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B
Rating: 1 out of 5
The product does not seem to work properly... can I return it and hope for another copy?
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2 and 3 stars
Reset filtersS
Rating: 1 out of 5
Order shipped promptly but was returned to Somnishop without even leaving Germany, due to the package being damaged. Somnishop blamed this on the courier, though had the package been packed well it would have not got damaged beyond repair during shipping. Please package items well enough to survive international shipping.
Refund was arranged after contacting Somnishop by email, they did not answer the phone over multiple days. Refund took over a week to arrive (over Christmas which excuses this a little)
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Refund was arranged after contacting Somnishop by email, they did not answer the phone over multiple days. Refund took over a week to arrive (over Christmas which excuses this a little)
G
Rating: 1 out of 5
the order arrived very late with us, we had to wait a long time!!!
I won't order anything here anymore
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I won't order anything here anymore
F
Rating: 3 out of 5
INCOMPLETE DELIVERY
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M
Rating: 3 out of 5
I still have not received my order since December 2, 2025. I sent you an email a week ago and I still have not received a response
Best regards
I change my mind I just received it.
Happy holidays
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Best regards
I change my mind I just received it.
Happy holidays
J
Rating: 3 out of 5
The order arrived on time, no problem... but no possibility to track the package, no response to my emails following my request for information... too bad because the products seem fine. The site would benefit from being closer to customer follow-up.
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C
Rating: 1 out of 5
I have a problem with your shipment, how can I let you know, please?
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J
Rating: 2 out of 5
Even though the shop is called Somnishop UK it is actually in Germany so delivery is delayed and you will have to add customs fees to the price quoted. So whilst I got what I ordered eventually it was way more expensive and slower than expected
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J
Rating: 1 out of 5
I received size S, to compare I ordered the set of three sizes...
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N
Rating: 2 out of 5
Delivery took a long time, after I asked for info myself it turned out the package had been damaged on the way?!
A new one was arranged.
This also happened, the webshop seems Dutch but the order had to come from Germany, probably that's why the delivery time is lower?
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A new one was arranged.
This also happened, the webshop seems Dutch but the order had to come from Germany, probably that's why the delivery time is lower?
G
Rating: 1 out of 5
First delivery went wrong and only action after my reminder. Meanwhile, the second attempt has also not been delivered yet.
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P
Rating: 2 out of 5
I am satisfied with the product but the delivery time of 3/5 days was crushed.
Order of October 7, delivery on October 21.
Review your delivery service. The two stars are only for the delivery. Luckily I had allowed some margin for the delivery time because I am going abroad for 1 month in two days.
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Order of October 7, delivery on October 21.
Review your delivery service. The two stars are only for the delivery. Luckily I had allowed some margin for the delivery time because I am going abroad for 1 month in two days.
R
Rating: 1 out of 5
I still haven't received the refund for my returned belt.
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J
Rating: 1 out of 5
I have com
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M
Rating: 3 out of 5
the silicone is more like plastic now, as for the harness it stretches at a great speed, it's not what it used to be.
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N
Rating: 3 out of 5
Everything was impeccable in terms of ordering and delivery.
But after a certain use of the T-shirt, I think it does not solve my positional apnea problem despite regular washing to regain its "size" and initial shape. It was supposed to prevent me from sleeping on my back and snoring, so in this position (with apnea). However, according to my connected watch, the snoring is still there and I noticed that I could wake up almost on my back because the pocket and foam roll position themselves on the side...under the shoulder blade (too low?)
Translated reviews
But after a certain use of the T-shirt, I think it does not solve my positional apnea problem despite regular washing to regain its "size" and initial shape. It was supposed to prevent me from sleeping on my back and snoring, so in this position (with apnea). However, according to my connected watch, the snoring is still there and I noticed that I could wake up almost on my back because the pocket and foam roll position themselves on the side...under the shoulder blade (too low?)
W
Rating: 1 out of 5
Worthless idiots they are
Worthless idiots they are, I received an unsealed mouth nose mask I wanted a nose mask, so I returned it neatly, Got a little later after my insistence an email that they do not accept it and return it. It had been opened, I indicated that I received it like this, but I am a liar according to the company. The package kind of arrived, Broken box mask read everything thrown in the box, I have now taken photos and sent them and closed the box well and now I get the threat that they will send it one more time or they will throw it away, 14
Translated reviews
Worthless idiots they are, I received an unsealed mouth nose mask I wanted a nose mask, so I returned it neatly, Got a little later after my insistence an email that they do not accept it and return it. It had been opened, I indicated that I received it like this, but I am a liar according to the company. The package kind of arrived, Broken box mask read everything thrown in the box, I have now taken photos and sent them and closed the box well and now I get the threat that they will send it one more time or they will throw it away, 14
A
Rating: 2 out of 5
Very poor communication with this supplier.
Not recommended
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Not recommended
P
Rating: 1 out of 5
Worthless company, very bad service, I have been made 150 euros lighter, you hear nothing from them anymore, I think I will take a day off to go there to get my money back, going through the court would cost much more, really a shame for the retailers.
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D
Rating: 3 out of 5
The tracking number does not m
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D
Rating: 3 out of 5
Took 17 days to receive product (at one point DHL returned it to Somni shop - no explanation given and I had to chase!) other than communication and delivery service was good.
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M
Rating: 3 out of 5
Product arrived well, no complaints further but the quality compared to the price was worthless. I could just as well have ordered a cheap one again.
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J
Rating: 3 out of 5
Delivery times are too long
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J
Rating: 3 out of 5
Products are very expensive. For a small piece of plastic you pay 75 euros. An example is the Somnipax against mouth breathing.
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S
Rating: 3 out of 5
Good system for sleep apnea
The t-shirt is of good quality and made of very pleasant fabric to wear. For me, the size is consistent with my other t-shirts for the bust but I had to cut the sleeves to be comfortable (indeed, obese people often have big arms). I'm afraid the next size up will be too big. Much more pleasant than other systems with elastics that are uncomfortable during the night. It just lacks a bit of color!
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The t-shirt is of good quality and made of very pleasant fabric to wear. For me, the size is consistent with my other t-shirts for the bust but I had to cut the sleeves to be comfortable (indeed, obese people often have big arms). I'm afraid the next size up will be too big. Much more pleasant than other systems with elastics that are uncomfortable during the night. It just lacks a bit of color!
F
Rating: 1 out of 5
The teeth can't hold it because it is very soft. I damped it in the bin immediately
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T
Rating: 1 out of 5
I am 100% confident that nobody actually uses these. £120 FOR A PIECE OF PLASTIC with a NO RETURNS POLICY!!! It is absolutely 100% not possible that you can sleep for 7 hours with this massive piece of hard plastic around your teeth. So angry with myself that I bought this. £120!!!!
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G
Rating: 1 out of 5
I have not received my order that I paid for. I will initiate legal action.
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A
Rating: 3 out of 5
The delivery of the order was fine.
The device came with a description that was poorly readable (very small letters).
What to do if the device needs to be returned (there is a test period of 40 days attached) is missing. Not good therefore.
It
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The device came with a description that was poorly readable (very small letters).
What to do if the device needs to be returned (there is a test period of 40 days attached) is missing. Not good therefore.
It
M
Rating: 3 out of 5
the material is not what it used to be, not silicone plastic, but plastic silicone, wears out quickly ??????????????????????????????????
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M
Rating: 1 out of 5
I can't even find my last purchase on your site !??
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F
Rating: 3 out of 5
Relatively quickly delivered from Germany. The PosiForm pillow 'forces' your head into a certain position and feels a bit too 'hard' for me. The edge in the middle doesn't really prevent you from turning on your back; your head then ends up in the other pre-shaped half. All in all a somewhat disappointing experience, but that may be different for others. I have had the pillow for 3 weeks now and will continue to use it in hopes of improvement.
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A
Rating: 1 out of 5
I have been waiting for 6 weeks for the delivery of my product and still nothing. There is no tracking number and there has been nothing left in my letter box to say someone has tried to deliver. Please can you investigate this and sort this out. Thank you.
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N
Rating: 1 out of 5
Order placed on the site. Payment debited immediately. Package supposedly delivered a week later but never arrived. 140 € lost!
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J
Rating: 1 out of 5
Product never arrived, lots of emails sent to try and resolve and nothing sorted. Wouldn't recommend.
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W
Rating: 1 out of 5
Horrible to deal with, received an empty box. Avoid.
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D
Rating: 1 out of 5
Just been charged over £100 in customs charges.
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W
Rating: 3 out of 5
Product conforms. Delivery less fast than usual.
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R
Rating: 2 out of 5
I ordered a pillow but have not received anything yet
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M
Rating: 2 out of 5
the shirt with air cushion is really very uncomfortable. this is not a solution. and because it has been worn for 1 night, it is not returnable.
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