Customer reviews of SomniShop

Cannot give a review - have not received anything yet
Good follow-up on the issue - product delivered after a month

The order arrived in good order after almost a week. This was due to GLS having problems with delivery in the Netherlands. SomniShop NL could not do anything about this. But when I emailed them about it, it was never answered. That's why I can only give three stars.

Everything delivered quickly and well.

Hey, it would be better to deliver the products first and then ask if I'm satisfied…

Only tried one setting lower than 6 so need to try a liwer setting again and hope for better results

Very disappointed

My order never arrived. Either DHL did not receive the order, or DHL lost it. When I called at the end of the delivery period (Wednesday), I was told I would receive news after contacting DHL. On Friday morning, when I called because I had not heard anything, the person told me they would send me a new package as soon as possible. On Friday at 2 PM, they sent me an email to inform me that they would send my package on Monday and offered me 10% off my next order. I requested a refund which I received in a very short time. So there is a service, which could be more responsive, but which does its job, hence my average rating.

Despite

Delivery was quick. Unfortunately I cannot use the guard as it causes to much pain in my jaw and my teeth.

I have shopped here once and it was fine.

I don't know if your humidifier cleaning product that turns the water blue-green, but it happens after one or two nights of heating the water, what do you think !!!!!!!!!!!!!!!!! (explanation ?????????)

Yes post.nl bad

The top mouthpiece was easy to mould correctly - it did take two attempts but now fits nice and snug and doesn't slip at all. However the bottom mould is a lot more difficult to get right. As I have a small mouth having to insert the bottom mould will the top one in places has caused problems, I experienced rubbing at the side of my mouth and scratched the corner of my mouth when inserting. Also experienced a problem fitting the connectors - they kept popping off so had to fit the "non adjusting ones". Will preserver and will try to mould the bottom set again.
Delivery was excellent and only took a few days.

Product is good however the delivery of the product is not very good. I had to wait for 7 working days to receive the product. they should have a warehouse in the UK instead of sending the product from Germany

Package received quickly.
First nights difficult, you have to get used to it!

Speed of processing, clear site.

Waiting time longer than competitors

The device is too large for my mouth, it makes me gag and can’t keep it in for more than 30 minutes. It also creates a lot of saliva.

While I have always been satisfied with somnishop, I am today disappointed. The announced deadline was not respected at all: in fact, 7 working days.. which means I can no longer retrieve what I ordered since I am no longer on site.

Good product, delivered correctly

Moulding of the appliance didn't work very well. The mouth pieces just slip out of hold too easily. Otherwise, the Tomed Somnoguard Ap2 has been effective and improved my snoring.

Super fast received

Great webshop. Shipping took a few days.

Clear website with a good range of products

Tried to contact the shop after my purchase but not getting replies.

I left the Oniris orthosis because its bushing system hurt my mouth. I had used it for years, but when I had enough of discomfort in my mouth, I looked for another system and tried the strips, and after several attempts, I opted for the most comfortable orthosis: the Somnipax Guard-S orthosis. The complaint one can make, aside from the fact that everything can improve, is that the strips (like the bushings) stretch quite quickly, and once you find the one that fits, it is not possible to buy only the strips of the right size. Moreover, in my case, the size that suits me is 8, the smallest, available only in double packs. So I have to buy packs of 8 strips for about 11€ to throw away 7 per pack. It's a bit annoying and not at all ecological or economical. The ideal would be packs of the right size. For all these reasons, I rate it 4* and not 5. Too bad, but certainly much more profitable for the company.

The sleeping position has become very uncomfortable and causes me severe back pain. It’s a false solution.

The 3 bottles were not well packed. Despite the stickers on the outside of the box, care was not taken during transport. Two of the three bottle caps were damaged and therefore unusable. Fortunately, no liquid leaked.

Not a good device, had to go back to my older mouth guard.

Website clear, good information, payment goes smoothly. Product as desired. Delivery does take a bit longer, as my product had to come from abroad.

Super quality organic cotton, very soft! Very ingenious product! The only problem is that I should have ordered the smallest size because the roll shifts to the side during the night! As soon as I can, I will reorder the size xs! Thank you!

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Delivered on time. For use, a bit of hindsight is necessary

The work as it should

From Germany so not 'uk' and price excessive when product seen. (Which also have not had any beneficial effect).

Bought a Somnipax guard S. Works fantastic when Tensioning band is new. Very expensive to buy additional Tensioning Bands, and you have to buy 10 packs even though you are only using 1 or 2 of them. Then you have to throw away remaining.

My order came through quick.

after more than 2 weeks my order has not yet arrived and one cannot say when it will

Price in line with the quality of the product