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B
Rating: 3 out of 5
Good product and fast delivery. Slight decrease in snoring
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
Reviews 1, 3 and 4 stars
Reset filtersK
Rating: 3 out of 5
Thought Somnishop was Dutch. So EU. Package was held up at customs in Germany. Had to be cleared. It just kept taking time. So no more Somnishop for me.
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U
Rating: 4 out of 5
Item ordered on May 6 and received on the 14th which is rather long for a simple mask cushion.
However, I have nothing to say about the quality of the service. The package was well prepared and the item well packaged.
I received emails at each stage of the order and delivery.
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However, I have nothing to say about the quality of the service. The package was well prepared and the item well packaged.
I received emails at each stage of the order and delivery.
A
Rating: 3 out of 5
Nothing to say about the quality products but I have a hard time getting used to these t-shirts
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H
Rating: 1 out of 5
The product moves the teeth..
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M
Rating: 1 out of 5
Does not work
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A
Rating: 1 out of 5
I have a
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R
Rating: 4 out of 5
Good web shop, clear. Fast shipping. Only with questions, by phone or email, after 2 weeks still no response received. I find that a shame, because the web shop looks professional.
Product, Contour CPAP Pillow 2.0 is good. It is true that it is a bit harder but I haven't slept a minute less because of it.
Translated reviews
Product, Contour CPAP Pillow 2.0 is good. It is true that it is a bit harder but I haven't slept a minute less because of it.
P
Rating: 1 out of 5
Customs fees not mentioned in the order. The device is more of a gadget than an orthodontic appliance
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K
Rating: 1 out of 5
I have not seen my order. Still not arrived.
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C
Rating: 4 out of 5
Simple order process and quick delivery
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R
Rating: 4 out of 5
Shipping takes a bit longer than you are used to (a few days instead of next day delivery), otherwise just neat and good.
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J
Rating: 4 out of 5
Fast delivery, easy to use, it reduced my snoring moments and dramatically decreased the volume of my snoring, less of my epic snores, and my mouth is not anymore dry and sore in the morning. More rest and sleep for me.
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P
Rating: 4 out of 5
Very good.
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F
Rating: 4 out of 5
Reliable delivery
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P
Rating: 1 out of 5
I get a code from DHL that is not recognized by DHL. What now?
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T
Rating: 1 out of 5
Poor Customer Service.
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Z
Rating: 1 out of 5
I never received the item.
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H
Rating: 4 out of 5
Not too expensive, but it's a pity it took 4 days to arrive, it was worth the wait
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R
Rating: 3 out of 5
The product is not working as expected, and it can't be returned once it is open from the box. I recommend other buyers to try first in other shops where they can have a free trial first.
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G
Rating: 4 out of 5
Everything delivered as agreed
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D
Rating: 1 out of 5
Item never arrived
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B
Rating: 4 out of 5
Delivered as requested
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J
Rating: 1 out of 5
This product did not work for me
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F
Rating: 4 out of 5
Fast delivery, fits perfectly
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M
Rating: 3 out of 5
I think the item could work for some people but unfortunately did not work for me. It is quite hard to mould. It could probably work for some
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G
Rating: 1 out of 5
Product does not meet the description at all
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C
Rating: 1 out of 5
I've already started a complaint with them directly.
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M
Rating: 3 out of 5
There is a big problem with the size of the T-shirts. Usually, I wear XL, or even XXL. I finally took M, having had to return the order each time. For now, I am not convinced of the effectiveness of the system, as I often wake up in the morning on my back with the roll slipped to the side.
I think it's too early to give an opinion, but I am bombarded with emails. I need to record my sleep to see if the apneas have disappeared. So it's too early to give a definitive opinion on the effectiveness.
Translated reviews
I think it's too early to give an opinion, but I am bombarded with emails. I need to record my sleep to see if the apneas have disappeared. So it's too early to give a definitive opinion on the effectiveness.
B
Rating: 3 out of 5
Hello,
When I placed my order, I realized that I had chosen the wrong size. I ordered a size L when I wanted a size M. I immediately emailed customer service giving the order number as advised on the site. I never received a response and I received a size L. Too bad. It's a very good product to my taste but the order tracking and response to customer requests is very average.
Translated reviews
When I placed my order, I realized that I had chosen the wrong size. I ordered a size L when I wanted a size M. I immediately emailed customer service giving the order number as advised on the site. I never received a response and I received a size L. Too bad. It's a very good product to my taste but the order tracking and response to customer requests is very average.
Response from SomniShop
Hello,
Thank you for your comment. Unfortunately, we never received your message. Could you tell us what email address you sent your email to? I would like to investigate why we did not receive your message.
Your SomniShop team
Thank you for your comment. Unfortunately, we never received your message. Could you tell us what email address you sent your email to? I would like to investigate why we did not receive your message.
Your SomniShop team
B
Rating: 1 out of 5
Shipment never arrived.
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J
Rating: 1 out of 5
DO NOT USE THIS COMPANY. E-commerce websites should be transparent in disclosing the origin of goods and any potential customs duties. This website does not easily show such information and with local domains (.co.uk) and local customer service numbers it deceitfully portrays a UK based company which is not the case. I was stung for import duties and VAT on top of the high price already paid, disgusting service, spread the word and be warned to use other suppliers of CPAP equipment.
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J
Rating: 3 out of 5
the product has changed compared to previous years: the sizes seem to be shorter and no longer stay in the nostrils
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H
Rating: 1 out of 5
I have a wider jaw and therefore there is about 7 mm of excess material on both sides on the inside. This makes the brace so uncomfortable that I can't get used to it. I am looking for a fully customized brace.
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M
Rating: 4 out of 5
everything went well.
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R
Rating: 3 out of 5
My order references 09k104380A - 94H3H8J. Following my request to exchange two M T-shirts (way too big) from 20/2/24, I did not understand the meaning of your response, and therefore, I did not follow up.
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C
Rating: 3 out of 5
Not clear the product was coming from outside UK. I paid 50% in charges to receive in the UK
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A
Rating: 1 out of 5
Delivered promptly but after following instructions to mould correctly device would not stay in place. With my mouth closed almost impossible to breathe unless you can breathe through your nose all the time. When I opened my mouth to breathe the device would fall out. I have found a much better mandible available for a fraction of the price.
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P
Rating: 4 out of 5
Easy to use, slightly uncomfortable though seems to improve air flow
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V
Rating: 1 out of 5
I still haven't received the package, called and emailed you and got no response. Very disappointed due to the importance of this.
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