Customer reviews of SomniShop

8,8 /10

Based on 1 015 published reviews

5 735 72% 4 132 13% 3 41 4% 2 25 2% 1 82 8%

Summary of reviews

The store consistently delivers on speed and reliability, with multiple mentions of fast, on-time delivery and items arriving promptly from various locations. The range of products for sleep and breathing aids is noted as broad and practical, with customers finding easy ordering, clear descriptions, and items that work in real use, such as masks that stay in place and improve breathing. Customer service and support are highlighted as responsive and courteous, with helpful communication, efficient processing, and smooth returns or resolutions when needed. Overall, shoppers appreciate value, competitive pricing, well-packaged items, and reliable fulfillment that supports repeated purchases.

Reviews 1, 3 and 4 stars

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Jon C.

Published on 04/10/2021 à 14h32

Faster delivery, was not expecting product to be Shi from Germany, other suppliers offer faster service for the same product

Amanda H.

Published on 30/07/2021 à 13h45

Handling of my products was terrible, package arrived in an extremely damaged state, I am not impressed at all

Greg R.

Published on 29/07/2021 à 14h35

Easy to use and understand website. Good prices compared to other sites.

Frederik V.

Published on 02/09/2020 à 12h26

good selection of anti-snoring devices

Nazir B.

Published on 30/07/2020 à 17h19

yes. good service, and website, competitive price

C S.

Published on 16/06/2020 à 13h24

Very efficient service.

Tony C.

Published on 08/06/2020 à 13h17

The service was good and the product arrived promptly considering international delivery and pandemic lockdown. I did get quite a lot of delivery info emails in German but they were usually accompanied by an English equivalent!

Jonathan G.

Published on 08/05/2020 à 14h16

Easy to order and quick/efficient delivery

Keith M.

Published on 08/05/2020 à 12h16

Very expensive for what product is , a small piece of plastic !

Donal C.

Published on 05/05/2020 à 13h49

I still haven’t received delivery of my order !! What is happening ? [email protected]

Response from SomniShop

Dear Mr.Collins

We are very sorry that you have not yet received your order. We kindly ask you to contact our customer service at : [email protected] so that we can quickly clarify your request.

Lisa P.

Published on 25/04/2020 à 09h25

Very expensive for such a flimsy mask.

Graeme F.

Published on 24/03/2020 à 10h58

Prompt delivery

Duncan G.

Published on 06/03/2020 à 09h39

I order this on the 26/02/20 and it has yet to arrive. So I would piont to the postal as an area for improvement.

Denroy B.

Published on 21/02/2020 à 11h30

Instructions should be written in English as well.

WILLIAM H.

Published on 21/02/2020 à 09h36

Very good service

Richard S.

Published on 28/01/2020 à 12h42

I have not received the item yet.

Clifford B.

Published on 16/01/2020 à 10h05

Delivery not that fast, but it arrived!

David J.

Published on 21/12/2019 à 20h59

Good price and service on the product.

Davide C.

Published on 26/11/2019 à 07h27

good timing

Stephen P.

Published on 21/11/2019 à 14h26

Very satisfied

Darryl D.

Published on 05/11/2019 à 16h13

Cannot track my item on their tracking website with the number provided. List my item as: "not found"

Gordon M.

Published on 01/11/2019 à 12h28

Product did not yet arrive. Why??

Response from SomniShop

Dear customer, we've shipped your order the very next day. Please take into account that we ship from Germany and that a delivery to Australia usually take up to 10 business days. Your order should arrive this week, if not then please contact our customer service.

Team SomniShop

John T.

Published on 28/10/2019 à 01h07

Efficient service

Bernard D.

Published on 24/10/2019 à 00h35

If the inst rations where in English it would be good

Gwyneth L.

Published on 15/10/2019 à 11h56

very good

Richard H.

Published on 22/09/2019 à 12h32

what can i say, the wife is happy as my snoring has almost stopped.

Steve H.

Published on 06/09/2019 à 17h08

Good

Damian H.

Published on 05/08/2019 à 07h49

I received this survey before I received my product.

David C.

Published on 18/07/2019 à 09h22

I'm used to a dentist moulded snore guard.....o bought this as a temporary replacement. It serves it's purpose for a while. It doesn't allow mouth breathing and seems expensive for what it is.

Response from SomniShop

Dear customer,
Thank you for your feedback. Please know that we also sell snoring mouthpieces that do allow mouth breathing, you can find more info on this page: https://somnishop.net/mouthpiece-comparison/

Should you have any questions feel free to contact us.

Team Somnishop

Melisa D.

Published on 14/05/2019 à 16h12

Mario M.

Published on 14/05/2019 à 14h15

Francoise P.

Published on 08/05/2019 à 09h01

Delivery prompt. However the plastic nose expander does not work at all. Bought 3 different sizes and all 3 fall off immediately. Not fit for the purpose.

Peter H.

Published on 06/05/2019 à 08h23

Norman M.

Published on 02/05/2019 à 02h57

goods arrived as ordered

Carl K.

Published on 29/04/2019 à 23h57

Matthew N.

Published on 14/04/2019 à 19h14

Very good quality products. Shipping was a bit unclear.

Neil M.

Published on 12/04/2019 à 08h16

Satisfied but please quote in sterling in future

Response from SomniShop

Dear customer, thank you for your order and review.
For your next visit, please change the currency to GBP in the upper right corner.

With kind regards,
Somnishop UK

Thomas M.

Published on 02/04/2019 à 19h13

I haven't received my order yet. It is probably coming, so no big deal, really. But because you used Deutsche Post and the United States Postal Service, tracking information has been lacking. They just aren't very good at that.

I actually have high hopes for your actual product. Maybe I'll feel better when it gets here.

Response from SomniShop

Dear Mr. McElroy,

According to our tracking information, your package has arrived in the USA and is currently being processed by the United States Postal Service. Your order should arrive in the next few day, we are sorry if it takes longer then expected.

Jens O.

Published on 02/04/2019 à 10h20

Keith G.

Published on 30/03/2019 à 11h11

Have used product in the past, and its still as good