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J
Rating: 1 out of 5
no results, completely useless, stop offering nonsense
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 3 and 4 stars
Reset filtersT
Rating: 4 out of 5
Good service
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R
Rating: 1 out of 5
I still have not received my package... Left Germany on January 28, 2020?
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Y
Rating: 4 out of 5
Yes, that's right
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M
Rating: 4 out of 5
I found the product that suited me
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B
Rating: 4 out of 5
Quick processing of my order linked to perfect service.
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D
Rating: 4 out of 5
paAASDéAL
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G
Rating: 4 out of 5
Fast delivery of the order
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R
Rating: 1 out of 5
I have not received the item yet.
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B
Rating: 4 out of 5
Everything is ok
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W
Rating: 3 out of 5
Track and trace does not work. I went to a depot on a whim to ask if anything had been received. Numbers were not found on the website.
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P
Rating: 4 out of 5
Good price
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J
Rating: 4 out of 5
correct and fine handling
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A
Rating: 4 out of 5
well packaged
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J
Rating: 4 out of 5
Somnishop responded adequately. The package has been resent
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Response from SomniShop
Dear customer, unfortunately the correct delivery address did not come through to us (house number incorrect) and therefore the package was returned. We have now sent you a new package.
C
Rating: 4 out of 5
Delivery not that fast, but it arrived!
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J
Rating: 1 out of 5
Item canceled one day, the next day I was informed that it had already been shipped
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Response from SomniShop
Dear customer, thank you very much for your review. We always try to ship our orders as quickly as possible, usually directly the next morning. Unfortunately, there was some overlap between your cancellation and the distribution. Please return the package to us and we will immediately refund your payment.
Team Somnishop NL
Team Somnishop NL
I
Rating: 4 out of 5
Very good service, after placing my order online I realized I had not requested the right size. I quickly received a response and the correct size. The only thing is; do not forget to add 27.10 CHF for Swiss customs. Regarding the mask, for me it is more comfortable to wear and adjust, softer at the nose level, and the adjustment of the strap. The noise is almost identical to the other one I had, but I am very sensitive to noises for sleeping.
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J
Rating: 1 out of 5
Non-compliant product, everything needs to be reviewed, I will contact your services to get help.
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M
Rating: 4 out of 5
No other option
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D
Rating: 3 out of 5
I still haven't received my order
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M
Rating: 3 out of 5
Send products faster and better service on the phone.
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F
Rating: 4 out of 5
Excellent professional products that meet my expectations!!!
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E
Rating: 4 out of 5
excellent quality
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J
Rating: 1 out of 5
The item has not arrived yet!!!
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Response from SomniShop
Dear customer, according to PostNL's data, your package was delivered on January 2nd.
Please keep in mind that shipping during the holidays (Christmas and New Year) takes a few days longer. If you have any questions, please contact our customer service.
Please keep in mind that shipping during the holidays (Christmas and New Year) takes a few days longer. If you have any questions, please contact our customer service.
B
Rating: 1 out of 5
I still haven't received my package ordered since 21/12/20019 so I do not recommend
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H
Rating: 4 out of 5
OK - correctly delivered.
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H
Rating: 4 out of 5
Easy ordering and a lot of choice in the assortment
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J
Rating: 4 out of 5
Timely delivery as agreed
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T
Rating: 4 out of 5
Delivered quickly, correct !!
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D
Rating: 4 out of 5
Good price and service on the product.
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C
Rating: 4 out of 5
Good price and fast
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M
Rating: 1 out of 5
Product is very bad, price quality ratio is unfortunately not in balance!
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Response from SomniShop
Dear customer, we are very sorry that the product did not function well. Have you already contacted our customer service? We kindly ask you to do so again so that we can provide a suitable solution.
Somnishop NL
Somnishop NL
L
Rating: 1 out of 5
I still haven't received my package. The link to check the status of the package is useless. It's been a week that I have the same phrase indicating that the package has been sent to France ...
I am worried.
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I am worried.
Response from SomniShop
Hello,
We sincerely apologize for the delay of your order. We sent the package on November 22 from our side, and the Post may have delays during holiday periods.
If your package does not arrive at its destination by the end of this week, we will take the necessary measures to find a solution that suits you (resending the product or refund)
Thank you for your cooperation,
Best regards,
The SomniShop team
We sincerely apologize for the delay of your order. We sent the package on November 22 from our side, and the Post may have delays during holiday periods.
If your package does not arrive at its destination by the end of this week, we will take the necessary measures to find a solution that suits you (resending the product or refund)
Thank you for your cooperation,
Best regards,
The SomniShop team
C
Rating: 4 out of 5
Good value for money
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A
Rating: 1 out of 5
I have not received anything after a week and have paid!!!!!
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Response from SomniShop
Dear customer, we apologize that you had to wait longer for your package than indicated. We shipped your order the very next day.
Currently, the Post is very busy due to Black Friday and Sinterklaas, so some shipments may take 1-2 days longer.
According to the tracking information, your package arrived at your place on Friday morning. If you have any questions, please contact our customer service.
Somnishop NL
Currently, the Post is very busy due to Black Friday and Sinterklaas, so some shipments may take 1-2 days longer.
According to the tracking information, your package arrived at your place on Friday morning. If you have any questions, please contact our customer service.
Somnishop NL
T
Rating: 1 out of 5
Poor unclear delivery.
Bad product. I cannot use the mouthpiece at all. I followed the description (which was VERY unclear), did what it said. But worthless. The mouthpiece was loose and after 3 attempts stopped. Day € 49.95.
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Bad product. I cannot use the mouthpiece at all. I followed the description (which was VERY unclear), did what it said. But worthless. The mouthpiece was loose and after 3 attempts stopped. Day € 49.95.
Response from SomniShop
Dear customer, we are very sorry that you are not satisfied with our product. Have you already contacted our customer service? You can reach us by email [email protected] or by phone: +31 314 788 2 62
We are happy to assist you.
Somnishop NL
We are happy to assist you.
Somnishop NL
E
Rating: 4 out of 5
good service
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