English 
Français 
Deutsch 
Nederlands 
C
Rating: 1 out of 5
I still haven't received my order
Translated reviews
Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
1 star review
Reset filtersT
Rating: 1 out of 5
Appalling service, 3-5 day delivery given at time of placing order. Currently 18 days and still no sign of it being delivered, order sent to Austria. Apologetic email received after I emailed the support line but nothing done to resolve the lack of delivery - advised just to wait until it arrived. Follow up email blocked by Sommni system. Very disappointing.
Translated reviews
L
Rating: 1 out of 5
Haven’t received it 2 weeks after ordering
Translated reviews
P
Rating: 1 out of 5
I did not receive the refund
Translated reviews
A
Rating: 1 out of 5
Not the best, borderline unusable. The sales practice is also a little opaque. Missed that you need to pay extra to be able to return after trying. Disappointed, that I can't use it and it cost a ton. Very professional looking brand otherwise.
Translated reviews
W
Rating: 1 out of 5
Bought items for over 160 euros, never received anything.
Initially kept on the line in a not quite rude irritated manner by customer service, and then nothing more.
No response, no items, money gone.
Translated reviews
Initially kept on the line in a not quite rude irritated manner by customer service, and then nothing more.
No response, no items, money gone.
W
Rating: 1 out of 5
Ordered over 160 euros worth of items here but never received anything.
Then kept on the line in a not quite rude manner by service only to hear nothing more...
Lost money
Translated reviews
Then kept on the line in a not quite rude manner by service only to hear nothing more...
Lost money
A
Rating: 1 out of 5
Poor product. Uncomfortable, overpriced and not usable. It's basically the same as the cheaper bite/mould models, but far more expensive, the gel goes hard and lumpy or doesn't set properly so like sticking your teeth in some gloop, or between a piece of granite. The most uncomfortable and overpriced anti-snore device I've ever purchased. Like having a horses bit stuck in your mouth or being gagged, rather than a comfortable mouth piece. I won't be purchasing again and kick myself for not taking out the refund package. £130 for a bit of hard plastic. Hugely disappointed in this.
Translated reviews
J
Rating: 1 out of 5
I did not receive the product
Translated reviews
F
Rating: 1 out of 5
Problem not solved. I am still without my order!
Translated reviews
E
Rating: 1 out of 5
Not useful at all
Translated reviews
A
Rating: 1 out of 5
Avoid, it's scandalous, a site that sells medical equipment and is unable to deliver on time. Blaming the carrier
Translated reviews
P
Rating: 1 out of 5
too much publicity and useless contacts
Translated reviews
I
Rating: 1 out of 5
Ordered a mask, but it hurt my face and the pipe kept falling off in the night and now they are now refusing to accept the return even though the product isn't up to scratch
Translated reviews
B
Rating: 1 out of 5
not comfortable in the mouth, don’t waste money on this
Translated reviews
V
Rating: 1 out of 5
Read feedback
Translated reviews
S
Rating: 1 out of 5
Order placed on 09/02/26, still not received.
Translated reviews
M
Rating: 1 out of 5
Haven't heard anything after two weeks, lost money. No responses to emails and unreachable by phone.
Translated reviews
M
Rating: 1 out of 5
I have enough of an overbite that the product is unusable for me. This could've been avoided had sufficient guidance been given when I tried the suggested fitting test by biting a piece of cardboard.
Translated reviews
S
Rating: 1 out of 5
Unusable. Comes off every night without exception even though I put it on exactly as recommended. Ineffective and therefore useless! They refused the return and refund because it was used... You test something that doesn't work but no refund because you tested it... To be avoided at all costs!!!!
Translated reviews
S
Rating: 1 out of 5
I am waiting for the refund for the return made two weeks ago!
Translated reviews
M
Rating: 1 out of 5
Hello,
I would have loved to give you my opinion on the service and the product but despite the fact that DHL claims to have delivered the package on 29/12/25 in my mailbox, the package remains untraceable including with neighbors.
For now, I am waiting for your reaction as I paid €53.94 for nothing.
Thank you for your help and understanding.
Michèle MACCHI
Order 09T271366Y
Translated reviews
I would have loved to give you my opinion on the service and the product but despite the fact that DHL claims to have delivered the package on 29/12/25 in my mailbox, the package remains untraceable including with neighbors.
For now, I am waiting for your reaction as I paid €53.94 for nothing.
Thank you for your help and understanding.
Michèle MACCHI
Order 09T271366Y
B
Rating: 1 out of 5
The product does not seem to work properly... can I return it and hope for another copy?
Translated reviews
S
Rating: 1 out of 5
Order shipped promptly but was returned to Somnishop without even leaving Germany, due to the package being damaged. Somnishop blamed this on the courier, though had the package been packed well it would have not got damaged beyond repair during shipping. Please package items well enough to survive international shipping.
Refund was arranged after contacting Somnishop by email, they did not answer the phone over multiple days. Refund took over a week to arrive (over Christmas which excuses this a little)
Translated reviews
Refund was arranged after contacting Somnishop by email, they did not answer the phone over multiple days. Refund took over a week to arrive (over Christmas which excuses this a little)
G
Rating: 1 out of 5
the order arrived very late with us, we had to wait a long time!!!
I won't order anything here anymore
Translated reviews
I won't order anything here anymore
C
Rating: 1 out of 5
I have a problem with your shipment, how can I let you know, please?
Translated reviews
J
Rating: 1 out of 5
I received size S, to compare I ordered the set of three sizes...
Translated reviews
G
Rating: 1 out of 5
First delivery went wrong and only action after my reminder. Meanwhile, the second attempt has also not been delivered yet.
Translated reviews
R
Rating: 1 out of 5
I still haven't received the refund for my returned belt.
Translated reviews
J
Rating: 1 out of 5
I have com
Translated reviews
W
Rating: 1 out of 5
Worthless idiots they are
Worthless idiots they are, I received an unsealed mouth nose mask I wanted a nose mask, so I returned it neatly, Got a little later after my insistence an email that they do not accept it and return it. It had been opened, I indicated that I received it like this, but I am a liar according to the company. The package kind of arrived, Broken box mask read everything thrown in the box, I have now taken photos and sent them and closed the box well and now I get the threat that they will send it one more time or they will throw it away, 14
Translated reviews
Worthless idiots they are, I received an unsealed mouth nose mask I wanted a nose mask, so I returned it neatly, Got a little later after my insistence an email that they do not accept it and return it. It had been opened, I indicated that I received it like this, but I am a liar according to the company. The package kind of arrived, Broken box mask read everything thrown in the box, I have now taken photos and sent them and closed the box well and now I get the threat that they will send it one more time or they will throw it away, 14
P
Rating: 1 out of 5
Worthless company, very bad service, I have been made 150 euros lighter, you hear nothing from them anymore, I think I will take a day off to go there to get my money back, going through the court would cost much more, really a shame for the retailers.
Translated reviews
F
Rating: 1 out of 5
The teeth can't hold it because it is very soft. I damped it in the bin immediately
Translated reviews
T
Rating: 1 out of 5
I am 100% confident that nobody actually uses these. £120 FOR A PIECE OF PLASTIC with a NO RETURNS POLICY!!! It is absolutely 100% not possible that you can sleep for 7 hours with this massive piece of hard plastic around your teeth. So angry with myself that I bought this. £120!!!!
Translated reviews
G
Rating: 1 out of 5
I have not received my order that I paid for. I will initiate legal action.
Translated reviews
M
Rating: 1 out of 5
I can't even find my last purchase on your site !??
Translated reviews
A
Rating: 1 out of 5
I have been waiting for 6 weeks for the delivery of my product and still nothing. There is no tracking number and there has been nothing left in my letter box to say someone has tried to deliver. Please can you investigate this and sort this out. Thank you.
Translated reviews
N
Rating: 1 out of 5
Order placed on the site. Payment debited immediately. Package supposedly delivered a week later but never arrived. 140 € lost!
Translated reviews
J
Rating: 1 out of 5
Product never arrived, lots of emails sent to try and resolve and nothing sorted. Wouldn't recommend.
Translated reviews
W
Rating: 1 out of 5
Horrible to deal with, received an empty box. Avoid.
Translated reviews