SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
The prices indicated on the online store mention 'VAT Included'. However, Swiss VAT and customs fees were charged in addition at customs and had to be paid upon receipt of the package. Otherwise, delivery was made on time despite the customs procedure and quality products.
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Regis R.
Rating: 1 out of 5
I recommend, according to the postman the address was not correct the first time.
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Response from SomniShop
Hello Sir,
We regret to note that your experience with SomniShop did not meet your satisfaction.
Your package was returned to us by the Post a few days after your order on August 26, and our follow-ups by email went unanswered from your side.
We hope that your order will reach you at its destination. It should arrive within 3 to 5 working days.
We remain at your disposal,
Best regards,
The SomniShop team
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Martin B.
Rating: 5 out of 5
no problems
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Robert P.
Rating: 5 out of 5
My question regarding the status of a delivery was answered almost immediately; the additional information was relevant and correct.
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Darryl D.
Rating: 3 out of 5
Cannot track my item on their tracking website with the number provided. List my item as: "not found"
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R G.
Rating: 5 out of 5
Fast delivery as promised!!!
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A V.
Rating: 5 out of 5
Fast, clear and organized
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Gordon M.
Rating: 1 out of 5
Product did not yet arrive. Why??
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Response from SomniShop
Dear customer, we've shipped your order the very next day. Please take into account that we ship from Germany and that a delivery to Australia usually takes up to 10 business days. Your order should arrive this week, if not then please contact our customer service.
Team SomniShop
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Eric G.
Rating: 5 out of 5
impeccable price, fast shipping: that's what I asked for
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Tonnie P.
Rating: 5 out of 5
I was kept informed from A to Z
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Wina M.
Rating: 5 out of 5
Everything delivered quickly and well
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Martin V.
Rating: 5 out of 5
Fast delivery and good quality
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Pritam D.
Rating: 3 out of 5
improve on tracking
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Frank K.
Rating: 3 out of 5
The sleep shirt was delivered promptly. But it does not meet expectations. The roll on my back shifts to the side so I still sleep half on my back. Too bad!
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Response from SomniShop
Dear customer, thank you very much for your information. We are sorry that the sleep shirt does not help sufficiently. For good functioning, it is important to have a good fit, the shirt must lie on the skin. You may benefit from a smaller shirt, you can also order this separately from us. For questions, please feel free to contact our customer service.
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Paul N.
Rating: 5 out of 5
good pricing and speedy delivery
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Michaël
Rating: 3 out of 5
Delivery time is long, could be faster.
Products come from Germany, maybe use another shipping method.
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Eric V.
Rating: 5 out of 5
Shipping was fine
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Harold K.
Rating: 5 out of 5
Had good communications when my package was delayed during the shipment.
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Sue Y.
Rating: 5 out of 5
Very happy with the retail experience.
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Cathy H.
Rating: 5 out of 5
Goods arrived late. Somnishop were open to further action. The product is excellent and I was able to breathe freely when using the device.
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Natasha D.
Rating: 3 out of 5
Delivery was fine, prior advice was not. Product also did not work. Help afterwards was good, however, I had already lost my money by then
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Gaby M.
Rating: 5 out of 5
Very satisfied. Fast at home
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JoËLle M.
Rating: 5 out of 5
Product available nowhere else and essential when using the CPAP mask
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Yvonne
Rating: 5 out of 5
Unfortunately, the somnipax guard was not an option for me due to the size of the snoring brace. Because I chose the option with a 30-day return policy, I could return it without any problems and had my money back faster than expected, after a few days. The return amount is minus the amount you paid for the extra package. All in all, it cost me 15 euros + the return shipping costs, but it's always better than losing the entire purchase amount. It was worth trying and that's why I appreciate Somnishop excellently.
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Ann-Marie H.
Rating: 5 out of 5
I ordered a mask from Somnishop it came to Ireland quicker than stated. Also an interesting information booklet enclosed all about sleep apnea. There was also a free sample of XyliMelts enclosed. Will be shopping there again.
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Jo M.
Rating: 5 out of 5
I ordered Clipair nasal dilators. They arrived within a few days and have worked extremely well. My snoring is dramatically reduced and when it does occur is much quieter. These are very soft and I didn’t think they would do anything but have been very impressed.
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Ike R.
Rating: 5 out of 5
Item was delivered at home on the specified day via post NL and was in good condition, instructions were clear.
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Philippe K.
Rating: 5 out of 5
Product well packaged and delivered very quickly.
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Puk
Rating: 5 out of 5
Fast delivery and if you have questions, you also get an immediate response back. In short, nice online store and I will definitely return!
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Hans V.
Rating: 5 out of 5
Good and fast
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David W.
Rating: 5 out of 5
Good product and fast and reliable service. Would strongly recommend this company for all sleep problem equipment.
David Williams, Ireland
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Karin S.
Rating: 5 out of 5
Solid material and quick delivery
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Denis V.
Rating: 5 out of 5
The product is in accordance with my order. Fast delivery.
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Jerrel D.
Rating: 3 out of 5
It turns out that the ordered product comes with another (cleaning) product. This is not clearly stated on the websites. It would be more customer-friendly if that is clearly presented on the site and the customer receives 1 for free when ordering it;-).
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Sylvie V.
Rating: 5 out of 5
Good product. Received quickly. To recommend.
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Jean Y.
Rating: 5 out of 5
perfect
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William W.
Rating: 5 out of 5
Prompt and accurate.
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Bart V.
Rating: 5 out of 5
Fast and correct delivery.
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Patrick V.
Rating: 5 out of 5
Fine delivery
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Dolf T.
Rating: 5 out of 5
The information I received was excellent and professional. My order was also sent on time and received by me. The instructions were clear enough to get started.
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