Customer reviews of SomniShop

Order still not received despite confirmation on 5th December 2022 that order was complete and had been shipped. I emailed on 10th December with query as tracking was not working on link provided. Confirmed by vendor that delivery was imminent with new tracking link, this has been showing for over a week that purchase is in Ireland/ no sign of delivery date

Nothing to change

Product works great.
Only broke within half a year.
A part came loose while I was sleeping.
Fortunately, I woke up from it.
Now I have contacted customer service and they say they can't do anything for me.
The lifespan of the product is at least 1 year to 1.5 years. But after half a year they can do nothing for you anymore.
Very poor service.

I never received my item and still haven’t received my refund.

Delivery took 9 business days

Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.

The mouthpiece only has a marginal effect on my snoring - the only subtle change was the tone of my snoring. I would appreciate any further advice you can give. Julian Mason.

Shipping costs are way too expensive!

The package must have been repackaged by the post office, the box being damaged.
The order was not affected

I have been using SoClean bracket cleaner for years. In recent years, it has become increasingly common for liquid to come out of the spray can instead of foam. The can I received now gives only liquid right from the start. Has the production process changed? I would like to receive a response!!

I still haven't received my order. Despite the fact that I have reported this to you once! Bad business!

I made a comment about the product, no response

The received product is not usable. Customer service does not respond to any inquiry.

Order still not seen after almost 4 weeks

Item does not meet my expectations, size S is too big for me despite my build

Sizes do not match

Products that might fit if one knew in advance the size needed for their nostrils. There is indeed a kind of kit presenting 3 different sizes, but in this case, one is sure to have bought the other 2 sizes for nothing.
Maybe a similar kit in lower quality material, but just good for a "size fitting" would be interesting as a trial.
Aside from this, I tried 2 types of products at night, but after a while, I had irritation of the mucosa with nasal discharge.
Maybe it's due to the unsuitable size, maybe to the product itself (to the main material of the product).
I would like to try another size, but the fact of possibly paying again for nothing is prohibitive.
One last thing, I also tried the product for sports. In case of heavy exhalation, it comes out of the nostrils.
For my part, the experience is not conclusive at all and I will therefore stick with my external nasal strips.

I don't use the t-shirt and you suggested I return it but that's too complicated so too bad
Mrs. Piasco

Product was substandard.

Size not compliant with European sizes
Therefore ineffective product

Great service

Not worth the price.. Could have got cheaper if I looked around...

It was not clear that the shipping was going to take place from the UK or from the EU, since the website indicated both as available. Only after paying the order it was clear that shipping took place from the EU by DHL, to the UK delivery address. The cost for just a handful of sleep apnea air filters was exorbitant. Ordinary post would have been sufficient. Or give a choice. Please be guided.
Thank you. Luigi Cassar Manghi

No effect on my husband’s snoring

Returned a faulty product and the replacement sent also does not work as the supplied instructions say it should.

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

Sadly I only realized that I could not return the product under the 30 day refund guarantee after it had been opened. I was very upset to find that I had trusted £169.95 to this and have lost that money. For people like me who have probably spent a small fortune looking for an aid to their snoring problem and are willing to take the risk to try new products it is very upsetting.

It took 4 weeks for me to receive my package

Order didn't arrive first time ....had to chase back up and when did arrive had no actual machine in it merely the face mask

Good product, price with cleaning kit included

I still have not received the product ordered over a month ago.

Reasonable price! Fast shipping! Perfect!

product is very bad and leaks constantly causing me to have terrible breath stops

Hurts my upper front teeth, makes my mouth salivate too much

As your product requires special cleaning medium I think this should be spelled out at the time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving the product, reading they need a specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

You are not a British shipping company

With postal charges I paid £16 for eight bands, seven of which I've sent straight to landfill because I don't need them - This means the one band I needed cost me £16 OUTRAGEOUS!!!

Cushion not very effective because not wide enough

No connection hose so could not use

Item never arrived