Customer reviews of SomniShop

These loose there strength far to quickly I've had several but the work just wished they lasted longer

Not the most comfortable but I was dropping my O2 sats overnight according to my watch and since using it that's stopped. Feel more refreshed so worth it I suppose

The device is too big for my mouth and I am a full grown adult man. The adjustment is poor and it is uncomfortable and doesn’t stop my snoring. I have had better results from much cheaper devices.

Considering the cost, the delivery time is terrible. Ignore the 3-5 working days, instead assume 3 weeks. The responses from support suggest they know this. So, you pay a premium for delivery, but receive the slowest possible.

Great service

Excellent product to a long time to arrive.

Driver polite helpful and friendly. The order was very well received and correct I would recommend the delivery service.

There was a significant import duty to pay that wasn't mentioned at the time of purchase. While this is obviously not paid to Somnishop they must be aware that as they were importing from the EU there would be a duty payable by the customer. It would be useful to know that in advance.

good product

Even though the shop is called somnishop uk it is actually in Germany so delivery is delayed and you will have to add customs fees to the price quoted. So whilst I got what I ordered eventually it was way more expensive and slower than expected

Evidently good quality, but I can’t begin to imagine how you justify such a high price!

Took 17 days to receive product ( at one point DHL returned it to Somni shop - no explanation given and I had to chase!) other than communication and delivery service was good.

I‘m happy.

Fast delivery. the MAD device bands were too small. I'm told to contact the manufacturer.

Mask came in good time. Mask does not work for me. It leaks when sleeping on your side very disappointed.

I didnt realise i was buying a product from outside of the UK. Maybe I shouldve looked a little deeper as the delivery price was expensive. However, as the prices are in pounds sterling, and the site has a uk email address, i didnt realise. I think it should be made clearer on the home page.
I bought a trial package in addition to the product and have experienced very good, prompt customer service. A refund has been actioned immediately and I look forward to receiving it.

Prompt delivery , no fuss

The shopping experience, from the UK, is poor. Customer service unhelpful, long delivery times. Unexpected taxes. Good product though.

Product and price really good but tracking is terrible. Had to contact supplier to be told it was in customs waiting to clear and any further charge would have to be paid, still checked daily with no further information and it just arrived. Maybe a tweak in the shipping info

Quality product but it didnt work for me, I took a gamble after using cheaper products for years. Unfortunatly because the product didnt allow me to breath through my mouth I couldnt use it. I asked SomniShop for a replacement prodcut but was told I would have to buy a alternative again, I was offered a very small discount but not enough to get me to spend another £100 + pounds so have had to reorder a cheaper alterntive from a different company that I know works. Real shame as the quality of the product was good and I would have been a loyal customer to Somnishop for years if they had been a bit more accomodating with providing a replacement or giving me a meaninful discount. These products are not cheap so it has been a costly experience on a product i could not use.

very long delevery time

Better price than in the UK, however I wasn't expecting customs charges of £58 on top of my order.

takes some getting used to. but good

Simple order process and quick delivery

Fast delivery, easy to use, it reduced my snoring moments and dramatically decreased the volume of my snoring, less of my epic snores, and my mouth is not anymore dry and sore in the morning. More rest and sleep for me.

Very good.

The product is not working as expected, and it can't be returned once or is open from box. I recommend others buyers to try first on another shops where they can have a free trial first.

I think the item could work for some people but unfortunately did not work for me. It is quite hard to mould. It could probably work for some

Outrageous prices for poorly fitting products which don’t work. Profiteering at its worst.

Not clear the product was coming from outside uk. I paid 50% in charges to receive in the UK

Easy to use, slightly uncomfortable though seems to improve air flow

The product was well packaged and instructions are very detailed. I have started using the mouth guard for 2 days now and so far snoring seems to be reduced. To be confirmed.

took a week to receive a card saying customs had not been paid had to send it back or i would of been paying double price the website is SomniShop uk you don't expect customs charge not to be paid from a company advertising in the uk

Whilst to AP2 is working and decreasing my scoring the fit is not tight on the bottom tray despite numerous attemps to mould it via the instructions. During sleeping mybteeth can slip out of the bottom tray causing snoring.

Good service

Brother has really expensive MAD device gave this a go not snoring now

Slow delivery, service from Somnishop good.

Only tried one setting lower than 6 so need to try a liwer setting again and hope for better results

Very disappointed

Delivery was quick. Unfortunately I cannot use the guard as it causes to much pain in my jaw and my teeth.