Customer reviews of SomniShop

Not good, bulking, uncomfortable

I was most disappointed. I recently had a sleep study and this showed that I snored more when I was on my back, hence purchasing the back pack. I tried it for 2 nights and my snore score jumped to 29 and 30 in the snore lab whereas it had been down at 10 to 15. I would therefore wish to return it.

My product has still not arrived.

Returned item unopened and requested full refund only to be told because adhesive label that stuck to the mask packaging meant the goods were damaged and I would not be refunded.
JOKE of a company

This device vibrate too strong and too fast. It happened that my husband was waken up over 10 times a night which was a disturbing. The price is not match with it’s performance.

The mask was no good and it cannot be returned an expensive waste of money.

Awful customer service!

Initial purchase was good! But even though it’s called Somnishop UK, the products come from Germany. So after they have been dispatched, once they are in the UK they are subject to import duty & tax! So to receive the products I have to pay another £45 on top of my order! It was never mentioned at the time of ordering or anywhere on the website that products would be affected by additional duty costs! Buyers be very aware when ordering!

I had to buy this as they refused to sell me a replacement part for the one I owned. The stud broke when trying to a different stay. A simple plastic tray that holds the soft plastic in place and probably costs 1 Euro to manufacture. Very poor customer after sales service.

This site is very misleading. I ordered from Somnishop uk as it appeared to be a UK business. Next thing I knew I had a letter from Royal Mail saying I had customs charges to pay which was £73.47. Turned out It was from Germany. I'm disgusted as there were other sites I could have ordered from that were in the UK. If you are from the UK be aware before you order.

Order still not received despite confirmation on 5th December 2022 that order was complete and had been shipped. I Emailed on 10th December with query as tracking was not working on link provided . Confirmed by vendor that delivery was imminent with new tracking link, this has been showing for over a week that purchase is in Ireland/ no sign of delivery date 😡

I never received my item and still haven’t received my refund.

Ordered wrong size but terms & conditions state unable to return if bag seal broken. Not sure how you're supposed to find out it's the wrong size without taking it out of the package though. Poorly described on website.

The received product is not usable. Customer service does not respond to any inquiry.

Product was sub standard.

Not worth the price.. Could have got cheaper if i looked around...

It was not clear that the shipping was going to take place from the Uk or from the EU, since the website indicated both as available. Only after paying the order it was clear that shipping took place from the EU by DHL, to the UK delivery address. The cost for just a handful of sleep apnoea air filters was exorbitant. Ordinary post would have been sufficient. Or give a choice . Please be guided.
Thank you. Luigi Cassar Manghi

Returned a faulty product and the replacement sent also does not work as the supplied instructions say it should.

Sadly I only realised that I could not return the product under the 30 day refund guarantee after it had been opened . I was very upset to find that I had trusted £ 169.95 to this and have lost that money. For people like me who have probably spent a small fortune looking for an aid to their snoring problem and are willing to take the risk to try new products it is very upsetting .

Order didn't arrive first time ....had to chase back up and when did arrive had no actual machine in it merely the face mask

I still have not received the product ordered over a month ago.

Hurts my upper front teeth, makes my mouth salivate too much

Item never arruvec

Your product came damaged and i had accident biting my top of the tongue with canine tooth due to it, therefore, not only i wasted £50 but also lost on your product not being refunded.

I still have not received this

This item hasn't been delivered as yet. It was sent to my wife's work address but she is home ill with Covid. Parcel Force did send a text but whenever we call they put in a call queuing system for endless minutes until we give up, which I guess is their goal. We apparently need a calling card to arrange re-delivery but Parcel Force did not leave one. They have supposedly taken the item back to their depot which is over 20 miles away, they could easily have left it at our local Post Office, but of course if they did this then they wouldn't be able to charge us £5 for the privilege to request a redelivery, which we are unable to do anyway because we have no card.
Please can you help.......................THIS DELIVERY COMPANY IS APPALLING!!

Their website kept emptying the basket at checkout. Then sent the wrong size. Weren't even willing to pay for return postage. So got a refund and shopped elsewhere.

utterly rujbbish made no difference they just make up a device say it will do something but it does not.... yet they get away with it no refund offered

Don’t work for me at all. Will try another device

I have never received my purchase and the retailer was very unhelpful.

Due to complicated webpage, ordered the wrong size and they will not accept a return nor provide any compensation or offer of goodwill. Waste of money. Would never buy from here again

Not received the item.

The product purchased was not fit for purpose.

I still haven’t received delivery of my order !! What is happening ? [email protected]

I order this on the 26/02/20 and it has yet to arrive. So I would piont to the postal as an area for improvement.

I have not received the item yet.

Product did not yet arrive. Why??