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M
Rating: 5 out of 5
perfect
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2, 3 and 5 stars
Reset filtersL
Rating: 5 out of 5
Fast delivery, my order arrived quickly.
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P
Rating: 5 out of 5
Fast delivery
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J
Rating: 1 out of 5
Non-compliant product, everything needs to be reviewed, I will contact your services to get help.
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K
Rating: 5 out of 5
Good price-quality ratio
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D
Rating: 3 out of 5
I still haven't received my order
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H
Rating: 5 out of 5
Correct delivery, good track and trace. Due to the busy days (Christmas/New Year) the delivery time was a bit longer but yes....... then I shouldn't have ordered it around that time. You just know that and it's also only logical. Furthermore, the package was delivered neatly, well packaged.
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A
Rating: 5 out of 5
Speed, efficiency, product meeting expectations.
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M
Rating: 3 out of 5
Send products faster and better service on the phone.
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J
Rating: 1 out of 5
The item has not arrived yet!!!
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Response from SomniShop
Dear customer, according to PostNL's data, your package was delivered on January 2nd.
Please keep in mind that shipping during the holidays (Christmas and New Year) takes a few days longer. If you have any questions, please contact our customer service.
Please keep in mind that shipping during the holidays (Christmas and New Year) takes a few days longer. If you have any questions, please contact our customer service.
B
Rating: 1 out of 5
I still haven't received my package ordered since 21/12/20019 so I do not recommend
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H
Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
Certainly!!
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C
Rating: 5 out of 5
Perfect service and very fast! Order placed on Saturday morning and received the following Thursday morning! Well packaged in excellent condition.
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N
Rating: 5 out of 5
Speed and efficiency.
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M
Rating: 1 out of 5
Product is very bad, price quality ratio is unfortunately not in balance!
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Response from SomniShop
Dear customer, we are very sorry that the product did not function well. Have you already contacted our customer service? We kindly ask you to do so again so that we can provide a suitable solution.
Somnishop NL
Somnishop NL
G
Rating: 2 out of 5
Still not received my order 10 days after placing it
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S
Rating: 5 out of 5
Reliable.
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M
Rating: 5 out of 5
fast delivery
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P
Rating: 5 out of 5
Fast delivery and clear description included
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L
Rating: 1 out of 5
I still haven't received my package. The link to check the status of the package is useless. It's been a week that I have the same phrase indicating that the package has been sent to France ...
I am worried.
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I am worried.
Response from SomniShop
Hello,
We sincerely apologize for the delay of your order. We sent the package on November 22 from our side, and the Post may have delays during holiday periods.
If your package does not arrive at its destination by the end of this week, we will take the necessary measures to find a solution that suits you (resending the product or refund)
Thank you for your cooperation,
Best regards,
The SomniShop team
We sincerely apologize for the delay of your order. We sent the package on November 22 from our side, and the Post may have delays during holiday periods.
If your package does not arrive at its destination by the end of this week, we will take the necessary measures to find a solution that suits you (resending the product or refund)
Thank you for your cooperation,
Best regards,
The SomniShop team
A
Rating: 1 out of 5
I have not received anything after a week and have paid!!!!!
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Response from SomniShop
Dear customer, we apologize that you had to wait longer for your package than indicated. We shipped your order the very next day.
Currently, the Post is very busy due to Black Friday and Sinterklaas, so some shipments may take 1-2 days longer.
According to the tracking information, your package arrived at your place on Friday morning. If you have any questions, please contact our customer service.
Somnishop NL
Currently, the Post is very busy due to Black Friday and Sinterklaas, so some shipments may take 1-2 days longer.
According to the tracking information, your package arrived at your place on Friday morning. If you have any questions, please contact our customer service.
Somnishop NL
J
Rating: 5 out of 5
Fast delivery
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T
Rating: 1 out of 5
Poor unclear delivery.
Bad product. I cannot use the mouthpiece at all. I followed the description (which was VERY unclear), did what it said. But worthless. The mouthpiece was loose and after 3 attempts stopped. Day € 49.95.
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Bad product. I cannot use the mouthpiece at all. I followed the description (which was VERY unclear), did what it said. But worthless. The mouthpiece was loose and after 3 attempts stopped. Day € 49.95.
Response from SomniShop
Dear customer, we are very sorry that you are not satisfied with our product. Have you already contacted our customer service? You can reach us by email [email protected] or by phone: +31 314 788 2 62
We are happy to assist you.
Somnishop NL
We are happy to assist you.
Somnishop NL
J
Rating: 5 out of 5
Great service. Goods always received promptly without damage.
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E
Rating: 1 out of 5
I have not received the product
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K
Rating: 5 out of 5
Good service
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E
Rating: 5 out of 5
good price/quality ratio and fast delivery
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J
Rating: 5 out of 5
Very good product fast delivery
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R
Rating: 5 out of 5
For its speed of delivery and the conformity of the order
Best regards
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Best regards
G
Rating: 5 out of 5
OK perfect
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L
Rating: 5 out of 5
Top delivery and speed of dispatch
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A
Rating: 3 out of 5
The prices indicated on the online store mention 'VAT Included'. However, Swiss VAT and customs fees were charged in addition at customs and had to be paid upon receipt of the package. Otherwise, delivery was made on time despite the customs procedure and quality products.
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R
Rating: 1 out of 5
I recommend, according to the postman the address was not correct the first time.
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Response from SomniShop
Hello Sir,
We regret to note that your experience with SomniShop did not meet your satisfaction.
Your package was returned to us by the Post a few days after your order on August 26, and our follow-ups by email went unanswered from your side.
We hope that your order will reach you at its destination. It should arrive within 3 to 5 working days.
We remain at your disposal,
Best regards,
The SomniShop team
We regret to note that your experience with SomniShop did not meet your satisfaction.
Your package was returned to us by the Post a few days after your order on August 26, and our follow-ups by email went unanswered from your side.
We hope that your order will reach you at its destination. It should arrive within 3 to 5 working days.
We remain at your disposal,
Best regards,
The SomniShop team
M
Rating: 5 out of 5
no problems
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R
Rating: 5 out of 5
My question regarding the status of a delivery was answered almost immediately; the additional information was relevant and correct.
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D
Rating: 3 out of 5
Cannot track my item on their tracking website with the number provided. List my item as: "not found"
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R
Rating: 5 out of 5
Fast delivery as promised!!!
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A
Rating: 5 out of 5
Fast, clear and organized
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G
Rating: 1 out of 5
Product did not yet arrive. Why??
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Response from SomniShop
Dear customer, we've shipped your order the very next day. Please take into account that we ship from Germany and that a delivery to Australia usually takes up to 10 business days. Your order should arrive this week, if not then please contact our customer service.
Team SomniShop
Team SomniShop