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G
Rating: 1 out of 5
Product not received, no problem-solving ability from customer service.
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 1 out of 5
Anti-snore pillow bought, €95...doesn't work, returned with return form within 30 days. Still haven't received money back after 3 weeks. No responses to 2 emails.
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T
Rating: 1 out of 5
Ordering an item for 137.- and then having to pay the postman an amount of 30.70 as customs fees should be clearly mentioned on the site! One does not suspect while on the site that it is not in Switzerland.
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H
Rating: 1 out of 5
The product does not work. Neither mouthpieces fit, and so snoring continues. The company would not give money back, even though the product does not work. Disappointed.
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L
Rating: 1 out of 5
Package never received, marked delivered but never received...
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G
Rating: 1 out of 5
Anti-snore brace ordered, paid, but never received. Nr 070167190J
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R
Rating: 1 out of 5
Indicated size inappropriate, ineffective product.
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D
Rating: 1 out of 5
Ordered almost a month ago, still haven't received anything
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J
Rating: 1 out of 5
I still haven't received my order
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R
Rating: 1 out of 5
The UK import tax was not paid, so I had to pay over £40.00 to get the goods released to me. Can I have reimbursement for this cost?
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E
Rating: 1 out of 5
Wasted my money and time!!!
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C
Rating: 1 out of 5
The quality of the pillow being quite mediocre and its price, quite high, I think I can say that I am quite disappointed
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C
Rating: 2 out of 5
Usually I wear M or L, I took XS so that the roll in the back doesn't turn and it still turns, it's a shame
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V
Rating: 1 out of 5
Impossible to find the contact details or the means to return an item that does not fit
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I
Rating: 1 out of 5
Cannot share my experience because I still haven't received it
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B
Rating: 3 out of 5
Good product and fast delivery. Slight decrease in snoring
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K
Rating: 3 out of 5
Thought Somnishop was Dutch. So EU. Package was held up at customs in Germany. Had to be cleared. It just kept taking time. So no more Somnishop for me.
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A
Rating: 3 out of 5
Nothing to say about the quality products but I have a hard time getting used to these t-shirts
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J
Rating: 2 out of 5
The device adapted very well to my dentition and I have indeed noticed a decrease in my apneas. I would have rated five stars if it had continued in this direction, unfortunately the device loosens quickly and does not hold very well after about ten days in my case. At 120€ for the piece of plastic I admit to being very disappointed.
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M
Rating: 2 out of 5
Did not receive track and trace from DHL, so the package has been returned.
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H
Rating: 1 out of 5
The product moves the teeth..
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M
Rating: 1 out of 5
Does not work
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A
Rating: 1 out of 5
I have a
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J
Rating: 2 out of 5
There are a few things that could be different. Nose clips can simply go through the mailbox, so why send as a package with the same costs. It took over a week to receive them. It was a repeat order, but the size L I ordered was suddenly smaller than the previous delivery. Returned 8 days ago, but still no message or refund? This could be different. Lastly, I am unclear about the difference between omnipax air and clipair. They both come in a clipair box?
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P
Rating: 1 out of 5
Customs fees not mentioned in the order. The device is more of a gadget than an orthodontic appliance
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K
Rating: 1 out of 5
I have not seen my order. Still not arrived.
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P
Rating: 1 out of 5
I get a code from DHL that is not recognized by DHL. What now?
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T
Rating: 1 out of 5
Poor Customer Service.
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Z
Rating: 1 out of 5
I never received the item.
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A
Rating: 2 out of 5
Nose pad does not stay well in place for me, and the mask does not stay exactly on that thing. Unfortunately, it was a bit of a bad purchase for me. But it might be my fault because I am doing something wrong.
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R
Rating: 3 out of 5
The product is not working as expected, and it can't be returned once it is open from the box. I recommend other buyers to try first in other shops where they can have a free trial first.
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D
Rating: 1 out of 5
Item never arrived
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J
Rating: 1 out of 5
This product did not work for me
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M
Rating: 3 out of 5
I think the item could work for some people but unfortunately did not work for me. It is quite hard to mould. It could probably work for some
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G
Rating: 1 out of 5
Product does not meet the description at all
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C
Rating: 1 out of 5
I've already started a complaint with them directly.
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M
Rating: 3 out of 5
There is a big problem with the size of the T-shirts. Usually, I wear XL, or even XXL. I finally took M, having had to return the order each time. For now, I am not convinced of the effectiveness of the system, as I often wake up in the morning on my back with the roll slipped to the side.
I think it's too early to give an opinion, but I am bombarded with emails. I need to record my sleep to see if the apneas have disappeared. So it's too early to give a definitive opinion on the effectiveness.
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I think it's too early to give an opinion, but I am bombarded with emails. I need to record my sleep to see if the apneas have disappeared. So it's too early to give a definitive opinion on the effectiveness.
B
Rating: 3 out of 5
Hello,
When I placed my order, I realized that I had chosen the wrong size. I ordered a size L when I wanted a size M. I immediately emailed customer service giving the order number as advised on the site. I never received a response and I received a size L. Too bad. It's a very good product to my taste but the order tracking and response to customer requests is very average.
Translated reviews
When I placed my order, I realized that I had chosen the wrong size. I ordered a size L when I wanted a size M. I immediately emailed customer service giving the order number as advised on the site. I never received a response and I received a size L. Too bad. It's a very good product to my taste but the order tracking and response to customer requests is very average.
Response from SomniShop
Hello,
Thank you for your comment. Unfortunately, we never received your message. Could you tell us what email address you sent your email to? I would like to investigate why we did not receive your message.
Your SomniShop team
Thank you for your comment. Unfortunately, we never received your message. Could you tell us what email address you sent your email to? I would like to investigate why we did not receive your message.
Your SomniShop team
B
Rating: 1 out of 5
Shipment never arrived.
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A
Rating: 2 out of 5
Outrageous prices for poorly fitting products which don’t work. Profiteering at its worst.
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