Customer reviews of SomniShop

Good service. Haven’t been using product long enough to comment.

I still have not received the product ordered over a month ago.

Very pleased to find a straight-forward place to buy a replacement CPAP mask when mine broke. Easily found the exact same mask as from the NHS, and importantly it arrived much sooner than the Sleep Unit achieved, despite a slight snag with international delivery (the printed address was incomplete so it took a few extra days to find me). At about the price of a restaurant dinner for two, I would recommend picking up a spare mask to anyone who relies on their CPAP.

Hurts my upper front teeth, makes my mouth salivate too much

Genuine item.

As your product requires special cleaning medium I think this should be spelt out at time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving product, reading they need specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

Good service ,shame about delivery.

You are not a British shipping company

Purchase was simple but the courier wrote to me in German, not English to inform me of delivery. The SomniShop ladies helpmed me out though by informing me in English.

Item never arruvec

Your product came damaged and i had accident biting my top of the tongue with canine tooth due to it, therefore, not only i wasted £50 but also lost on your product not being refunded.

Patronising customer support when I emailed in as my item was late arriving.

Good pricing - and service is good when one considers its provision to the UK obviously involves a little bit longer

First email that came was in German but was followed by one in English

Philips Respironics mask

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.

Had to wait a long time for my order but when it came it was great. I didn’t realise the shop wasn’t in the Uk.

12345

Excellent product and service

I still have not received this

This item hasn't been delivered as yet. It was sent to my wife's work address but she is home ill with Covid. Parcel Force did send a text but whenever we call they put in a call queuing system for endless minutes until we give up, which I guess is their goal. We apparently need a calling card to arrange re-delivery but Parcel Force did not leave one. They have supposedly taken the item back to their depot which is over 20 miles away, they could easily have left it at our local Post Office, but of course if they did this then they wouldn't be able to charge us £5 for the privilege to request a redelivery, which we are unable to do anyway because we have no card.
Please can you help.......................THIS DELIVERY COMPANY IS APPALLING!!

Good service, item arrived in good time with overseas tracking to follow the purchase.

After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.

Good communication

Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing

Good deli

Their website kept emptying the basket at checkout. Then sent the wrong size. Weren't even willing to pay for return postage. So got a refund and shopped elsewhere.

Website was appalling, lots of errors, had to phone in the end. Product is hugely overpriced for what it is, but as the only supplier I could find I had no choice.

The product was good but the package had been incorrectly addressed which caused me a lot of delivery problems

Good product. Delivery good, maybe a bit pricey

utterly rujbbish made no difference they just make up a device say it will do something but it does not.... yet they get away with it no refund offered

Don’t work for me at all. Will try another device

I have never received my purchase and the retailer was very unhelpful.

very Good

Due to complicated webpage, ordered the wrong size and they will not accept a return nor provide any compensation or offer of goodwill. Waste of money. Would never buy from here again

Not received the item.

Good prompt service. Good range of products.

The product purchased was not fit for purpose.

Good communication
Promt service

The product seems ok although it did not treat the snoring. In the end I made a surgery that helped. I will still use it for bruxism which is my secondary issue. The DHL delivery service was awful. Never had an issue but it took way to long for paid delivery. Two weeks is outrageous.