Customer reviews of SomniShop

There was a significant import duty to pay that wasn't mentioned at the time of purchase. While this is obviously not paid to Somnishop they must be aware that as they were importing from the EU there would be a duty payable by the customer. It would be useful to know that in advance.

Took 17 days to receive product ( at one point DHL returned it to Somni shop - no explanation given and I had to chase!) other than communication and delivery service was good.

The shopping experience, from the UK, is poor. Customer service unhelpful, long delivery times. Unexpected taxes. Good product though.

very long delevery time

The product is not working as expected, and it can't be returned once or is open from box. I recommend others buyers to try first on another shops where they can have a free trial first.

I think the item could work for some people but unfortunately did not work for me. It is quite hard to mould. It could probably work for some

Not clear the product was coming from outside uk. I paid 50% in charges to receive in the UK

Whilst to AP2 is working and decreasing my scoring the fit is not tight on the bottom tray despite numerous attemps to mould it via the instructions. During sleeping mybteeth can slip out of the bottom tray causing snoring.

Only tried one setting lower than 6 so need to try a liwer setting again and hope for better results

Very disappointed

Not a good device, had to go back to my older mouth guard.

Caveat emptor.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.

Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.

Great service

No effect on my husband’s snoring

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

It took 4 weeks for me to receive my package

As your product requires special cleaning medium I think this should be spelt out at time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving product, reading they need specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

You are not a British shipping company

Patronising customer support when I emailed in as my item was late arriving.

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.

After following the slightly confusing instructions regarding moulding the product it seemed to work well. However a few nights in and I seem to have learned to open my mouth wider in my sleep to compensate which is letting air in and the snoring is returning albeit at a lower level. Disappointing there is no money back guarantee.

Little communication on delivery process. Received notifications about delivery in German only. Video instructions for assembly and use were confusing

Website was appalling, lots of errors, had to phone in the end. Product is hugely overpriced for what it is, but as the only supplier I could find I had no choice.

Faster delivery, was not expecting product to be Shi from Germany, other suppliers offer faster service for the same product

Handling of my products was terrible, package arrived in an extremely damaged state, I am not impressed at all

Very expensive for what product is , a small piece of plastic !

Very expensive for such a flimsy mask.

Cannot track my item on their tracking website with the number provided. List my item as: "not found"

I'm used to a dentist moulded snore guard.....o bought this as a temporary replacement. It serves it's purpose for a while. It doesn't allow mouth breathing and seems expensive for what it is.

I haven't received my order yet. It is probably coming, so no big deal, really. But because you used Deutsche Post and the United States Postal Service, tracking information has been lacking. They just aren't very good at that.

I actually have high hopes for your actual product. Maybe I'll feel better when it gets here.

The order and confirmation took place on 03.04.2018. The goods were only delivered on 10.04.2018. I think too late, because it was said that the shipment takes place 1 day after order.

The package was delivered to me by the post office. I had to pay Fr. 20:35 for customs clearance and VAT. I think this should be noted.

The goods and delivery all super - no worries. I just had a problem completing my order in the online store. I have therefore deducted a star.

Pillow not suitable for the purpose because it is too wide and yet possible to lie on your back. That should prevent the pillow. Return costs should be for the account of the customer

Again and again problems with the delivery. Once long waits about 1 week until the delivery. In the following order after 8 days before delivery requested, would be coming. (This delivery has only arrived today. It was a 2nd delivery (this time with tracking) and see, after another 3 days the delivery was there.

ordinary