Customer reviews of SomniShop

YES IS GOOD

Package received quickly

Satisfied with the options and clear explanation.

The device is ok. Having a deviated septum means the central part of the device is quite painful but my breathing seems better than without. I will try to get used to it for a little longer.

The order was dispatched quite quickly, but no notification was given of expected delivery date.

Delivery is fine.

Great services but instructions can be English too

The mask was no good and it cannot be returned an expensive waste of money.

Awful customer service!

The item took a while to arrive.

product meets my expectations

Good product, but seems relatively expensive for what it is

Good but high prices

Ordered a CPAP pillow. Unusable, couldn't sleep on it. Neck complaints only got worse. Over 80 euros including cover. Expensive experiment

Clear and user-friendly website.

Snoring mouth guard

Professionalism

good material

Nothing to report

Fast delivery

Initial purchase was good! But even though it’s called Somnishop UK, the products come from Germany. So after they have been dispatched, once they are in the UK they are subject to import duty & tax! So to receive the products I have to pay another £45 on top of my order! It was never mentioned at the time of ordering or anywhere on the website that products would be affected by additional duty costs! Buyers be very aware when ordering!

Yes fast

I had to buy this as they refused to sell me a replacement part for the one I owned. The stud broke when trying to a different stay. A simple plastic tray that holds the soft plastic in place and probably costs 1 Euro to manufacture. Very poor customer after sales service.

This site is very misleading. I ordered from Somnishop uk as it appeared to be a UK business. Next thing I knew I had a letter from Royal Mail saying I had customs charges to pay which was £73.47. Turned out It was from Germany. I'm disgusted as there were other sites I could have ordered from that were in the UK. If you are from the UK be aware before you order.

Very satisfied with the ordered product

Fast delivery. The offer could include packaging with multiple pieces to avoid unnecessary packaging.

Ordered hose cover. The cover was about 10 cm too long. It states in the product description that it is for hoses of 180 cm and the hose cap 170 cm. However, the cover I received was 190 cm. I wanted to return it unused due to the wrong size delivered, but the store initially refused for hygiene reasons. According to them, the product description stated 191 cm and therefore I must not have looked properly, but that size is really nowhere on their site. I also informed them of this via email and called them. Afterwards, they admitted that it indeed does not appear on the Dutch site (it turned out to be a German company, although you call a Dutch number, they only spoke English or German, although they do email in Dutch). They would consult with the manager and that same morning I was told that I would get my money back after all. That has now been refunded, so at my request I also adjusted the review.

Order still not received despite confirmation on 5th December 2022 that order was complete and had been shipped. I emailed on 10th December with query as tracking was not working on link provided. Confirmed by vendor that delivery was imminent with new tracking link, this has been showing for over a week that purchase is in Ireland/ no sign of delivery date

You need to specify on your site that customs duties are not included in the indicated price!!!

Good service

Nothing to change

Product works great.
Only broke within half a year.
A part came loose while I was sleeping.
Fortunately, I woke up from it.
Now I have contacted customer service and they say they can't do anything for me.
The lifespan of the product is at least 1 year to 1.5 years. But after half a year they can do nothing for you anymore.
Very poor service.

I never received my item and still haven’t received my refund.

Delivery took 9 business days

Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.

The mouthpiece only has a marginal effect on my snoring - the only subtle change was the tone of my snoring. I would appreciate any further advice you can give. Julian Mason.

Excellent service.

Please be aware this is an EU based shop, despite the .uk domain. If you order over the threshold then duties/VAT will be payable. This could be made clearer. I was erroneously charged under even though my order was under the limit but Somnishop took care of that so points to them. Actual goods were perfect, great price and rapidly delivered, well packed.

I have been using SoClean bracket cleaner for years. In recent years, it has become increasingly common for liquid to come out of the spray can instead of foam. The can I received now gives only liquid right from the start. Has the production process changed? I would like to receive a response!!

Order delivered neatly according to the indicated time.