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M
Rating: 4 out of 5
Good service but I am not sure about the product.
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
The ordering process has been a challenge; it hasn't gone very smoothly.
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J
Rating: 2 out of 5
Delivery time longer than expected (German store, not Dutch!). Product is questionable in quality and dimensions.
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Response from SomniShop
Dear Jasper,
We are sorry to hear that your experience did not meet your expectations. We ship from Germany with a normal delivery time of 2 to 3 working days. Unfortunately, your order fell over the weekend, and sometimes unforeseen delays occur with the carrier.
We take your comments about the quality and dimensions seriously. Please feel free to contact our customer service, and we will look for a solution together.
Best regards,
The SomniShop team
We are sorry to hear that your experience did not meet your expectations. We ship from Germany with a normal delivery time of 2 to 3 working days. Unfortunately, your order fell over the weekend, and sometimes unforeseen delays occur with the carrier.
We take your comments about the quality and dimensions seriously. Please feel free to contact our customer service, and we will look for a solution together.
Best regards,
The SomniShop team
C
Rating: 1 out of 5
I still haven't received my order
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R
Rating: 4 out of 5
Delivered neatly
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M
Rating: 4 out of 5
Fast delivery and well packaged
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M
Rating: 4 out of 5
Difficult the first days to adapt
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P
Rating: 2 out of 5
The straps are way too uncomfortable, I only kept the ball to put it in a small running backpack "water bottle", more ergonomic! Expensive for an inflatable ball.
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T
Rating: 1 out of 5
Appalling service, 3-5 day delivery given at time of placing order. Currently 18 days and still no sign of it being delivered, order sent to Austria. Apologetic email received after I emailed the support line but nothing done to resolve the lack of delivery - advised just to wait until it arrived. Follow up email blocked by Sommni system. Very disappointing.
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N
Rating: 4 out of 5
good product, nice price.
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L
Rating: 1 out of 5
Haven’t received it 2 weeks after ordering
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G
Rating: 2 out of 5
These lose their strength far too quickly I've had several but the work just wished they lasted longer
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D
Rating: 4 out of 5
Product conforms to the order, deliveries without problems
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P
Rating: 2 out of 5
Bad product
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P
Rating: 1 out of 5
I did not receive the refund
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S
Rating: 4 out of 5
Not the most comfortable but I was dropping my O2 sats overnight according to my watch and since using it that's stopped. Feel more refreshed so worth it I suppose
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F
Rating: 4 out of 5
The delivery took a bit longer than expected but that was due to the courier service. Otherwise, the process went fine, as expected.
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X
Rating: 4 out of 5
Good material adapted to the need. Light and easy to transport. Effective.
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J
Rating: 4 out of 5
Perfect
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A
Rating: 1 out of 5
Not the best, borderline unusable. The sales practice is also a little opaque. Missed that you need to pay extra to be able to return after trying. Disappointed, that I can't use it and it cost a ton. Very professional looking brand otherwise.
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G
Rating: 2 out of 5
The device is too big for my mouth and I am a full grown adult man. The adjustment is poor and it is uncomfortable and doesn’t stop my snoring. I have had better results from much cheaper devices.
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W
Rating: 1 out of 5
Bought items for over 160 euros, never received anything.
Initially kept on the line in a not quite rude irritated manner by customer service, and then nothing more.
No response, no items, money gone.
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Initially kept on the line in a not quite rude irritated manner by customer service, and then nothing more.
No response, no items, money gone.
W
Rating: 1 out of 5
Ordered over 160 euros worth of items here but never received anything.
Then kept on the line in a not quite rude manner by service only to hear nothing more...
Lost money
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Then kept on the line in a not quite rude manner by service only to hear nothing more...
Lost money
J
Rating: 2 out of 5
The transport is terrible. Indeed, the product was supposed to be delivered to my home. For an unexplained reason, it was delivered to a pickup point on the grounds that the package could not be delivered to my home. And why??? My address is very easy to find and I was home. So, an experience that leaves a bad memory.
The quality of the product is of course essential, but without serious logistics...
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The quality of the product is of course essential, but without serious logistics...
A
Rating: 4 out of 5
good product in general
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G
Rating: 2 out of 5
Considering the cost, the delivery time is terrible. Ignore the 3-5 working days, instead assume 3 weeks. The responses from support suggest they know this. So, you pay a premium for delivery, but receive the slowest possible.
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C
Rating: 4 out of 5
Good products.
The description of the products is not ideal.
For Oxyhero, I thought I ordered a set with 3 sizes, I received 3 size S, too small.
I placed another order, it was marked 3 packages, while it is a single package of 3. This may seem like a detail, but added to my first order ...
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The description of the products is not ideal.
For Oxyhero, I thought I ordered a set with 3 sizes, I received 3 size S, too small.
I placed another order, it was marked 3 packages, while it is a single package of 3. This may seem like a detail, but added to my first order ...
H
Rating: 4 out of 5
Fast delivery
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A
Rating: 1 out of 5
Poor product. Uncomfortable, overpriced and not usable. It's basically the same as the cheaper bite/mould models, but far more expensive, the gel goes hard and lumpy or doesn't set properly so like sticking your teeth in some gloop, or between a piece of granite. The most uncomfortable and overpriced anti-snore device I've ever purchased. Like having a horses bit stuck in your mouth or being gagged, rather than a comfortable mouth piece. I won't be purchasing again and kick myself for not taking out the refund package. £130 for a bit of hard plastic. Hugely disappointed in this.
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A
Rating: 2 out of 5
Not deep enough and too wide. Hurts quite quickly and does not keep its promise. I will not use this product again in the future, which I do not find to be of quality, unfortunately, even more so at that price.
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S
Rating: 2 out of 5
I only have positive things to write about the products of this brand. However, I did not hit the jackpot: I still have not received my package and customer service has not yet responded to me
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J
Rating: 1 out of 5
I did not receive the product
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O
Rating: 4 out of 5
Great service
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T
Rating: 4 out of 5
Excellent product took a long time to arrive.
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F
Rating: 1 out of 5
Problem not solved. I am still without my order!
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E
Rating: 1 out of 5
Not useful at all
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W
Rating: 4 out of 5
Good and handy products for my CPAP. Delivered quickly.
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B
Rating: 4 out of 5
Fast delivery, known product
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A
Rating: 1 out of 5
Avoid, it's scandalous, a site that sells medical equipment and is unable to deliver on time. Blaming the carrier
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S
Rating: 2 out of 5
Disappointed,
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