SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
I received the package on the second attempt, after many mishaps and a lot of back-and-forth. It would have been better if the delivery person had put the package in my mailbox the first time... But anyway, despite the complicated experience, I got the product.
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Rian V.
Rating: 3 out of 5
following a purchase from 29/09/2026
The roll is too hard and too thick. I’m missing a long-sleeved shirt for the coming season.
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Jasper T.
Rating: 2 out of 5
following a purchase from 14/09/2026
Delivery time longer than expected (German store, not Dutch!). Product is questionable in quality and dimensions.
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Response from SomniShop
Dear Jasper,
We are sorry to hear that your experience did not meet your expectations. We ship from Germany with a normal delivery time of 2 to 3 working days. Unfortunately, your order fell over the weekend, and sometimes unforeseen delays occur with the carrier.
We take your comments about the quality and dimensions seriously. Please feel free to contact our customer service, and we will look for a solution together.
Best regards,
The SomniShop team
C
Carole T.
Rating: 1 out of 5
I still haven't received my order
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Philippe B.
Rating: 2 out of 5
The straps are way too uncomfortable, I only kept the ball to put it in a small running backpack "water bottle", more ergonomic! Expensive for an inflatable ball.
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Jean D.
Rating: 3 out of 5
The carrier took forever to deliver and changed municipalities..... but otherwise the product is perfect.
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Terence K.
Rating: 1 out of 5
Appalling service, 3-5 day delivery given at time of placing order. Currently 18 days and still no sign of it being delivered, order sent to Austria. Apologetic email received after I emailed the support line but nothing done to resolve the lack of delivery - advised just to wait until it arrived. Follow up email blocked by Sommni system. Very disappointing.
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Lesley M.
Rating: 1 out of 5
Haven’t received it 2 weeks after ordering
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Glenn A.
Rating: 2 out of 5
These lose their strength far too quickly I've had several but the work just wished they lasted longer
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Monique P.
Rating: 3 out of 5
Shipping po
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Philippe G.
Rating: 2 out of 5
Bad product
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Klasien V.
Rating: 3 out of 5
Order not fully received of the five packages of cleaning wipes for Apnea mask
There were 4 in the box
Photo sent via email
After days of waiting no response
Called had to speak in German
Was told it would be looked into but so far I have not received my 5th cleaning package
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Philippe S.
Rating: 1 out of 5
I did not receive the refund
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Al A.
Rating: 1 out of 5
Not the best, borderline unusable. The sales practice is also a little opaque. Missed that you need to pay extra to be able to return after trying. Disappointed, that I can't use it and it cost a ton. Very professional looking brand otherwise.
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G
Gb
Rating: 2 out of 5
The device is too big for my mouth and I am a full grown adult man. The adjustment is poor and it is uncomfortable and doesn’t stop my snoring. I have had better results from much cheaper devices.
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Werner R.
Rating: 1 out of 5
Bought items for over 160 euros, never received anything.
Initially kept on the line in a not quite rude irritated manner by customer service, and then nothing more.
No response, no items, money gone.
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Werrannah
Rating: 1 out of 5
Ordered over 160 euros worth of items here but never received anything.
Then kept on the line in a not quite rude manner by service only to hear nothing more...
Lost money
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Jean-Marc F.
Rating: 2 out of 5
The transport is terrible. Indeed, the product was supposed to be delivered to my home. For an unexplained reason, it was delivered to a pickup point on the grounds that the package could not be delivered to my home. And why??? My address is very easy to find and I was home. So, an experience that leaves a bad memory.
The quality of the product is of course essential, but without serious logistics...
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Graham K.
Rating: 2 out of 5
Considering the cost, the delivery time is terrible. Ignore the 3-5 working days, instead assume 3 weeks. The responses from support suggest they know this. So, you pay a premium for delivery, but receive the slowest possible.
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Andrew V.
Rating: 1 out of 5
Poor product. Uncomfortable, overpriced and not usable. It's basically the same as the cheaper bite/mould models, but far more expensive, the gel goes hard and lumpy or doesn't set properly so like sticking your teeth in some gloop, or between a piece of granite. The most uncomfortable and overpriced anti-snore device I've ever purchased. Like having a horses bit stuck in your mouth or being gagged, rather than a comfortable mouth piece. I won't be purchasing again and kick myself for not taking out the refund package. £130 for a bit of hard plastic. Hugely disappointed in this.
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Antoine
Rating: 2 out of 5
Not deep enough and too wide. Hurts quite quickly and does not keep its promise. I will not use this product again in the future, which I do not find to be of quality, unfortunately, even more so at that price.
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Sophie F.
Rating: 2 out of 5
I only have positive things to write about the products of this brand. However, I did not hit the jackpot: I still have not received my package and customer service has not yet responded to me
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Joelle P.
Rating: 1 out of 5
I did not receive the product
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Federica B.
Rating: 1 out of 5
Problem not solved. I am still without my order!
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Eduard G.
Rating: 1 out of 5
Not useful at all
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M
Michel
Rating: 3 out of 5
product too expensive
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Abel D.
Rating: 1 out of 5
Avoid, it's scandalous, a site that sells medical equipment and is unable to deliver on time. Blaming the carrier
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Sylvie B.
Rating: 2 out of 5
Disappointed,
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Hamza H.
Rating: 2 out of 5
All is good except the delivery time
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Pierre D.
Rating: 1 out of 5
too much publicity and useless contacts
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Ian B.
Rating: 1 out of 5
Ordered a mask, but it hurt my face and the pipe kept falling off in the night and now they are now refusing to accept the return even though the product isn't up to scratch
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Bruce L.
Rating: 1 out of 5
not comfortable in the mouth, don’t waste money on this
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V
Victoria
Rating: 1 out of 5
Read feedback
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M
Mg
Rating: 3 out of 5
There was a significant import duty to pay that wasn't mentioned at the time of purchase. While this is obviously not paid to Somnishop they must be aware that as they were importing from the EU there would be a duty payable by the customer. It would be useful to know that in advance.
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Sylvain D.
Rating: 1 out of 5
Order placed on 09/02/26, still not received.
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Maarten
Rating: 1 out of 5
Haven't heard anything after two weeks, lost money. No responses to emails and unreachable by phone.
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Max L.
Rating: 1 out of 5
I have enough of an overbite that the product is unusable for me. This could've been avoided had sufficient guidance been given when I tried the suggested fitting test by biting a piece of cardboard.
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Sami K.
Rating: 1 out of 5
Unusable. Comes off every night without exception even though I put it on exactly as recommended. Ineffective and therefore useless! They refused the return and refund because it was used... You test something that doesn't work but no refund because you tested it... To be avoided at all costs!!!!
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Sylvie R.
Rating: 1 out of 5
I am waiting for the refund for the return made two weeks ago!
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Michèle M.
Rating: 1 out of 5
Hello,
I would have loved to give you my opinion on the service and the product but despite the fact that DHL claims to have delivered the package on 29/12/25 in my mailbox, the package remains untraceable including with neighbors.
For now, I am waiting for your reaction as I paid €53.94 for nothing.
Thank you for your help and understanding.
Michèle MACCHI
Order 09T271366Y
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