The store consistently delivers on speed and reliability, with multiple mentions of fast, on-time delivery and items arriving promptly from various locations. The range of products for sleep and breathing aids is noted as broad and practical, with customers finding easy ordering, clear descriptions, and items that work in real use, such as masks that stay in place and improve breathing. Customer service and support are highlighted as responsive and courteous, with helpful communication, efficient processing, and smooth returns or resolutions when needed. Overall, shoppers appreciate value, competitive pricing, well-packaged items, and reliable fulfillment that supports repeated purchases.
The top mouthpiece was easy to mould correctly - it did take two attempts but now fits nice and snug and doesn't slip at all. However the bottom mould is a lot more difficult to get right. As I have a small mouth having to insert the bottom mould will the top one in places has caused problems, I experienced rubbing at the side of my mouth and scratched the corner of my mouth when inserting. Also experienced a problem fitting the connectors - they kept popping off so had to fit the "non adjusting ones". Will preserver and will try to mould the bottom set again.
Delivery was excellent and only took a few days.
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Rohit S.
Rating: 4 out of 5
Product is good however the delivery of the product is not very good. I had to wait for 7 working days to receive the product. they should have a warehouse in the UK instead of sending the product from Germany
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Angela M.
Rating: 2 out of 5
The device is too large for my mouth, it makes me gag and can’t keep it in for more than 30 minutes. It also creates a lot of saliva.
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Stefan L.
Rating: 2 out of 5
Moulding of the appliance didn't work very well. The mouth pieces just slip out of hold too easily. Otherwise, the Tomed Somnoguard Ap2 has been effective and improved my snoring.
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Nick B.
Rating: 4 out of 5
Clear website with a good range of products
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Sarah C.
Rating: 4 out of 5
Tried to contact the shop after my purchase but not getting replies.
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Dean T.
Rating: 3 out of 5
Not a good device, had to go back to my older mouth guard.
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Paul H.
Rating: 2 out of 5
From Germany so not “uk” and price excessive when product seen. (Which also have not had any beneficial effect).
D
David S.
Rating: 4 out of 5
Bought a Somnipax guard S. Works fantastic when Tensioning band is new. Very expensive to buy additional Tensioning Bands, and you have to buy 10 packs even though you are only using 1 or 2 of them. Then you have to throw away remaining.
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Paul
Rating: 4 out of 5
My order came through quick.
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Simon M.
Rating: 4 out of 5
So , this appears to work well for me !
More deep sleep . Les snoring snd less apnea. Hurts my teeth tho .
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Louise R.
Rating: 4 out of 5
The device is ok. Having a deviated septum means the central part of the device is quite painful but my breathing seems better than without. I will try to get used to it for a little longer.
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Bryan W.
Rating: 4 out of 5
The order was dispatched quite quickly, but no notification was given of expected delivery date.
M
Murat O.
Rating: 4 out of 5
Great services but instructions can be English too
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John K.
Rating: 4 out of 5
The item took a while to arrive.
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Toby G.
Rating: 4 out of 5
Good product, but seems relatively expensive for what it is
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karenina D.
Rating: 4 out of 5
Snoring mouth guard
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Anthony B.
Rating: 3 out of 5
Caveat emptor.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.
N
Nick H.
Rating: 3 out of 5
Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.
F
Faolain O.
Rating: 2 out of 5
Delivery took 9 business days
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Julian M.
Rating: 2 out of 5
The mouth peice only has a marginal affect on my snoring - the only subtle change was the tone of my snoring. I would appreciate any further advise you can give. Julian Mason.
M
Mark S.
Rating: 4 out of 5
Please be aware this is an EU based shop, despite the .uk domain. If you order over the threshold then duties/VAT will be payable. This could be made clearer.
I was erroneously charged under even though my order was under the limit but Somnishop took care of that so points to them.
Actual goods were perfect, great price and rapidly delivered, well packed.
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Thomas C.
Rating: 4 out of 5
Good product
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Sean L.
Rating: 4 out of 5
The service was excellent and delivery prompt. I would like to be able to purchase the short flexible pipe nearest the face mask on its own as it has a short life. The face mask will last three times as long . The short pipe is not listed as being available on its own unfortunately. Regards Sean
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Lynn P.
Rating: 4 out of 5
It’s working 👏
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Toby S.
Rating: 4 out of 5
Product was delivered in good condition, though a little later than promised. Instructions were written in translated German, which made them a little difficult to understand.
D
David B.
Rating: 4 out of 5
Useful piece of kit....
I
Ian W.
Rating: 3 out of 5
Great service
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Nathalie F.
Rating: 3 out of 5
No effect on my husband’s snoring
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Harri L.
Rating: 3 out of 5
You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.
C
Claudio P.
Rating: 3 out of 5
It took 4 weeks for me to receive my package
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venkat S.
Rating: 4 out of 5
No problems,
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Lynne H.
Rating: 4 out of 5
You were the only supplier of the goods I bought but the postage charges were very high. I would hope these could be reviewed for such small, inexpensive products. However I am grateful to have been able to make the purchase and have been delighted with the product.
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kathryn S.
Rating: 4 out of 5
Good service. Haven’t been using product long enough to comment.
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Stephanie R.
Rating: 4 out of 5
Very pleased to find a straight-forward place to buy a replacement CPAP mask when mine broke. Easily found the exact same mask as from the NHS, and importantly it arrived much sooner than the Sleep Unit achieved, despite a slight snag with international delivery (the printed address was incomplete so it took a few extra days to find me). At about the price of a restaurant dinner for two, I would recommend picking up a spare mask to anyone who relies on their CPAP.
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Jonathan P.
Rating: 4 out of 5
Genuine item.
A
Andrew J.
Rating: 3 out of 5
As your product requires special cleaning medium I think this should be spelt out at time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving product, reading they need specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50
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Greg R.
Rating: 4 out of 5
Good service ,shame about delivery.
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Carle C.
Rating: 3 out of 5
You are not a British shipping company
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Lex T.
Rating: 4 out of 5
Purchase was simple but the courier wrote to me in German, not English to inform me of delivery. The SomniShop ladies helpmed me out though by informing me in English.
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