Customer reviews of SomniShop

8,6 /10

Based on 3 020 published reviews

5 1 962 65% 4 591 20% 3 147 5% 2 93 3% 1 227 8%

Summary of reviews

SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.

Reviews 1, 3, 4 and 5 stars

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Ursula S.

Published on 23/04/2019 à 17h41

Serge F.

Published on 23/04/2019 à 15h15

Order and return of the order OK except that last week it was impossible to reach you for information on the delivery tracking. In the end, package received on Saturday, April 20.

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Daniel M.

Published on 23/04/2019 à 10h42

Good

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Anne-Laure W.

Published on 16/04/2019 à 17h09

Order placed on 6/04 still not received and no information despite a follow-up email today

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Jean-Claude V.

Published on 15/04/2019 à 16h09

Ease of finding the desired material, competitive prices, and in addition European transport included with fast delivery to Seville (Spain)
A very positive first experience with the company Somnishop FR.
Best regards
Jean-Claude VERDIER

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Matthew N.

Published on 14/04/2019 à 19h14

Very good quality products. Shipping was a bit unclear.

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Evelyne V.

Published on 12/04/2019 à 18h26

No problem unless it's a translation issue in French

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Neil M.

Published on 12/04/2019 à 08h16

Satisfied but please quote in sterling in future

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Response from SomniShop

Dear customer, thank you for your order and review. For your next visit, please change the currency to GBP in the upper right corner. With kind regards, Somnishop UK

Francisco J.

Published on 11/04/2019 à 12h05

Jbp

Published on 11/04/2019 à 11h12

Does not work, after 30 seconds of soaking in 72 degrees the mouthpiece turned into shapeless mass. Holes closed, arrow gone. I tried to fit it, but it didn't work. Very bumpy end result and painful in the mouth. Also does not prevent leakage. Soaking and fitting again made it even less fitting, now also painful for teeth. So 70 euros wasted money.
Don't start with it!

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Response from SomniShop

Dear customer, we are very sorry that the adjustment did not work. It seems that you heated the product too long, causing it to lose its shape.
We regret that you did not contact our customer service and thus did not give us the opportunity to solve the problem. We kindly ask you to do so. You can email us at: [email protected] or call us at: +31 1 33 69 95 17
We trust in a good outcome.

Best regards,
Somnishop NL

Robbie M.

Published on 11/04/2019 à 08h17

Very easy to find and follow direction to item required.

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AndrÉ

Published on 08/04/2019 à 11h01

Ordered on Friday, delivered on Wednesday. Everything else is OK. No special remarks.

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E. K.

Published on 08/04/2019 à 06h29

Excellent service!

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Eduard A.

Published on 03/04/2019 à 11h19

Order placed on March 26, but not delivered yet..
I did receive an email that it was on its way, more than a week ago and another email with the correction for me that I have made and an explanation of why it is not here yet.
The German post.., it would have been nice if this had been communicated faster..

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Response from SomniShop

Dear customer, your package was sent by us the very next day, unfortunately there was a disruption at the post last week which caused your package to be on its way for 2 working days longer than normal. Our apologies for this.

Somnishop NL

Jolein D.

Published on 03/04/2019 à 07h50

Unfortunately, I have not yet received the order.

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Response from SomniShop

Dear Mrs. Dekker,

We handed over your package to the post on March 26. Normally it should have been delivered by now. Unfortunately, something went wrong with the German Post, we expect your package to be delivered this week. If this is not the case, we will resend the package. Our apologies for this inconvenience.

Best regards,

Ruud Kempers
Somnishop NL

Thomas M.

Published on 02/04/2019 à 19h13

I haven't received my order yet. It is probably coming, so no big deal, really. But because you used Deutsche Post and the United States Postal Service, tracking information has been lacking. They just aren't very good at that. I actually have high hopes for your actual product. Maybe I'll feel better when it gets here.

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Response from SomniShop

Dear Mr. McElroy, According to our tracking information, your package has arrived in the USA and is currently being processed by the United States Postal Service. Your order should arrive in the next few days, we are sorry if it takes longer than expected.

Jens O.

Published on 02/04/2019 à 10h20

Ricardo R.

Published on 01/04/2019 à 03h02

Efficient group, sent on time and arrived on time.

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Nicole D.

Published on 30/03/2019 à 18h45

Fast service and correct price

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Patricia G.

Published on 30/03/2019 à 17h07

Product arrived very quickly

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Roel K.

Published on 30/03/2019 à 12h36

Keith G.

Published on 30/03/2019 à 11h11

Have used product in the past, and it's still as good.

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