The store consistently delivers on speed and reliability, with multiple mentions of fast, on-time delivery and items arriving promptly from various locations. The range of products for sleep and breathing aids is noted as broad and practical, with customers finding easy ordering, clear descriptions, and items that work in real use, such as masks that stay in place and improve breathing. Customer service and support are highlighted as responsive and courteous, with helpful communication, efficient processing, and smooth returns or resolutions when needed. Overall, shoppers appreciate value, competitive pricing, well-packaged items, and reliable fulfillment that supports repeated purchases.
Initial purchase was good! But even though it’s called Somnishop UK, the products come from Germany. So after they have been dispatched, once they are in the UK they are subject to import duty & tax! So to receive the products I have to pay another £45 on top of my order! It was never mentioned at the time of ordering or anywhere on the website that products would be affected by additional duty costs! Buyers be very aware when ordering!
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John S.
Rating: 1 out of 5
I had to buy this as they refused to sell me a replacement part for the one I owned. The stud broke when trying to a different stay. A simple plastic tray that holds the soft plastic in place and probably costs 1 Euro to manufacture. Very poor customer after sales service.
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Maureen J.
Rating: 5 out of 5
Good service and ontime delivery
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Neil W.
Rating: 1 out of 5
This site is very misleading. I ordered from Somnishop uk as it appeared to be a UK business. Next thing I knew I had a letter from Royal Mail saying I had customs charges to pay which was £73.47. Turned out It was from Germany. I'm disgusted as there were other sites I could have ordered from that were in the UK. If you are from the UK be aware before you order.
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Kevin W.
Rating: 5 out of 5
Timely delivery from Germany to the UK albeit very expensive. Product excellent.
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Adrian M.
Rating: 5 out of 5
The product was easy to order and arrived quickly and was well packed. This was the first time that I had used a mandibular enhancement device and it worked a treat. I can now share the same bed as my girlfriend, and she's no longer grumpy with me in the morning! Avoid very expensive dentists and do it yourself, you won't be disappointed.
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Mark C.
Rating: 5 out of 5
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Clare D.
Rating: 5 out of 5
Considering the time of year and many postal issues, I was pleased it came so promptly and in perfect condition. (Haven't actually tried using the product yet.)
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MS
Rating: 5 out of 5
Excellent service
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Janice E.
Rating: 5 out of 5
Great service
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Howard M.
Rating: 5 out of 5
Thank you for the speedy and efficient service.
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Naomi
Rating: 5 out of 5
This company supplied us with the dental products which were out of stock in UK. Excellent communication and delivery time ok.
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John S.
Rating: 5 out of 5
very quick delivery.
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James R.
Rating: 5 out of 5
Item delivered fast and great updates
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D P.
Rating: 5 out of 5
Great customer service. Delivery came promptly and packed really well. I will continue to use their services.
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Seán C.
Rating: 5 out of 5
Product arrived on time and as described.
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Pat S.
Rating: 1 out of 5
Order still not received despite confirmation on 5th December 2022 that order was complete and had been shipped. I Emailed on 10th December with query as tracking was not working on link provided . Confirmed by vendor that delivery was imminent with new tracking link, this has been showing for over a week that purchase is in Ireland/ no sign of delivery date 😡
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CHARLES R.
Rating: 5 out of 5
Great products and service
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Liz K.
Rating: 5 out of 5
Items dispatched from Germany by DHL. Delivered in UK by Parcel Force.
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Grace E.
Rating: 1 out of 5
I never received my item and still haven’t received my refund.
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Faolain O.
Rating: 2 out of 5
Delivery took 9 business days
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Robert C.
Rating: 5 out of 5
Great service highly recommended
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Colin R.
Rating: 5 out of 5
Excellent pricing and service.
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Pete C.
Rating: 1 out of 5
Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.
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Mervyn G.
Rating: 5 out of 5
All fine
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Julian M.
Rating: 2 out of 5
The mouth peice only has a marginal affect on my snoring - the only subtle change was the tone of my snoring. I would appreciate any further advise you can give. Julian Mason.
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Russell P.
Rating: 5 out of 5
Excellent service
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Cormac C.
Rating: 5 out of 5
Why can i not buy the products from the German website?
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Mark W.
Rating: 5 out of 5
I was diagnosed with mild sleep apnoea and to prevent this along with snoring when lying on my back I purchased the Somnipax shirt (T shirt) with roll foam. It works brilliantly prevents me from rolling onto my back for a better nights sleep And prevents me waking up at the household. I would recommend that you go one size small for a tight fit. T-shirts are made of good quality cotton and comfortable to wear.
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Stuart M.
Rating: 5 out of 5
Initially I was concerned by some negative feedback left by previous Customers. All i can say is that this mask is far superior to any mask i have had. The seal is great, no annoying leaks while asleep either.
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Nathan
Rating: 5 out of 5
Cannot fault service at all. Had a couple of queries before purchase which were answered very quickly. Delivery from Germany to the UK only took a couple of days.
Absolutely first rate folks. Will definitely be using them again.
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Mick S.
Rating: 5 out of 5
Excellent value and service to Ireland
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Helen S.
Rating: 5 out of 5
Very happy with my new mask
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Balazs D.
Rating: 1 out of 5
The received product is not usable. Customer service does not respond to any inquiry.
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Sharon P.
Rating: 5 out of 5
Easy to use website and delivery to door as promised.
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James H.
Rating: 5 out of 5
Both.
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Mark G.
Rating: 5 out of 5
Item arrived on the date stated. Used for two weeks now with some success.
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Gwyneth L.
Rating: 5 out of 5
Good value and good service
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James B.
Rating: 5 out of 5
Great service and prices, thanks SomniShop will definately buy from you again soon.
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Fredrik S.
Rating: 5 out of 5
Awesome service!
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