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K
Rating: 1 out of 5
I have not seen my order. Still not arrived.
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Customer reviews of SomniShop
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 3 018 published reviews
Summary of reviews
SomniShop delivers a range of items with fast and reliable shipping, often arriving on time and well packaged, and provides clear, useful product information and user manuals, sometimes including helpful video content. Customers highlight convenient ordering, a wide range of parts for masks, and good service that supports quick processing and efficient communication. Several reviews mention accurate product delivery and dependable quality, with items conforming to descriptions and practical, portable designs for use at home or on the go. Positive experiences also emphasize value, affordable pricing, and the effectiveness of products for their intended needs.
1 star review
Reset filtersP
Rating: 1 out of 5
I get a code from DHL that is not recognized by DHL. What now?
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T
Rating: 1 out of 5
Poor Customer Service.
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Z
Rating: 1 out of 5
I never received the item.
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D
Rating: 1 out of 5
Item never arrived
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J
Rating: 1 out of 5
This product did not work for me
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G
Rating: 1 out of 5
Product does not meet the description at all
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C
Rating: 1 out of 5
I've already started a complaint with them directly.
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B
Rating: 1 out of 5
Shipment never arrived.
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J
Rating: 1 out of 5
DO NOT USE THIS COMPANY. E-commerce websites should be transparent in disclosing the origin of goods and any potential customs duties. This website does not easily show such information and with local domains (.co.uk) and local customer service numbers it deceitfully portrays a UK based company which is not the case. I was stung for import duties and VAT on top of the high price already paid, disgusting service, spread the word and be warned to use other suppliers of CPAP equipment.
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H
Rating: 1 out of 5
I have a wider jaw and therefore there is about 7 mm of excess material on both sides on the inside. This makes the brace so uncomfortable that I can't get used to it. I am looking for a fully customized brace.
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A
Rating: 1 out of 5
Delivered promptly but after following instructions to mould correctly device would not stay in place. With my mouth closed almost impossible to breathe unless you can breathe through your nose all the time. When I opened my mouth to breathe the device would fall out. I have found a much better mandible available for a fraction of the price.
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V
Rating: 1 out of 5
I still haven't received the package, called and emailed you and got no response. Very disappointed due to the importance of this.
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T
Rating: 1 out of 5
Nothing wrong with the product, but really uncomfortable in the mouth. Reluctant to use it
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P
Rating: 1 out of 5
I haven't received anything!!! I ordered a hose holder that I need for my c-pap device to be able to breathe at night. I'm really upset that I haven't received anything. You could see that the package was delivered in Brabant, but I don't live there at all. I live in Utrecht. So what now, how will you solve this??? Please respond to my question. Regards, Paula Naumann
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C
Rating: 1 out of 5
I have not received my order, it has been over a month, it's theft and my money
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S
Rating: 1 out of 5
Product wasn’t good
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C
Rating: 1 out of 5
Avoid. Very poor management of a complaint.
The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,
Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.
However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.
Thank you for your understanding.
Best regards
SomniShop-Team
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The mask was supplied the correct size, the harness was supplied too small. I provided photographs and a resized harness was not offered. When I asked how I might avoid ordering the wrong size harness in the future I received the following answer:
Hello,
Unfortunately we can not answer this question for you. You may have had the standard size, as this is the most common one.
However we don't know that. So if you want to order another size, it would be at your own buyers risk in this case.
Thank you for your understanding.
Best regards
SomniShop-Team
F
Rating: 1 out of 5
I have been waiting for my package for fifteen days. Still nothing received. I find this lamentable
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C
Rating: 1 out of 5
Impossible to sleep with the cushion in my back. Since then I have had tension problems that I didn't have before. My cardiologist told me to stop using it. I am sorry, I will talk to my general practitioner. Best regards
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R
Rating: 1 out of 5
Product has not been delivered.
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H
Rating: 1 out of 5
I still haven't received my order, I've been waiting for 2 weeks…
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A
Rating: 1 out of 5
Still nothing received...... while the package tracking states it was deposited in the mailbox. 177 euros lost......
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J
Rating: 1 out of 5
I did not receive my order. Yet the GLS delivery person says they delivered it while I was at home that day.
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A
Rating: 1 out of 5
I wanted to exchange a t-shirt because it was too big. But customer service claimed there was a stain on the returned t-shirt to avoid refunding anything.
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M
Rating: 1 out of 5
The goods were not described correctly a key piece of information missing, had they been properly described I would not have bought them as they would not fit, you are not accepting this, furthermore, despite your paperwork offering a UK phone number, it only went to a fax machine, you blanked my request for a UK tel no that 'worked', therefore I have raised a complaint with HSBC
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F
Rating: 1 out of 5
Strange, haven't received anything yet but still had to give a review
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G
Rating: 1 out of 5
I have still not received the product.
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B
Rating: 1 out of 5
No communication, no delivery.
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K
Rating: 1 out of 5
I haven’t received my order
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T
Rating: 1 out of 5
I am waiting since August 1st on my order. They refuse to give a refund while the package was lost at DHL. Don't buy here.
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J
Rating: 1 out of 5
Order placed 25th September, not received yet.
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G
Rating: 1 out of 5
Received twice and not good, and paid twice, 1st time E 69.99 in Sint Oederode, 2nd time E 93.95 in Hedorf with problems returning. For me a company zero. zero
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S
Rating: 1 out of 5
The somniguard hurts my mouth and does not fit in well. I have not managed to sleep in it yet because it is too uncomfortable
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J
Rating: 1 out of 5
Too bad I never received my package.......
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A
Rating: 1 out of 5
I was very disappointed because size L does not correspond at all to the dimensions indicated on the site
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C
Rating: 1 out of 5
I bought the product on a UK page, now it is in a warehouse that I don't know where it is and it has not arrived and they tell me that I have to pay customs fees.
terribly bad service.
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terribly bad service.
M
Rating: 1 out of 5
Product defective due to leakage at the connection bracket. This caused a loud whistling sound. Size of the mask does not match what is stated on the website. Reported but have not received a response yet. Product returned, also no response received. Shameful.
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D
Rating: 1 out of 5
Not good, bulking, uncomfortable
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R
Rating: 1 out of 5
I was most disappointed. I recently had a sleep study and this showed that I snored more when I was on my back, hence purchasing the back pack. I tried it for 2 nights and my snore score jumped to 29 and 30 in the snore lab whereas it had been down at 10 to 15. I would therefore wish to return it.
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