Customer reviews of SomniShop

8,6 /10

Based on 3 020 published reviews

5 1 962 65% 4 591 20% 3 147 5% 2 93 3% 1 227 8%

Summary of reviews

SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.

Reviews 1, 2 and 3 stars

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Mario M.

Published on 14/05/2019 à 14h15

Caroline N.

Published on 01/05/2019 à 16h20

perfectly reduces snoring but slightly uncomfortable

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Response from SomniShop

Hello,
Thank you for your comment. If you have never used a mandibular advancement orthosis before, it will probably take you 2 to 3 weeks to get used to it.
We wish you a good night's sleep and will be happy to assist you with any suggestions or questions.

Your SomniShop team

Elise C.

Published on 01/05/2019 à 15h47

Nothing to say about the order or delivery, unfortunately for me, the purchased product did not have the expected effect.

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Response from SomniShop

Hello, thank you for your comment. We are sorry to learn that the product could not meet your expectations. Snoring can come from different causes. The ClipAir nasal dilator helps remedy poor nasal breathing, and the snoring caused by it. In some cases, snoring is caused by multiple factors at the same time. If the nasal dilator is not sufficient, you can use it in combination with an anti-snoring mouthpiece such as the SomnoFit, for example. We hope this information can help you. We wish you a good night's sleep and will be happy to assist you with any other questions. Your SomniShop team

Annick F.

Published on 01/05/2019 à 12h13

Hello,
I am disappointed: the mouthpiece is very thick, and I had to reshape it three times before getting an approximate mold. ALM

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Response from SomniShop

Hello, thank you for your comment. We are sorry to learn that the product could not meet your expectations. As with all anti-snoring dental mouthpieces, it takes an average of 2 to 3 weeks to get used to the device, which is perceived as a foreign body in the first days. If after this adaptation period wearing the orthosis is still uncomfortable, and you find it too thick, we recommend you turn to our SomnoFit-S anti-snoring orthosis, which is much thinner, and therefore more comfortable to wear. You can refer to our size guide in the description of our products to see if the device fits your jaw.

We hope this information can help you. We wish you a good night's sleep and will be happy to assist you with the adjustment of your orthosis or any other questions.

Your SomniShop team

Carl K.

Published on 29/04/2019 à 23h57

Serge F.

Published on 23/04/2019 à 15h15

Order and return of the order OK except that last week it was impossible to reach you for information on the delivery tracking. In the end, package received on Saturday, April 20.

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Anne-Laure W.

Published on 16/04/2019 à 17h09

Order placed on 6/04 still not received and no information despite a follow-up email today

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Jbp

Published on 11/04/2019 à 11h12

Does not work, after 30 seconds of soaking in 72 degrees the mouthpiece turned into shapeless mass. Holes closed, arrow gone. I tried to fit it, but it didn't work. Very bumpy end result and painful in the mouth. Also does not prevent leakage. Soaking and fitting again made it even less fitting, now also painful for teeth. So 70 euros wasted money.
Don't start with it!

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Response from SomniShop

Dear customer, we are very sorry that the adjustment did not work. It seems that you heated the product too long, causing it to lose its shape.
We regret that you did not contact our customer service and thus did not give us the opportunity to solve the problem. We kindly ask you to do so. You can email us at: [email protected] or call us at: +31 1 33 69 95 17
We trust in a good outcome.

Best regards,
Somnishop NL

Eduard A.

Published on 03/04/2019 à 11h19

Order placed on March 26, but not delivered yet..
I did receive an email that it was on its way, more than a week ago and another email with the correction for me that I have made and an explanation of why it is not here yet.
The German post.., it would have been nice if this had been communicated faster..

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Response from SomniShop

Dear customer, your package was sent by us the very next day, unfortunately there was a disruption at the post last week which caused your package to be on its way for 2 working days longer than normal. Our apologies for this.

Somnishop NL

Thomas M.

Published on 02/04/2019 à 19h13

I haven't received my order yet. It is probably coming, so no big deal, really. But because you used Deutsche Post and the United States Postal Service, tracking information has been lacking. They just aren't very good at that. I actually have high hopes for your actual product. Maybe I'll feel better when it gets here.

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Response from SomniShop

Dear Mr. McElroy, According to our tracking information, your package has arrived in the USA and is currently being processed by the United States Postal Service. Your order should arrive in the next few days, we are sorry if it takes longer than expected.

Yves F.

Published on 28/03/2019 à 09h09

The orthosis does not allow (or hardly) movements,

the muscle relaxation linked to falling asleep causes a disconnection of the lower jaw and the orthosis

which makes it ineffective

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Response from SomniShop

We are sorry to learn that our anti-snoring orthosis does not meet your expectations. If the adherence is too low, you can try to make a new impression. If it still doesn't work, feel free to contact us. We would be happy to help you. You can contact us at the following address: [email protected]

Dominique D.

Published on 27/03/2019 à 14h47

I can't stand the device. Taking the impression is not simple. I will probably have to resort to a professional.

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Response from SomniShop

We are sorry to learn that you had difficulties adjusting the anti-snoring orthosis. Feel free to contact us if you need help. Our email address is: [email protected]

Pierre J.

Published on 27/03/2019 à 09h36

bad product

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Published on 27/03/2019 à 06h59

"In doing so, the mandibular advancement (extent by which the lower jaw is moved forward) can be calibrated from 0 – 10 mm (infinitely variable calibration)." No, you can't calibrate the position of your lower jaw. It's a one piece device, your lower jaw can only be aligned inline with your upper front teeth. Package, order and delivery process was good by the way.

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Olius D.

Published on 27/02/2019 à 19h56

Richard M.

Published on 26/02/2019 à 11h00

Response from SomniShop

Dear customer, we feel sorry that your shopping experience has been unsatisfying. Please let us know what went wrong / how we can improve our service.
Our customer service consultants are waiting for you to contact them, so that they can help you. You can contact us by phone: +44 (131) 5070017 during business hours
or write us an email : [email protected]
We will be more than happy to assist you.

A.c.c. K.

Published on 07/02/2019 à 11h04

Delivery very slow!!!

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Response from SomniShop

Dear Mr. Komans,

At your request, we refunded your purchase amount (including any shipping costs) last week. Please let us know if everything is now resolved.

Best regards,

Ruud Kempers
Somnishop NL

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