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E
Rating: 1 out of 5
Not useful at all
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
product too expensive
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W
Rating: 4 out of 5
Good and handy products for my CPAP. Delivered quickly.
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B
Rating: 4 out of 5
Fast delivery, known product
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A
Rating: 1 out of 5
Avoid, it's scandalous, a site that sells medical equipment and is unable to deliver on time. Blaming the carrier
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S
Rating: 2 out of 5
Disappointed,
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H
Rating: 2 out of 5
All is good except the delivery time
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P
Rating: 1 out of 5
too much publicity and useless contacts
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M
Rating: 4 out of 5
Good service and it works for what it was made for. Almost no snoring and fitter during the day.
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I
Rating: 1 out of 5
Ordered a mask, but it hurt my face and the pipe kept falling off in the night and now they are now refusing to accept the return even though the product isn't up to scratch
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B
Rating: 1 out of 5
not comfortable in the mouth, don’t waste money on this
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C
Rating: 4 out of 5
Delivery time a bit long (14 days), even if the information regarding the stages of the shipment was correct
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V
Rating: 1 out of 5
Read feedback
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A
Rating: 4 out of 5
Driver polite helpful and friendly. The order was very well received and correct I would recommend the delivery service.
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N
Rating: 4 out of 5
Order arrived in 6 days
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M
Rating: 3 out of 5
There was a significant import duty to pay that wasn't mentioned at the time of purchase. While this is obviously not paid to Somnishop they must be aware that as they were importing from the EU there would be a duty payable by the customer. It would be useful to know that in advance.
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S
Rating: 1 out of 5
Order placed on 09/02/26, still not received.
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M
Rating: 1 out of 5
Haven't heard anything after two weeks, lost money. No responses to emails and unreachable by phone.
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R
Rating: 4 out of 5
serious site
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J
Rating: 4 out of 5
Delivery could be faster.
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J
Rating: 4 out of 5
Order process correct, despite a small delay in delivery
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M
Rating: 1 out of 5
I have enough of an overbite that the product is unusable for me. This could've been avoided had sufficient guidance been given when I tried the suggested fitting test by biting a piece of cardboard.
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S
Rating: 1 out of 5
Unusable. Comes off every night without exception even though I put it on exactly as recommended. Ineffective and therefore useless! They refused the return and refund because it was used... You test something that doesn't work but no refund because you tested it... To be avoided at all costs!!!!
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P
Rating: 4 out of 5
Fast and serious shipping.
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S
Rating: 1 out of 5
I am waiting for the refund for the return made two weeks ago!
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M
Rating: 1 out of 5
Hello,
I would have loved to give you my opinion on the service and the product but despite the fact that DHL claims to have delivered the package on 29/12/25 in my mailbox, the package remains untraceable including with neighbors.
For now, I am waiting for your reaction as I paid €53.94 for nothing.
Thank you for your help and understanding.
Michèle MACCHI
Order 09T271366Y
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I would have loved to give you my opinion on the service and the product but despite the fact that DHL claims to have delivered the package on 29/12/25 in my mailbox, the package remains untraceable including with neighbors.
For now, I am waiting for your reaction as I paid €53.94 for nothing.
Thank you for your help and understanding.
Michèle MACCHI
Order 09T271366Y
B
Rating: 1 out of 5
The product does not seem to work properly... can I return it and hope for another copy?
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K
Rating: 4 out of 5
Not fast
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F
Rating: 4 out of 5
was easy to order and quick delivery
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S
Rating: 1 out of 5
Order shipped promptly but was returned to Somnishop without even leaving Germany, due to the package being damaged. Somnishop blamed this on the courier, though had the package been packed well it would have not got damaged beyond repair during shipping. Please package items well enough to survive international shipping.
Refund was arranged after contacting Somnishop by email, they did not answer the phone over multiple days. Refund took over a week to arrive (over Christmas which excuses this a little)
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Refund was arranged after contacting Somnishop by email, they did not answer the phone over multiple days. Refund took over a week to arrive (over Christmas which excuses this a little)
G
Rating: 1 out of 5
the order arrived very late with us, we had to wait a long time!!!
I won't order anything here anymore
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I won't order anything here anymore
C
Rating: 4 out of 5
good product
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F
Rating: 3 out of 5
INCOMPLETE DELIVERY
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L
Rating: 4 out of 5
product delivered by post easy to use
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M
Rating: 3 out of 5
I still have not received my order since December 2, 2025. I sent you an email a week ago and I still have not received a response
Best regards
I change my mind I just received it.
Happy holidays
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Best regards
I change my mind I just received it.
Happy holidays
G
Rating: 4 out of 5
Good service, good product quality. One downside: what a shame that you can't try the t-shirts in a store!
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J
Rating: 3 out of 5
The order arrived on time, no problem... but no possibility to track the package, no response to my emails following my request for information... too bad because the products seem fine. The site would benefit from being closer to customer follow-up.
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P
Rating: 4 out of 5
Good products and fair prices.
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R
Rating: 4 out of 5
Cool... it was quick. Good value for money.
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P
Rating: 4 out of 5
Good service.
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