Customer reviews of SomniShop

8,8 /10

Based on 1 015 published reviews

5 735 72% 4 132 13% 3 41 4% 2 25 2% 1 82 8%

Summary of reviews

The store consistently delivers on speed and reliability, with multiple mentions of fast, on-time delivery and items arriving promptly from various locations. The range of products for sleep and breathing aids is noted as broad and practical, with customers finding easy ordering, clear descriptions, and items that work in real use, such as masks that stay in place and improve breathing. Customer service and support are highlighted as responsive and courteous, with helpful communication, efficient processing, and smooth returns or resolutions when needed. Overall, shoppers appreciate value, competitive pricing, well-packaged items, and reliable fulfillment that supports repeated purchases.

Reviews 1, 2, 3 and 4 stars

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Mark C.

Published on 15/03/2022 à 15h16

Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing

Robin L.

Published on 15/03/2022 à 13h08

Good deli

FRANCIS B.

Published on 09/03/2022 à 19h07

Their website kept emptying the basket at checkout. Then sent the wrong size. Weren't even willing to pay for return postage. So got a refund and shopped elsewhere.

Anouk

Published on 28/02/2022 à 12h52

I received a faulty product and had to go through PayPal to get all of my money back.

sam S.

Published on 17/02/2022 à 13h07

Website was appalling, lots of errors, had to phone in the end. Product is hugely overpriced for what it is, but as the only supplier I could find I had no choice.

Christopher B.

Published on 16/02/2022 à 16h56

The product was good but the package had been incorrectly addressed which caused me a lot of delivery problems

Lex R.

Published on 08/02/2022 à 09h13

Good product. Delivery good, maybe a bit pricey

Glenn A.

Published on 21/01/2022 à 15h02

utterly rujbbish made no difference they just make up a device say it will do something but it does not.... yet they get away with it no refund offered

Dmytro K.

Published on 19/01/2022 à 13h12

Don’t work for me at all. Will try another device

Nigel C.

Published on 18/01/2022 à 14h02

I have never received my purchase and the retailer was very unhelpful.

Juana A.

Published on 13/01/2022 à 13h33

very Good

Luke R.

Published on 13/12/2021 à 20h25

Due to complicated webpage, ordered the wrong size and they will not accept a return nor provide any compensation or offer of goodwill. Waste of money. Would never buy from here again

Juliet L.

Published on 23/11/2021 à 13h13

Not received the item.

Sudip G.

Published on 17/11/2021 à 18h24

Good prompt service. Good range of products.

Stephen F.

Published on 09/10/2021 à 15h20

The product purchased was not fit for purpose.

Alan W.

Published on 07/10/2021 à 13h18

Good communication
Promt service

Michal K.

Published on 05/10/2021 à 22h36

The product seems ok although it did not treat the snoring. In the end I made a surgery that helped. I will still use it for bruxism which is my secondary issue. The DHL delivery service was awful. Never had an issue but it took way to long for paid delivery. Two weeks is outrageous.

Jon C.

Published on 04/10/2021 à 14h32

Faster delivery, was not expecting product to be Shi from Germany, other suppliers offer faster service for the same product

Francis M.

Published on 01/10/2021 à 12h55

Try making sure ive actually received my order before asking me to review it

Amanda H.

Published on 30/07/2021 à 13h45

Handling of my products was terrible, package arrived in an extremely damaged state, I am not impressed at all

Greg R.

Published on 29/07/2021 à 14h35

Easy to use and understand website. Good prices compared to other sites.

Frederik V.

Published on 02/09/2020 à 12h26

good selection of anti-snoring devices

Nazir B.

Published on 30/07/2020 à 17h19

yes. good service, and website, competitive price

C S.

Published on 16/06/2020 à 13h24

Very efficient service.

Tony C.

Published on 08/06/2020 à 13h17

The service was good and the product arrived promptly considering international delivery and pandemic lockdown. I did get quite a lot of delivery info emails in German but they were usually accompanied by an English equivalent!

Jonathan G.

Published on 08/05/2020 à 14h16

Easy to order and quick/efficient delivery

Keith M.

Published on 08/05/2020 à 12h16

Very expensive for what product is , a small piece of plastic !

Donal C.

Published on 05/05/2020 à 13h49

I still haven’t received delivery of my order !! What is happening ? [email protected]

Response from SomniShop

Dear Mr.Collins

We are very sorry that you have not yet received your order. We kindly ask you to contact our customer service at : [email protected] so that we can quickly clarify your request.

Lisa P.

Published on 25/04/2020 à 09h25

Very expensive for such a flimsy mask.

Graeme F.

Published on 24/03/2020 à 10h58

Prompt delivery

Duncan G.

Published on 06/03/2020 à 09h39

I order this on the 26/02/20 and it has yet to arrive. So I would piont to the postal as an area for improvement.

Michael R.

Published on 03/03/2020 à 09h44

Very bad product. The pillow is a torture device, meaning you get zero sleep at night. I guess that is one way to resolve snoring...

Response from SomniShop

Dear customer, we regret that our product didn't stop the snoring the way it was intended. Please contact our customer support and we will try to find a solution.

With kind regards,
Team Somnishop

Denroy B.

Published on 21/02/2020 à 11h30

Instructions should be written in English as well.

WILLIAM H.

Published on 21/02/2020 à 09h36

Very good service

Richard S.

Published on 28/01/2020 à 12h42

I have not received the item yet.

Clifford B.

Published on 16/01/2020 à 10h05

Delivery not that fast, but it arrived!

David J.

Published on 21/12/2019 à 20h59

Good price and service on the product.

Gillian C.

Published on 10/12/2019 à 11h32

Still not received my order 10 days after placing it

Davide C.

Published on 26/11/2019 à 07h27

good timing

Stephen P.

Published on 21/11/2019 à 14h26

Very satisfied