error in my order
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A
Rating: 3 out of 5
Announced deadline incorrect
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A
Rating: 3 out of 5
Customer service ????? does not respond to information requests....(tracking of the shipment)
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A
Rating: 3 out of 5
Delivery respected, very satisfied
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A
Rating: 3 out of 5
Delivery time too long. Order placed on the 6th and delivery scheduled for the 16th
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A
Rating: 3 out of 5
Serious and fast site but the items are not detailed enough and the shipping costs are too high (€5.99) for a shipment of a few grams to a relay point.
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A
Rating: 3 out of 5
Good site. I find that shipping costs are expensive, we wait a long time for the order, one day I had Your order has been shipped and 3 hours after your order is being prepared........all that for 4 days and one fine day my order arrived without me being notified. Too bad.
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A
Rating: 3 out of 5
Shipping costs are too high.
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A
Rating: 3 out of 5
Plenty of creative ideas.
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A
Rating: 3 out of 5
long delivery and one product missing
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A
Rating: 3 out of 5
product not compliant.
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