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D
Rating: 1 out of 5
Just been charged over £100 in customs charges.
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 020 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
1 star review
Reset filtersD
Rating: 1 out of 5
Product not received!
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W
Rating: 1 out of 5
Order placed on 28 Feb 2025. But the product - cleaning tablets do not ship yet (18 Mar 2025). Have committed to ship last week but no response as of today. No proactive update.
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N
Rating: 1 out of 5
Product conforms to my order but I will not order again because the amount of plastic for the packaging is huge. Hence the poor rating. We won't get by with methods like that. I can provide you with a photo and you will see that it is nonsense. They sent me 3 small nasal dilators in 3 different full plastic packages. I do not understand this stubbornness to use such rubbish. I would order again if the packaging methods change. Too bad because the product is great.
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S
Rating: 1 out of 5
Package never received. And I have not been refunded.
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J
Rating: 1 out of 5
I was recommended this product after doing a sleep test but turns out to be a terrible product. Followed the instructions to set mould to my mouth and it didn’t work therefore the mouth guard becomes completely useless.
I ordered from the UK directly from their website and had to pay additional taxes for the delivery therefore even more disappointed.
Instructions are extremely difficult to read, not sure how someone not used to watching YouTube videos would know what to do.
I would be very careful when ordering this.
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I ordered from the UK directly from their website and had to pay additional taxes for the delivery therefore even more disappointed.
Instructions are extremely difficult to read, not sure how someone not used to watching YouTube videos would know what to do.
I would be very careful when ordering this.
C
Rating: 1 out of 5
Try to turn in bed with
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R
Rating: 1 out of 5
Order placed on 05/01 and not yet received on 31/01
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C
Rating: 1 out of 5
The anti-rolling t-shirt on the back is ineffective. I still end up on my back and continue to snore
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I
Rating: 1 out of 5
Website looked to be English, but did not advise shipping was from Germany and would incur customs charges. Contacted company who just pointed at FAQs and blamed Brexit. No hint of apology. Was landed with a £40 customs and handling charge. Please beware - their prices are cheap, but not all that it seems!
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N
Rating: 1 out of 5
I still haven't received my sausage t-shirt. The amount has been charged and my t-shirt was said to be delivered by GLS. But no, still nothing 3 weeks later. Should I give up on it?
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A
Rating: 1 out of 5
I didn’t receive my order
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M
Rating: 1 out of 5
Hello
At this time I still haven't received my order from 19/12/2024 can you imagine my satisfaction? Moreover, no information on the tracking of my DHL order more flashy than effective. Very negative evaluation. I hope for a very soon delivery.
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At this time I still haven't received my order from 19/12/2024 can you imagine my satisfaction? Moreover, no information on the tracking of my DHL order more flashy than effective. Very negative evaluation. I hope for a very soon delivery.
V
Rating: 1 out of 5
The guard was somehow difficult to mould, they don't say if not hot enough, will not mould on your teeth. If too hot, it burns your tongue and gums. After several tries, it moulded better. But this does not relieve from snoring at all, test and confirmed by my partner, with video recording.
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G
Rating: 1 out of 5
still nothing received
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J
Rating: 1 out of 5
I have not received my last order !!!!!
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M
Rating: 1 out of 5
Product not delivered. Little help from customer service. Very poor for a medical product.
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A
Rating: 1 out of 5
I have never received my order until today, the email follow-ups have no response, the service does not speak French, it's a shame I lost more than 75€
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M
Rating: 1 out of 5
I have never received my products or a refund
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R
Rating: 1 out of 5
The Somnipack, T shirt with inflatable support is not suitable from an Osteopathic point of view. If you are asleep and roll on to the pack the pack is not supportive enough and should be longer. Support needs to be the length of the spine otherwise the muscles are not relaxed when asleep, and will cause headaches and back pain. This has been my experience. On a good point the quality of the material used for the T shirt is very good.
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R
Rating: 1 out of 5
The product does not work
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D
Rating: 1 out of 5
Product impossible to wear
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G
Rating: 1 out of 5
Product not received, no problem-solving ability from customer service.
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V
Rating: 1 out of 5
Anti-snore pillow bought, €95...doesn't work, returned with return form within 30 days. Still haven't received money back after 3 weeks. No responses to 2 emails.
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T
Rating: 1 out of 5
Ordering an item for 137.- and then having to pay the postman an amount of 30.70 as customs fees should be clearly mentioned on the site! One does not suspect while on the site that it is not in Switzerland.
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H
Rating: 1 out of 5
The product does not work. Neither mouthpieces fit, and so snoring continues. The company would not give money back, even though the product does not work. Disappointed.
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L
Rating: 1 out of 5
Package never received, marked delivered but never received...
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G
Rating: 1 out of 5
Anti-snore brace ordered, paid, but never received. Nr 070167190J
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R
Rating: 1 out of 5
Indicated size inappropriate, ineffective product.
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D
Rating: 1 out of 5
Ordered almost a month ago, still haven't received anything
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J
Rating: 1 out of 5
I still haven't received my order
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R
Rating: 1 out of 5
The UK import tax was not paid, so I had to pay over £40.00 to get the goods released to me. Can I have reimbursement for this cost?
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E
Rating: 1 out of 5
Wasted my money and time!!!
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C
Rating: 1 out of 5
The quality of the pillow being quite mediocre and its price, quite high, I think I can say that I am quite disappointed
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V
Rating: 1 out of 5
Impossible to find the contact details or the means to return an item that does not fit
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I
Rating: 1 out of 5
Cannot share my experience because I still haven't received it
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H
Rating: 1 out of 5
The product moves the teeth..
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M
Rating: 1 out of 5
Does not work
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A
Rating: 1 out of 5
I have a
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P
Rating: 1 out of 5
Customs fees not mentioned in the order. The device is more of a gadget than an orthodontic appliance
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