English 
Français 
Deutsch 
Nederlands 
J
Rating: 3 out of 5
Faster delivery, was not expecting product to be shipped from Germany, other suppliers offer faster service for the same product
Translated reviews
Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2 and 3 stars
Reset filtersF
Rating: 2 out of 5
Try making sure I've actually received my order before asking me to review it
Translated reviews
H
Rating: 3 out of 5
I received a cushion instead of a pillowcase. Contacted but had to return again
Translated reviews
M
Rating: 1 out of 5
I have not received the product
Translated reviews
P
Rating: 2 out of 5
Simply not delivered at the indicated time by DHL. Forcing DHL to keep their delivery promise.
Translated reviews
R
Rating: 2 out of 5
By respecting the delivery deadlines as indicated in your advertisement.
Translated reviews
A
Rating: 3 out of 5
Handling of my products was terrible, package arrived in an extremely damaged state, I am not impressed at all
Translated reviews
G
Rating: 1 out of 5
I have received nothing to this day.
Translated reviews
D
Rating: 1 out of 5
I still have not received my order
Translated reviews
H
Rating: 1 out of 5
what a rip-off: €69.95 for a piece of plastic, purchase value a few cents and then free shipping from €70. deep and deeply tragic!!
Translated reviews
G
Rating: 2 out of 5
The site is messy and does not allow for an easy and correct choice of product, which easily leads to errors. The presentation, product descriptions, and photographic presentation are completely insufficient. search
Translated reviews
M
Rating: 3 out of 5
The order arrived quickly. Unfortunately, the ordered cushion is not satisfactory. Too hard and too thick. Now I want to return it, but the costs are at my own expense, and sending it to Germany costs quite a bit. If I had known this, I definitely would not have ordered.
Translated reviews
R
Rating: 1 out of 5
By simply placing the reviews you write on the website. I wrote a review about a snoring mouthpiece that did not work well. When I confirmed the review, it was not posted on the website and with the mouthpiece. It was a negative review so I suspect only positive reviews are posted
Translated reviews
Response from SomniShop
Dear customer, we post all reviews (including the bad ones), as honestly and transparently as possible. That is why we also use an independent review platform like webwinkelkeur.
The reason a product review is not immediately posted on our website is that there are often (inappropriate) spam messages that have nothing to do with the product. Therefore, the reviews are first assessed for relevance. You can now find your product review on our website.
If you have any questions, please feel free to contact our customer service.
The reason a product review is not immediately posted on our website is that there are often (inappropriate) spam messages that have nothing to do with the product. Therefore, the reviews are first assessed for relevance. You can now find your product review on our website.
If you have any questions, please feel free to contact our customer service.
F
Rating: 2 out of 5
the announced delivery time was not respected and is far too long.
Translated reviews
L
Rating: 1 out of 5
my order 03E025120Y still not received
DHL the message in German not understandable
let's not talk about [email protected] which is not up to par
quality 0 where is my package?
Translated reviews
DHL the message in German not understandable
let's not talk about [email protected] which is not up to par
quality 0 where is my package?
C
Rating: 3 out of 5
By translating the documents into French
Translated reviews
F
Rating: 1 out of 5
I still have not received my item
Translated reviews
F
Rating: 3 out of 5
the delivery time is way too long, for me 9 days
Translated reviews
Response from SomniShop
Hello, we are truly sorry that the delivery has been delayed. Please note that due to the current situation, we have no influence over any potential delays. Best regards, SomniShop-Team
S
Rating: 2 out of 5
I would have liked to give you 5 stars, however I gave you two stars for the following three reasons:
1. The prosthesis only lasted 1 day despite us scrupulously following all the recommendations clearly indicated in the user guide and that we remolded it a second time.
2. Nowhere is it indicated that the lifespan of the prosthesis is 6 months to a maximum of two years!!
3. I personally find that like many similar products, there should be a 14-day trial warranty clause to justify the lifespan and the price of 149€.
All my most sincere distinguished regards.
PS: I would still like to highlight the kindness of the sales and after-sales service.
Translated reviews
1. The prosthesis only lasted 1 day despite us scrupulously following all the recommendations clearly indicated in the user guide and that we remolded it a second time.
2. Nowhere is it indicated that the lifespan of the prosthesis is 6 months to a maximum of two years!!
3. I personally find that like many similar products, there should be a 14-day trial warranty clause to justify the lifespan and the price of 149€.
All my most sincere distinguished regards.
PS: I would still like to highlight the kindness of the sales and after-sales service.
Response from SomniShop
Dear customer,
Thank you very much for your message.
(1) If you have problems with the assembly of the anti-snoring strap, you can contact our customer service by sending us one or two photos of your anti-snoring strap at [email protected], we will be happy to assist you.
(2) The lifespan of a mandibular advancement device depends on care and usage. It is a daily use item and there is no comparable product with an unlimited lifespan.
(3) Thank you very much for your feedback, unfortunately we cannot offer other mandibular advancement splints with a trial right at this time.
However, the price of our anti-snoring splints is comparable to that of a custom-made anti-snoring splint, for example by the dentist, and is extremely reasonable.
Best regards
The SomniShop team
Thank you very much for your message.
(1) If you have problems with the assembly of the anti-snoring strap, you can contact our customer service by sending us one or two photos of your anti-snoring strap at [email protected], we will be happy to assist you.
(2) The lifespan of a mandibular advancement device depends on care and usage. It is a daily use item and there is no comparable product with an unlimited lifespan.
(3) Thank you very much for your feedback, unfortunately we cannot offer other mandibular advancement splints with a trial right at this time.
However, the price of our anti-snoring splints is comparable to that of a custom-made anti-snoring splint, for example by the dentist, and is extremely reasonable.
Best regards
The SomniShop team
R
Rating: 1 out of 5
The bracket does not stay in place falls out of the mouth
Translated reviews
M
Rating: 2 out of 5
Return costs not to the customer!!
Translated reviews
K
Rating: 3 out of 5
Very expensive for what product is, a small piece of plastic!
Translated reviews
R
Rating: 1 out of 5
Received a different product than ordered. Worthless product. Cannot return it because it has been opened. The difference is small so not seen, but still they sent a wrong product. Weak and poor material. Absolutely useless. By the way: large price difference between the shops in different countries!!
Translated reviews
Response from SomniShop
Dear customer, we are sorry that you received the wrong product. We regret that you did not contact us so that we could solve this problem. Please send us an email at [email protected] with a photo of the wrong product. Or call us at: +31 74 8080 206
We will gladly send you the correct item free of charge.
We will gladly send you the correct item free of charge.
D
Rating: 1 out of 5
I still haven’t received delivery of my order !! What is happening ? [email protected]
Translated reviews
Response from SomniShop
Dear Mr. Collins
We are very sorry that you have not yet received your order. We kindly ask you to contact our customer service at: [email protected] so that we can quickly clarify your request.
We are very sorry that you have not yet received your order. We kindly ask you to contact our customer service at: [email protected] so that we can quickly clarify your request.
L
Rating: 3 out of 5
Very expensive for such a flimsy mask.
Translated reviews
W
Rating: 2 out of 5
No communication regarding shipping. No status update. I still haven't received the products!
Translated reviews
Response from SomniShop
Dear customer, we are very sorry that you have not yet received the order. Our customer service will contact you regarding the delivery.
T
Rating: 2 out of 5
good quality. For the first few days less noise disturbance, then it became annoying and the snoring did not decrease. Ultimately, it does not work as I had hoped, as described via the webshop it helps against snoring. Very disappointing purchase.
Translated reviews
A
Rating: 1 out of 5
Having a customer service (a real one)
Translated reviews
S
Rating: 2 out of 5
Very slow delivery and delivery details and track and trace only in German
Translated reviews
Response from SomniShop
Dear customer, we regret that you had to wait a long time for your delivery. Please note that due to holidays (Easter) the delivery has taken a few days longer than normal.
T
Rating: 1 out of 5
respect delivery times or, if not possible, keep the customer informed. I have been waiting for the delivery of your product that I need for ten days.
Translated reviews
R
Rating: 1 out of 5
They promise to deliver the product to the customer within 3-5 days. We are now a week later and I have heard nothing more. And the tracking number is incorrect according to the DHL website, so my product seems to have disappeared from the earth.
Translated reviews
G
Rating: 1 out of 5
not a word in French all in German
Translated reviews
P
Rating: 3 out of 5
no comments
Translated reviews
J
Rating: 2 out of 5
The delivery took way too long, the bottles are very small and therefore quite expensive
Translated reviews
G
Rating: 1 out of 5
Delivery I have not received my order!!!
Translated reviews
C
Rating: 3 out of 5
or to send the shipment no longer with Deutsche post but directly with dhl I have been waiting for more than 8 days for my package track and trace does not work these are the items I need immediately when you call the lady says you have to email she cannot find the order I also understand the shipping but more than 7 days I find quite a lot
Translated reviews
D
Rating: 1 out of 5
I order this on the 26/02/20 and it has yet to arrive. So I would point to the postal as an area for improvement.
Translated reviews
M
Rating: 2 out of 5
Very bad product. The pillow is a torture device, meaning you get zero sleep at night. I guess that is one way to resolve snoring...
Translated reviews
Response from SomniShop
Dear customer, we regret that our product didn't stop the snoring the way it was intended. Please contact our customer support and we will try to find a solution.
With kind regards,
Team Somnishop
With kind regards,
Team Somnishop
G
Rating: 3 out of 5
Missing the translation in French
Translated reviews
J
Rating: 1 out of 5
no results, completely useless, stop offering nonsense
Translated reviews