English 
Français 
Deutsch 
Nederlands 
M
Rating: 2 out of 5
Did not receive the product (the tracking code with PostNL appears to be unknown) and receive no response to my question about delivery!
Translated reviews
Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2 and 3 stars
Reset filtersR
Rating: 1 out of 5
I still have not received my package... Left Germany on January 28, 2020?
Translated reviews
R
Rating: 1 out of 5
I have not received the item yet.
Translated reviews
W
Rating: 3 out of 5
Track and trace does not work. I went to a depot on a whim to ask if anything had been received. Numbers were not found on the website.
Translated reviews
J
Rating: 1 out of 5
Item canceled one day, the next day I was informed that it had already been shipped
Translated reviews
Response from SomniShop
Dear customer, thank you very much for your review. We always try to ship our orders as quickly as possible, usually directly the next morning. Unfortunately, there was some overlap between your cancellation and the distribution. Please return the package to us and we will immediately refund your payment.
Team Somnishop NL
Team Somnishop NL
J
Rating: 1 out of 5
Non-compliant product, everything needs to be reviewed, I will contact your services to get help.
Translated reviews
D
Rating: 3 out of 5
I still haven't received my order
Translated reviews
M
Rating: 3 out of 5
Send products faster and better service on the phone.
Translated reviews
J
Rating: 1 out of 5
The item has not arrived yet!!!
Translated reviews
Response from SomniShop
Dear customer, according to PostNL's data, your package was delivered on January 2nd.
Please keep in mind that shipping during the holidays (Christmas and New Year) takes a few days longer. If you have any questions, please contact our customer service.
Please keep in mind that shipping during the holidays (Christmas and New Year) takes a few days longer. If you have any questions, please contact our customer service.
B
Rating: 1 out of 5
I still haven't received my package ordered since 21/12/20019 so I do not recommend
Translated reviews
M
Rating: 1 out of 5
Product is very bad, price quality ratio is unfortunately not in balance!
Translated reviews
Response from SomniShop
Dear customer, we are very sorry that the product did not function well. Have you already contacted our customer service? We kindly ask you to do so again so that we can provide a suitable solution.
Somnishop NL
Somnishop NL
G
Rating: 2 out of 5
Still not received my order 10 days after placing it
Translated reviews
L
Rating: 1 out of 5
I still haven't received my package. The link to check the status of the package is useless. It's been a week that I have the same phrase indicating that the package has been sent to France ...
I am worried.
Translated reviews
I am worried.
Response from SomniShop
Hello,
We sincerely apologize for the delay of your order. We sent the package on November 22 from our side, and the Post may have delays during holiday periods.
If your package does not arrive at its destination by the end of this week, we will take the necessary measures to find a solution that suits you (resending the product or refund)
Thank you for your cooperation,
Best regards,
The SomniShop team
We sincerely apologize for the delay of your order. We sent the package on November 22 from our side, and the Post may have delays during holiday periods.
If your package does not arrive at its destination by the end of this week, we will take the necessary measures to find a solution that suits you (resending the product or refund)
Thank you for your cooperation,
Best regards,
The SomniShop team
A
Rating: 1 out of 5
I have not received anything after a week and have paid!!!!!
Translated reviews
Response from SomniShop
Dear customer, we apologize that you had to wait longer for your package than indicated. We shipped your order the very next day.
Currently, the Post is very busy due to Black Friday and Sinterklaas, so some shipments may take 1-2 days longer.
According to the tracking information, your package arrived at your place on Friday morning. If you have any questions, please contact our customer service.
Somnishop NL
Currently, the Post is very busy due to Black Friday and Sinterklaas, so some shipments may take 1-2 days longer.
According to the tracking information, your package arrived at your place on Friday morning. If you have any questions, please contact our customer service.
Somnishop NL
T
Rating: 1 out of 5
Poor unclear delivery.
Bad product. I cannot use the mouthpiece at all. I followed the description (which was VERY unclear), did what it said. But worthless. The mouthpiece was loose and after 3 attempts stopped. Day € 49.95.
Translated reviews
Bad product. I cannot use the mouthpiece at all. I followed the description (which was VERY unclear), did what it said. But worthless. The mouthpiece was loose and after 3 attempts stopped. Day € 49.95.
Response from SomniShop
Dear customer, we are very sorry that you are not satisfied with our product. Have you already contacted our customer service? You can reach us by email [email protected] or by phone: +31 314 788 2 62
We are happy to assist you.
Somnishop NL
We are happy to assist you.
Somnishop NL
E
Rating: 1 out of 5
I have not received the product
Translated reviews
A
Rating: 3 out of 5
The prices indicated on the online store mention 'VAT Included'. However, Swiss VAT and customs fees were charged in addition at customs and had to be paid upon receipt of the package. Otherwise, delivery was made on time despite the customs procedure and quality products.
Translated reviews
R
Rating: 1 out of 5
I recommend, according to the postman the address was not correct the first time.
Translated reviews
Response from SomniShop
Hello Sir,
We regret to note that your experience with SomniShop did not meet your satisfaction.
Your package was returned to us by the Post a few days after your order on August 26, and our follow-ups by email went unanswered from your side.
We hope that your order will reach you at its destination. It should arrive within 3 to 5 working days.
We remain at your disposal,
Best regards,
The SomniShop team
We regret to note that your experience with SomniShop did not meet your satisfaction.
Your package was returned to us by the Post a few days after your order on August 26, and our follow-ups by email went unanswered from your side.
We hope that your order will reach you at its destination. It should arrive within 3 to 5 working days.
We remain at your disposal,
Best regards,
The SomniShop team
D
Rating: 3 out of 5
Cannot track my item on their tracking website with the number provided. List my item as: "not found"
Translated reviews
G
Rating: 1 out of 5
Product did not yet arrive. Why??
Translated reviews
Response from SomniShop
Dear customer, we've shipped your order the very next day. Please take into account that we ship from Germany and that a delivery to Australia usually takes up to 10 business days. Your order should arrive this week, if not then please contact our customer service.
Team SomniShop
Team SomniShop
P
Rating: 3 out of 5
improve on tracking
Translated reviews
F
Rating: 3 out of 5
The sleep shirt was delivered promptly. But it does not meet expectations. The roll on my back shifts to the side so I still sleep half on my back. Too bad!
Translated reviews
Response from SomniShop
Dear customer, thank you very much for your information. We are sorry that the sleep shirt does not help sufficiently. For good functioning, it is important to have a good fit, the shirt must lie on the skin. You may benefit from a smaller shirt, you can also order this separately from us. For questions, please feel free to contact our customer service.
M
Rating: 3 out of 5
Delivery time is long, could be faster.
Products come from Germany, maybe use another shipping method.
Translated reviews
Products come from Germany, maybe use another shipping method.
N
Rating: 3 out of 5
Delivery was fine, prior advice was not. Product also did not work. Help afterwards was good, however, I had already lost my money by then
Translated reviews
W
Rating: 2 out of 5
No Dutch manual
Translated reviews
Response from SomniShop
Dear customer, our apologies for the absence of the Dutch manual, we will send it to you as soon as possible. If you have any questions, you can also contact us directly: [email protected]
Team Somnishop
Team Somnishop
A
Rating: 2 out of 5
Product ordered on August 30, still nothing received on September 7.
Translated reviews
J
Rating: 3 out of 5
It turns out that the ordered product comes with another (cleaning) product. This is not clearly stated on the websites. It would be more customer-friendly if that is clearly presented on the site and the customer receives 1 for free when ordering it;-).
Translated reviews
R
Rating: 1 out of 5
The product does not work as described. No solution arose so bad service!!
Translated reviews
Response from SomniShop
Dear customer, we are very sorry that our product did not help you. Please let our customer service know why the product is not functioning for you, we may be able to solve the problem.
Team SomniShop
Team SomniShop
F
Rating: 2 out of 5
It’s been over a week and I’m still waiting for my product to arrive!
Translated reviews
Response from SomniShop
Dear customer, we have sent your package on the same day that you've placed the order. Please understand that it takes some time to ship overseas. Your order is currently in the USA and in transit.
Team Somnishop
Team Somnishop
J
Rating: 1 out of 5
Product not received and still no response!!
Translated reviews
Response from SomniShop
Dear customer, we are sorry that your product has not yet arrived. According to French postal service, the package has indeed been delivered (as you can verify with your tracking ID). We contacted the French postal service this Tuesday and are waiting for a statement from them. Of course, we will do everything in our power to resolve this issue. Team Somnishop
A
Rating: 3 out of 5
It took almost a week after the order before the package was delivered.
Translated reviews
Response from SomniShop
Dear customer,
Thank you very much for your feedback. We do our utmost to ship orders as quickly as possible. However, shipping from Germany takes a few days, we ask for your understanding. For this reason, our website also states an estimated delivery time of 3-5 working days.
Team Somnishop
Thank you very much for your feedback. We do our utmost to ship orders as quickly as possible. However, shipping from Germany takes a few days, we ask for your understanding. For this reason, our website also states an estimated delivery time of 3-5 working days.
Team Somnishop
M
Rating: 2 out of 5
Delivery later than promised
Product of mediocre quality
Translated reviews
Product of mediocre quality
D
Rating: 3 out of 5
I'm used to a dentist molded snore guard.....I bought this as a temporary replacement. It serves its purpose for a while. It doesn't allow mouth breathing and seems expensive for what it is.
Translated reviews
Response from SomniShop
Dear customer,
Thank you for your feedback. Please know that we also sell snoring mouthpieces that do allow mouth breathing, you can find more info on this page: https://somnishop.net/mouthpiece-comparison/
Should you have any questions feel free to contact us.
Team Somnishop
Thank you for your feedback. Please know that we also sell snoring mouthpieces that do allow mouth breathing, you can find more info on this page: https://somnishop.net/mouthpiece-comparison/
Should you have any questions feel free to contact us.
Team Somnishop
E
Rating: 1 out of 5
Still nothing received
Translated reviews
Response from SomniShop
Dear customer,
We sent your package the very next working day. Due to a disruption at the post, delivery takes a bit longer than normal. Your package has now been handed over to BPost, it is expected to be delivered to you tomorrow. Our apologies for the delay.
We sent your package the very next working day. Due to a disruption at the post, delivery takes a bit longer than normal. Your package has now been handed over to BPost, it is expected to be delivered to you tomorrow. Our apologies for the delay.
K
Rating: 2 out of 5
I placed my order on June 7, 2019. Now, June 15, 2019 still nothing received. I called, then I got a message, if I still haven't received anything after a few weeks I can contact again. I think that's a very long time to wait!
Translated reviews
Response from SomniShop
Dear customer, I suspect there is a misunderstanding.
We normally process and ship all orders within one working day, including yours. We ship small orders with PostNL so we do not have to charge our customers expensive shipping costs. Usually, this free delivery takes 3-5 working days via PostNL.
Please note that in your case there is an extended Pentecost weekend in between. Normally your package should arrive today (5th working day). It can sometimes happen that the Post takes a few days longer for some reason, but certainly not weeks!!
If your package does not arrive within a few days, please contact our customer service. We will gladly look for a solution.
We normally process and ship all orders within one working day, including yours. We ship small orders with PostNL so we do not have to charge our customers expensive shipping costs. Usually, this free delivery takes 3-5 working days via PostNL.
Please note that in your case there is an extended Pentecost weekend in between. Normally your package should arrive today (5th working day). It can sometimes happen that the Post takes a few days longer for some reason, but certainly not weeks!!
If your package does not arrive within a few days, please contact our customer service. We will gladly look for a solution.
J
Rating: 1 out of 5
Absolutely unusable 50€ item sent, and denial of any refund... I guess this is a lucrative activity, but not for the victims of course...
Translated reviews
Response from SomniShop
Dear customer, we feel very sorry that you aren't satisfied with our product. Please send our customer support the requested documents so that we can work on a solution. Thank you for your cooperation.
O
Rating: 2 out of 5
Delivery time to the Netherlands from Germany is between 3-5 days. I still have not received my package after 10 days. Incredible!!
Translated reviews
Response from SomniShop
Dear customer, we regret that the delivery takes longer than you expected. Please note that free shipping takes 3-5 working days. It is possible that PostNL needs an extra day due to Ascension, our apologies for the inconvenience.
W
Rating: 1 out of 5
Order returned.
Translated reviews
K
Rating: 1 out of 5
Does not keep its delivery promises
To know false promise
Translated reviews
To know false promise
Response from SomniShop
We apologize for this delivery delay. We sent your package on the same day as your order. According to the tracking information, your package arrived the next day in France. It seems that something abnormal occurred at La Poste française.
Do not hesitate to contact our customer service, we will be happy to find a solution with you.
With our sincere greetings,
Somnishop France
Do not hesitate to contact our customer service, we will be happy to find a solution with you.
With our sincere greetings,
Somnishop France