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M
Rating: 4 out of 5
Reliable and fast
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 4 out of 5
Very efficient service.
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J
Rating: 4 out of 5
Items conform
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E
Rating: 5 out of 5
Fast delivery, good product. Awesome
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H
Rating: 5 out of 5
Delivered quickly and correctly.
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G
Rating: 4 out of 5
Yes...but thank you for having a catalog in French or English. Thank you
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T
Rating: 4 out of 5
The service was good and the product arrived promptly considering international delivery and pandemic lockdown. I did get quite a lot of delivery info emails in German but they were usually accompanied by an English equivalent!
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R
Rating: 5 out of 5
Quickly delivered professional products
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F
Rating: 5 out of 5
Very good service
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C
Rating: 5 out of 5
Fast, correct and customer-friendly service
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M
Rating: 4 out of 5
unfortunately the item did not meet expectations, but the service and handling is good
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S
Rating: 5 out of 5
Always easy to deal with and notifies me when my parcel is on its way
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J
Rating: 4 out of 5
Good cushion fast delivery
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W
Rating: 5 out of 5
fine product! fast delivery.
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W
Rating: 5 out of 5
Definitely
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K
Rating: 4 out of 5
Fast service
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K
Rating: 5 out of 5
Simple website, goods arrived promptly.
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M
Rating: 4 out of 5
Very extensive range. Fast delivery.
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M
Rating: 4 out of 5
fast delivery.
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R
Rating: 5 out of 5
Quick, professional service. Information provided is excellent. Products superb.
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S
Rating: 2 out of 5
I would have liked to give you 5 stars, however I gave you two stars for the following three reasons:
1. The prosthesis only lasted 1 day despite us scrupulously following all the recommendations clearly indicated in the user guide and that we remolded it a second time.
2. Nowhere is it indicated that the lifespan of the prosthesis is 6 months to a maximum of two years!!
3. I personally find that like many similar products, there should be a 14-day trial warranty clause to justify the lifespan and the price of 149€.
All my most sincere distinguished regards.
PS: I would still like to highlight the kindness of the sales and after-sales service.
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1. The prosthesis only lasted 1 day despite us scrupulously following all the recommendations clearly indicated in the user guide and that we remolded it a second time.
2. Nowhere is it indicated that the lifespan of the prosthesis is 6 months to a maximum of two years!!
3. I personally find that like many similar products, there should be a 14-day trial warranty clause to justify the lifespan and the price of 149€.
All my most sincere distinguished regards.
PS: I would still like to highlight the kindness of the sales and after-sales service.
Response from SomniShop
Dear customer,
Thank you very much for your message.
(1) If you have problems with the assembly of the anti-snoring strap, you can contact our customer service by sending us one or two photos of your anti-snoring strap at [email protected], we will be happy to assist you.
(2) The lifespan of a mandibular advancement device depends on care and usage. It is a daily use item and there is no comparable product with an unlimited lifespan.
(3) Thank you very much for your feedback, unfortunately we cannot offer other mandibular advancement splints with a trial right at this time.
However, the price of our anti-snoring splints is comparable to that of a custom-made anti-snoring splint, for example by the dentist, and is extremely reasonable.
Best regards
The SomniShop team
Thank you very much for your message.
(1) If you have problems with the assembly of the anti-snoring strap, you can contact our customer service by sending us one or two photos of your anti-snoring strap at [email protected], we will be happy to assist you.
(2) The lifespan of a mandibular advancement device depends on care and usage. It is a daily use item and there is no comparable product with an unlimited lifespan.
(3) Thank you very much for your feedback, unfortunately we cannot offer other mandibular advancement splints with a trial right at this time.
However, the price of our anti-snoring splints is comparable to that of a custom-made anti-snoring splint, for example by the dentist, and is extremely reasonable.
Best regards
The SomniShop team
S
Rating: 5 out of 5
Great service good product
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L
Rating: 4 out of 5
The deadline was respected and the product was in accordance with the description on the site. It's very good.
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J
Rating: 5 out of 5
Good information to help select most appropriate product
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D
Rating: 5 out of 5
Quick delivery. Excellent product that was easy to mould to the correct fit with clear instructions. The jaw correction pallet works better for my husband's Sleep Apnoea than the many we have had from the NHS.
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R
Rating: 1 out of 5
The bracket does not stay in place falls out of the mouth
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L
Rating: 4 out of 5
for his communication
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M
Rating: 4 out of 5
Very correct, clear description and prompt delivery
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J
Rating: 4 out of 5
Easy to order and quick/efficient delivery
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M
Rating: 2 out of 5
Return costs not to the customer!!
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R
Rating: 1 out of 5
Received a different product than ordered. Worthless product. Cannot return it because it has been opened. The difference is small so not seen, but still they sent a wrong product. Weak and poor material. Absolutely useless. By the way: large price difference between the shops in different countries!!
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Response from SomniShop
Dear customer, we are sorry that you received the wrong product. We regret that you did not contact us so that we could solve this problem. Please send us an email at [email protected] with a photo of the wrong product. Or call us at: +31 74 8080 206
We will gladly send you the correct item free of charge.
We will gladly send you the correct item free of charge.
V
Rating: 5 out of 5
Deadline and product conform. Thank you
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P
Rating: 5 out of 5
speedy delivery. Item as required.
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M
Rating: 4 out of 5
Delivered as agreed
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S
Rating: 4 out of 5
Great service, fast delivery, nice products.
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D
Rating: 1 out of 5
I still haven’t received delivery of my order !! What is happening ? [email protected]
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Response from SomniShop
Dear Mr. Collins
We are very sorry that you have not yet received your order. We kindly ask you to contact our customer service at: [email protected] so that we can quickly clarify your request.
We are very sorry that you have not yet received your order. We kindly ask you to contact our customer service at: [email protected] so that we can quickly clarify your request.
D
Rating: 5 out of 5
Well packaged and matching my expectations. Package arrived after 10 days, but the delay is not due to the company but apparently lingered at the Belgian post.
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Response from SomniShop
Dear Mr. Collins
If your order does not arrive, please contact our customer service at [email protected] so that we can resolve your request quickly.
If your order does not arrive, please contact our customer service at [email protected] so that we can resolve your request quickly.
H
Rating: 4 out of 5
good communication & correct delivery
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P
Rating: 5 out of 5
Easy ordering, swift dispatch, well-packaged product
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M
Rating: 4 out of 5
Great purchase made, shipping was fine
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