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E
Rating: 1 out of 5
I have not received the product
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
good timing
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S
Rating: 4 out of 5
Very satisfied
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J
Rating: 4 out of 5
Beautiful linen goods for sale
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P
Rating: 4 out of 5
Fast delivery, quality product that perfectly meets the need
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R
Rating: 4 out of 5
received what I ordered
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M
Rating: 4 out of 5
Delivery made within the deadlines and with no additional costs
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C
Rating: 4 out of 5
No special issues, so I have no experience with any problems
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A
Rating: 3 out of 5
The prices indicated on the online store mention 'VAT Included'. However, Swiss VAT and customs fees were charged in addition at customs and had to be paid upon receipt of the package. Otherwise, delivery was made on time despite the customs procedure and quality products.
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R
Rating: 1 out of 5
I recommend, according to the postman the address was not correct the first time.
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Response from SomniShop
Hello Sir,
We regret to note that your experience with SomniShop did not meet your satisfaction.
Your package was returned to us by the Post a few days after your order on August 26, and our follow-ups by email went unanswered from your side.
We hope that your order will reach you at its destination. It should arrive within 3 to 5 working days.
We remain at your disposal,
Best regards,
The SomniShop team
We regret to note that your experience with SomniShop did not meet your satisfaction.
Your package was returned to us by the Post a few days after your order on August 26, and our follow-ups by email went unanswered from your side.
We hope that your order will reach you at its destination. It should arrive within 3 to 5 working days.
We remain at your disposal,
Best regards,
The SomniShop team
D
Rating: 3 out of 5
Cannot track my item on their tracking website with the number provided. List my item as: "not found"
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C
Rating: 4 out of 5
She had the product recommended by my ENT and at a good price lower than others. Received by post quickly.
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R
Rating: 4 out of 5
The ordered item met my expectations. Fast delivery.
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G
Rating: 1 out of 5
Product did not yet arrive. Why??
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Response from SomniShop
Dear customer, we've shipped your order the very next day. Please take into account that we ship from Germany and that a delivery to Australia usually takes up to 10 business days. Your order should arrive this week, if not then please contact our customer service.
Team SomniShop
Team SomniShop
T
Rating: 4 out of 5
Clear and organized and not good money back guarantee.
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P
Rating: 3 out of 5
improve on tracking
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J
Rating: 4 out of 5
Efficient service
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F
Rating: 3 out of 5
The sleep shirt was delivered promptly. But it does not meet expectations. The roll on my back shifts to the side so I still sleep half on my back. Too bad!
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Response from SomniShop
Dear customer, thank you very much for your information. We are sorry that the sleep shirt does not help sufficiently. For good functioning, it is important to have a good fit, the shirt must lie on the skin. You may benefit from a smaller shirt, you can also order this separately from us. For questions, please feel free to contact our customer service.
B
Rating: 4 out of 5
If the instructions were in English it would be good
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R
Rating: 4 out of 5
I got what I ordered
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M
Rating: 3 out of 5
Delivery time is long, could be faster.
Products come from Germany, maybe use another shipping method.
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Products come from Germany, maybe use another shipping method.
G
Rating: 4 out of 5
very good
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J
Rating: 4 out of 5
quick and correct delivery
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D
Rating: 4 out of 5
Slept with it for 2 nights and no more snake around my neck
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C
Rating: 4 out of 5
Just good.
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G
Rating: 4 out of 5
Well arrived a bit long but good
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N
Rating: 3 out of 5
Delivery was fine, prior advice was not. Product also did not work. Help afterwards was good, however, I had already lost my money by then
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R
Rating: 4 out of 5
Order delivered on time and correctly.
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E
Rating: 4 out of 5
Shipped by RECOMMENDED. Very annoying when you're not at home. A NORMAL shipment would be preferable.
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J
Rating: 4 out of 5
Faster delivery than announced, perfect
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R
Rating: 4 out of 5
what can I say, the wife is happy as my snoring has almost stopped.
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S
Rating: 4 out of 5
Product received well, cheaper than on other webshops. Only the delivery time was a bit longer than expected.
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J
Rating: 4 out of 5
Good, but had to wait 10 days for delivery.
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S
Rating: 4 out of 5
Correctly informed and well taken care of
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C
Rating: 4 out of 5
Pillow that improves sleep because the mask stays well positioned and leaks are much less numerous
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S
Rating: 4 out of 5
Good
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J
Rating: 3 out of 5
It turns out that the ordered product comes with another (cleaning) product. This is not clearly stated on the websites. It would be more customer-friendly if that is clearly presented on the site and the customer receives 1 for free when ordering it;-).
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S
Rating: 4 out of 5
Satisfied neat fast delivery. Good product..
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R
Rating: 4 out of 5
First product delivery took a bit long (came from Germany)
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M
Rating: 4 out of 5
I rarely give an 'excellent' rating but this was quite good. I also received guidance about my order via email but I can't understand that so I didn't make use of it. Worth repeating.
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