Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Return request sent by email that has remained unanswered
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
J
Jorge T.
Rating: 1 out of 5
following a purchase from 14/04/2026
Breakage box
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
F
FRANCOIS I.
Rating: 1 out of 5
following a purchase from 13/04/2026
1 Twisted precision screwdriver And a SIM card ejector is missing from a kit
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
T
Thibaut V.
Rating: 1 out of 5
following a purchase from 31/03/2026
''Compatible'' photo sensor that doesn't work, and is not even the same as the original sensor physically, the camera doesn't recognize it. I've taken apart my phone three times for nothing, I will never order from this site again!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Guillaume V.
Rating: 2 out of 5
following a purchase from 26/03/2026
Order error, (my fault! part for iphone SE and not, iphone 12?), I am left with this on my hands ... Did not find return procedure!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
O
Olivier C.
Rating: 1 out of 5
following a purchase from 21/03/2026
24-hour delivery to the relay point not guaranteed (72h). Wrong component received.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
SOPHIE P.
Rating: 1 out of 5
following a purchase from 18/03/2026
I don't know where my order is or if it has been prepared or shipped or shipped to the wrong place. In short, I still don't have what I bought.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Abdel B.
Rating: 2 out of 5
following a purchase from 11/03/2026
Products conforming to the order, original battery and works very well after installation. However, I am disappointed with the delivery. I paid for express delivery the next day (it was urgent) and I received the order more than a week later!!!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Guylaine L.
Rating: 1 out of 5
following a purchase from 07/03/2026
I bought a battery for my phone that doesn't work at all because it won't charge my phone, so I am very disappointed. How can I get a refund, please? Thank you.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Albin S.
Rating: 1 out of 5
following a purchase from 13/02/2026
Package ordered with next day delivery, I never received the item. Very disappointed...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Sandrine F.
Rating: 1 out of 5
following a purchase from 07/02/2026
There was a missing piece in the package.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Christine G.
Rating: 3 out of 5
following a purchase from 18/01/2026
I am not sure about the "original" version of the battery. Too bad
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Antonio T.
Rating: 2 out of 5
following a purchase from 26/01/2026
The received product did not match the ordered product, but by modifying it I was able to use it. Fortunately
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Denis G.
Rating: 3 out of 5
following a purchase from 27/12/2025
the delivery was delayed, but I received the right piece so everything is fine
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Gillles G.
Rating: 2 out of 5
following a purchase from 15/12/2025
Since yesterday I have been trying to reach customer service because I made a mistake in my purchase and I would like to exchange it. But I have no response either by phone or by chat
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Response from SOSAV
Hello,
We have responded to each of your emails.
The order has been refunded.
Best regards, Pierre.
G
Gabriel C.
Rating: 1 out of 5
following a purchase from 06/12/2025
Non-compliant item received with the order.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
Florian D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Defective part, no response from customer service
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Tom B.
Rating: 1 out of 5
following a purchase from 12/11/2025
glass with incorrect dimensions, I would like a refund
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Morgan P.
Rating: 2 out of 5
following a purchase from 01/11/2025
Received quickly and well packaged. Unfortunately, the part differs from the original part (camera lens) as the original optics are bluish on the inside which makes them opaque, whereas the optics from SOSAV are more transparent, making the camera more visible. Having only changed one lens, this is quite striking.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Mickael D.
Rating: 1 out of 5
following a purchase from 31/10/2025
Hello, I am not happy because I ordered a charging connector for my Samsung but it was not specified to pay attention to the origin of the phone, so now I have replaced the part but I can no longer receive the French network... so I will have to change it again..
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
MICHEL T.
Rating: 3 out of 5
following a purchase from 28/10/2025
It's a shame that Colissimo is 4 days late
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
benjamin L.
Rating: 3 out of 5
following a purchase from 02/08/2025
Hello, the battery just failed. That's not much usage time...
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C
Christophe C.
Rating: 1 out of 5
following a purchase from 26/10/2025
Product error. I received a small heating pad (for tablet) while I ordered the model for smartphone
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
jimmy R.
Rating: 2 out of 5
following a purchase from 18/10/2025
Order a power cable for iPhone 14, this one doesn't work? I ordered another one on Amazon to be sure and the one from Amazon works.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Julien E.
Rating: 1 out of 5
following a purchase from 20/10/2025
Screwdriver that broke after 4 screws.... And for the order, I had to harass customer service to finally get a shipment.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
JEAN-YVES B.
Rating: 2 out of 5
following a purchase from 13/10/2025
Kit number 1 with the picks is not enough to open the tablet. You need to inform users that the tool I had to order additionally is required...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
BERTRAND J.
Rating: 1 out of 5
following a purchase from 05/10/2025
The mediators provided in the kit are not sufficient for opening the Samsung SM-T580 tablet. SOSAV charges extra for the metal spatula even though it appears in their demonstration video and should therefore be provided for free.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
florent R.
Rating: 3 out of 5
following a purchase from 01/10/2025
Screen impeccable, but the battery adhesive / phone closure joint was missing
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J
Justine M.
Rating: 1 out of 5
following a purchase from 27/09/2025
I bought an iPhone 6s battery. The battery does not charge beyond 29%, the phone discharges in a few seconds and turns off by itself even when plugged in. I will request either a replacement or a refund. To be continued... grrrr!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
gérard L.
Rating: 3 out of 5
following a purchase from 24/09/2025
I couldn't fix my phone despite 2 installations. However, I got answers to my questions from the website
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F
FABIEN M.
Rating: 1 out of 5
following a purchase from 05/09/2025
Order error I received a rear glass for an S23fe instead of a battery for an S10e.
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J
Jean-Marc B.
Rating: 2 out of 5
following a purchase from 23/08/2025
If the order and transport of the original IPHONE battery went very well, the battery is not recognized by the phone and its IOS as an original APPLE battery.
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J
Jordan B.
Rating: 1 out of 5
following a purchase from 01/09/2025
The spudger broke on the first use, when removing ear cushions (a task I had already performed without any problem with another spudger that I had to return)
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J
Jules J.
Rating: 2 out of 5
following a purchase from 30/08/2025
Purchase of a screen + back cover compatible with my phone. Fast shipping but "compatible" product of mediocre quality, cage seal that does not stick and lens of the phone's camera the same.
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S
SYLVIANE M.
Rating: 1 out of 5
following a purchase from 27/08/2025
Delivered a battery without its fixings and without the sealing gasket is not very commercial.
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R
Romain K.
Rating: 1 out of 5
following a purchase from 21/08/2025
my order did not arrive complete, and despite my two attempts to contact by email and through the form, no one has gotten back to me, nor offered a delivery of the missing parts
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K
Kevin L.
Rating: 1 out of 5
following a purchase from 25/08/2025
I do not recommend it, the battery does not even last 3 hours of use
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Response from SOSAV
Hello Kevin,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to provide quality products and would be happy to help you resolve this issue. Please do not hesitate to contact our customer service for appropriate support.
Best regards,
The SOSAV team
W
william M.
Rating: 1 out of 5
following a purchase from 20/08/2025
-
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Response from SOSAV
Hello William,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your situation so that we can provide you with a solution.
Best regards,
The SOSAV team
D
David M.
Rating: 1 out of 5
following a purchase from 17/08/2025
Package not received
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Response from SOSAV
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The SOSAV team
M
Michaëla B.
Rating: 2 out of 5
following a purchase from 13/08/2025
If there is a refund or exchange, I will put more... to be seen
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Response from SOSAV
Hello Michaëla,
Thank you for your feedback. We understand your concern regarding the refund or exchange. We are at your disposal to assist you and find a satisfactory solution. Do not hesitate to contact us.
Best regards,
The SOSAV team.
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