Customer reviews of SomniShop

Product was sub standard.

Useful piece of kit....

Great service

Not worth the price.. Could have got cheaper if i looked around...

It was not clear that the shipping was going to take place from the Uk or from the EU, since the website indicated both as available. Only after paying the order it was clear that shipping took place from the EU by DHL, to the UK delivery address. The cost for just a handful of sleep apnoea air filters was exorbitant. Ordinary post would have been sufficient. Or give a choice . Please be guided.
Thank you. Luigi Cassar Manghi

No effect on my husband’s snoring

Returned a faulty product and the replacement sent also does not work as the supplied instructions say it should.

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

Sadly I only realised that I could not return the product under the 30 day refund guarantee after it had been opened . I was very upset to find that I had trusted £ 169.95 to this and have lost that money. For people like me who have probably spent a small fortune looking for an aid to their snoring problem and are willing to take the risk to try new products it is very upsetting .

It took 4 weeks for me to receive my package

Order didn't arrive first time ....had to chase back up and when did arrive had no actual machine in it merely the face mask

No problems,

You were the only supplier of the goods I bought but the postage charges were very high. I would hope these could be reviewed for such small, inexpensive products. However I am grateful to have been able to make the purchase and have been delighted with the product.

Good service. Haven’t been using product long enough to comment.

I still have not received the product ordered over a month ago.

Very pleased to find a straight-forward place to buy a replacement CPAP mask when mine broke. Easily found the exact same mask as from the NHS, and importantly it arrived much sooner than the Sleep Unit achieved, despite a slight snag with international delivery (the printed address was incomplete so it took a few extra days to find me). At about the price of a restaurant dinner for two, I would recommend picking up a spare mask to anyone who relies on their CPAP.

Hurts my upper front teeth, makes my mouth salivate too much

Genuine item.

As your product requires special cleaning medium I think this should be spelt out at time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving product, reading they need specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

Good service ,shame about delivery.

You are not a British shipping company

Purchase was simple but the courier wrote to me in German, not English to inform me of delivery. The SomniShop ladies helpmed me out though by informing me in English.

With postal charges I paid £16 for eight bands, seven of which I've sent straight to land fill because I dont need them

This means the one band I needed cost me £16 OUTRAGEUOS!!!

No connection hose so could not use

Item never arruvec

Your product came damaged and i had accident biting my top of the tongue with canine tooth due to it, therefore, not only i wasted £50 but also lost on your product not being refunded.

Patronising customer support when I emailed in as my item was late arriving.

Good pricing - and service is good when one considers its provision to the UK obviously involves a little bit longer

First email that came was in German but was followed by one in English

Philips Respironics mask

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.

Had to wait a long time for my order but when it came it was great. I didn’t realise the shop wasn’t in the Uk.

12345

Excellent product and service

I still have not received this

I'm sure this woyld suit some people, but im female with a smaller mouth. It just wouldnt fit. The size for the jaw hung right over my back molars and was really impossible to fit my mouth. I spent a lot of money on this as i have loads of problems finding ones small enough to fit a smaller female mouth, but never have. Alas this looked more adjustable, but the starting size was just too big.

This item hasn't been delivered as yet. It was sent to my wife's work address but she is home ill with Covid. Parcel Force did send a text but whenever we call they put in a call queuing system for endless minutes until we give up, which I guess is their goal. We apparently need a calling card to arrange re-delivery but Parcel Force did not leave one. They have supposedly taken the item back to their depot which is over 20 miles away, they could easily have left it at our local Post Office, but of course if they did this then they wouldn't be able to charge us £5 for the privilege to request a redelivery, which we are unable to do anyway because we have no card.
Please can you help.......................THIS DELIVERY COMPANY IS APPALLING!!

Good service, item arrived in good time with overseas tracking to follow the purchase.

After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.

Good communication