Customer reviews of SomniShop

Hello,
When I placed my order, I realized that I had chosen the wrong size. I ordered a size L when I wanted a size M. I immediately emailed customer service giving the order number as advised on the site. I never received a response and I received a size L. Too bad. It's a very good product to my taste but the order tracking and response to customer requests is very average.

the product has changed compared to previous years: the sizes seem to be shorter and no longer stay in the nostrils

My order references 09k104380A - 94H3H8J. Following my request to exchange two M T-shirts (way too big) from 20/2/24, I did not understand the meaning of your response, and therefore, I did not follow up.

Not clear the product was coming from outside UK. I paid 50% in charges to receive in the UK

Whilst to AP2 is working and decreasing my scoring the fit is not tight on the bottom tray despite numerous attemps to mould it via the instructions. During sleeping my teeth can slip out of the bottom tray causing snoring.

Delivery was not done by DHL but by PostNL

Mask is comfortable but the air does not flow well through the openings,
therefore I cannot breathe calmly.
Maybe it's just a matter of getting used to and trying again.

The order was sent quickly but I still sometimes arrive on the back. The t-shirt deforms and I end up with the

Cannot give a review - have not received anything yet
Good follow-up on the issue - product delivered after a month

The order arrived in good order after almost a week. This was due to GLS having problems with delivery in the Netherlands. SomniShop NL could not do anything about this. But when I emailed them about it, it was never answered. That's why I can only give three stars.

Hey, it would be better to deliver the products first and then ask if I'm satisfied…

Only tried one setting lower than 6 so need to try a liwer setting again and hope for better results

Very disappointed

My order never arrived. Either DHL did not receive the order, or DHL lost it. When I called at the end of the delivery period (Wednesday), I was told I would receive news after contacting DHL. On Friday morning, when I called because I had not heard anything, the person told me they would send me a new package as soon as possible. On Friday at 2 PM, they sent me an email to inform me that they would send my package on Monday and offered me 10% off my next order. I requested a refund which I received in a very short time. So there is a service, which could be more responsive, but which does its job, hence my average rating.

I don't know if your humidifier cleaning product that turns the water blue-green, but it happens after one or two nights of heating the water, what do you think !!!!!!!!!!!!!!!!! (explanation ?????????)

Yes post.nl bad

Waiting time longer than competitors

While I have always been satisfied with somnishop, I am today disappointed. The announced deadline was not respected at all: in fact, 7 working days.. which means I can no longer retrieve what I ordered since I am no longer on site.

Not a good device, had to go back to my older mouth guard.

For me, the product is not effective, it does not stay fixed on the back and therefore does not do its job.

irritating product for the nasal septum when used for more than 2-3 nights in a row

The shop forces you to buy the strip plates with all sizes while out of the 8, 7 end up in recycling.
There should be plates by size (after the tests of the first use)
We know the strip needed and it needs to be changed quite often as the strips stretch and become too long…

Sizing of T-shirts much larger per size than usual for size M. Had to return this (€12.00 for return shipping) and now ordered size S with shipping costs again.

Buyer beware.
The company was efficient at taking card details and charging me.
Their initial web page insisted on a clickthrough acceptance of terms and conditions that included tracking of non order related data, with an assertion that these permissions could be withdrawn 'at any time'. This is not the case, I have been unable to use the web site to register my desire to have this data removed.
I received an email related to the shipping of the items in German, from a 3rd party with no pointer to any help with translation. It turned out to be a perfunctory message saying the parcel was handed off for delivery.
An email asking for information about the parcel and some surprising charges, including VAT on VAT, remains unanswered.
At the time of writing I still haven't received the items. I'm not expecting to lose them, it's just been about a month.
All told a lacklustre and expensive experience.

Firstly the product works. It does stop you snoring and the SomnoGuard SPX is the most comfortable on offer. It's my 4th one (as they do not last long, hence minus a star). The delivery though was terrible. Package got lost as DHL used a third party, no help from SomniShop, so another minus for indifferent service.

The first order never arrived and turned out to have been returned. I received a discount code for reordering, but it didn't work. The second order arrived on time and the products were of good quality.

Shipping costs are way too expensive!

The package must have been repackaged by the post office, the box being damaged.
The order was not affected

Item does not meet my expectations, size S is too big for me despite my build

Sizes do not match

Great service

No effect on my husband’s snoring

You use way too big packages compared to the size of the product. In addition, there is too much plastic used in the packaging.

It took 4 weeks for me to receive my package

Good product, price with cleaning kit included

Reasonable price! Fast shipping! Perfect!

As your product requires special cleaning medium I think this should be spelled out at the time of purchase of snore-guard that regular denture cleaners are unsuitable. This will avoid customers receiving the product, reading they need a specific cleaning agent and having to order again, with associated wasted postage charges of around £7.50

You are not a British shipping company

Patronizing customer support when I emailed in as my item was late arriving.

They have a good choice of product but it takes a while to arrive from Germany. My entire package was over the delivery cost threshold for the UK so I had to pay an extra £30 to receive my goods. This would not have been the case if my order had been split by them, I would prefer to pay delivery twice instead of a large customs fee! I've had issues with my products and each time I've emailed for help there has been no acknowledgement or response to my messages. So not great customer service really.