Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2, 3 and 4 stars

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A
André A.
Rating: 4 out of 5
following a purchase from 02/07/2026
Material replaced successfully
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Julien P.
Rating: 4 out of 5
following a purchase from 01/06/2026
A bit expensive for spare parts, but otherwise the videos are very clear and the result is as expected.
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Labrousse T.
Rating: 1 out of 5
following a purchase from 23/04/2026
Return request sent by email that has remained unanswered
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
J
Jorge T.
Rating: 1 out of 5
following a purchase from 14/04/2026
Breakage box
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
F
FRANCOIS I.
Rating: 1 out of 5
following a purchase from 13/04/2026
1 Twisted precision screwdriver And a SIM card ejector is missing from a kit
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
P
Patrick C.
Rating: 4 out of 5
following a purchase from 13/04/2026
Nickel
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jean marie F.
Rating: 4 out of 5
following a purchase from 03/04/2026
delivery in accordance with the order, no particular problems, device reassembled and functioning again
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Thibaut V.
Rating: 1 out of 5
following a purchase from 31/03/2026
''Compatible'' photo sensor that doesn't work, and is not even the same as the original sensor physically, the camera doesn't recognize it. I've taken apart my phone three times for nothing, I will never order from this site again!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Guillaume V.
Rating: 2 out of 5
following a purchase from 26/03/2026
Order error, (my fault! part for iphone SE and not, iphone 12?), I am left with this on my hands ... Did not find return procedure!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
O
Olivier C.
Rating: 1 out of 5
following a purchase from 21/03/2026
24-hour delivery to the relay point not guaranteed (72h). Wrong component received.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
SOPHIE P.
Rating: 1 out of 5
following a purchase from 18/03/2026
I don't know where my order is or if it has been prepared or shipped or shipped to the wrong place. In short, I still don't have what I bought.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
L
Lucien L.
Rating: 4 out of 5
following a purchase from 15/03/2026
Perfect
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Abdel B.
Rating: 2 out of 5
following a purchase from 11/03/2026
Products conforming to the order, original battery and works very well after installation. However, I am disappointed with the delivery. I paid for express delivery the next day (it was urgent) and I received the order more than a week later!!!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Jean R.
Rating: 4 out of 5
following a purchase from 09/03/2026
Fast delivery and matching the ordered product
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Guylaine L.
Rating: 1 out of 5
following a purchase from 07/03/2026
I bought a battery for my phone that doesn't work at all because it won't charge my phone, so I am very disappointed. How can I get a refund, please? Thank you.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Christian R.
Rating: 4 out of 5
following a purchase from 04/03/2026
Delivery time a bit long
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Etienne C.
Rating: 4 out of 5
following a purchase from 22/02/2026
The parts allowed me to repair my mobile phone, helped by the tutorial.
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Albin S.
Rating: 1 out of 5
following a purchase from 13/02/2026
Package ordered with next day delivery, I never received the item. Very disappointed...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Sandrine F.
Rating: 1 out of 5
following a purchase from 07/02/2026
There was a missing piece in the package.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Q
Quentin B.
Rating: 4 out of 5
following a purchase from 31/01/2026
So far it has been a week since I installed my new screen on my iPhone thanks to the installation guide and the product provided by sosav everything works very well and the screen is like new thank you
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C
Christine G.
Rating: 3 out of 5
following a purchase from 18/01/2026
I am not sure about the "original" version of the battery. Too bad
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Antonio T.
Rating: 2 out of 5
following a purchase from 26/01/2026
The received product did not match the ordered product, but by modifying it I was able to use it. Fortunately
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Denis G.
Rating: 3 out of 5
following a purchase from 27/12/2025
the delivery was delayed, but I received the right piece so everything is fine
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tony M.
Rating: 4 out of 5
following a purchase from 01/01/2026
Order in accordance with the request.
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Jean Claude F.
Rating: 4 out of 5
following a purchase from 29/12/2025
Used to the site Good value for money Site to recommend
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Gillles G.
Rating: 2 out of 5
following a purchase from 15/12/2025
Since yesterday I have been trying to reach customer service because I made a mistake in my purchase and I would like to exchange it. But I have no response either by phone or by chat
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Response from SOSAV
Hello,
We have responded to each of your emails.
The order has been refunded.
Best regards, Pierre.
G
Gabriel C.
Rating: 1 out of 5
following a purchase from 06/12/2025
Non-compliant item received with the order.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
Florian D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Defective part, no response from customer service
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
Fabrice P.
Rating: 4 out of 5
following a purchase from 24/11/2025
Very good product, acceptable delivery despite a routing error of the tracking letter from French Post. It may be time to start thinking about changing delivery methods.
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Tom B.
Rating: 1 out of 5
following a purchase from 12/11/2025
glass with incorrect dimensions, I would like a refund
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
H
Hedi B.
Rating: 4 out of 5
following a purchase from 03/11/2025
Ras
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Morgan P.
Rating: 2 out of 5
following a purchase from 01/11/2025
Received quickly and well packaged. Unfortunately, the part differs from the original part (camera lens) as the original optics are bluish on the inside which makes them opaque, whereas the optics from SOSAV are more transparent, making the camera more visible. Having only changed one lens, this is quite striking.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Simon S.
Rating: 4 out of 5
following a purchase from 01/11/2025
Products conform and functional. But the electronic part was poorly packaged and was no longer in its bubble wrap.
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Mickael D.
Rating: 1 out of 5
following a purchase from 31/10/2025
Hello, I am not happy because I ordered a charging connector for my Samsung but it was not specified to pay attention to the origin of the phone, so now I have replaced the part but I can no longer receive the French network... so I will have to change it again..
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
MICHEL T.
Rating: 3 out of 5
following a purchase from 28/10/2025
It's a shame that Colissimo is 4 days late
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
benjamin L.
Rating: 3 out of 5
following a purchase from 02/08/2025
Hello, the battery just failed. That's not much usage time...
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C
Christophe C.
Rating: 1 out of 5
following a purchase from 26/10/2025
Product error. I received a small heating pad (for tablet) while I ordered the model for smartphone
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
jimmy R.
Rating: 2 out of 5
following a purchase from 18/10/2025
Order a power cable for iPhone 14, this one doesn't work? I ordered another one on Amazon to be sure and the one from Amazon works.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Julien E.
Rating: 1 out of 5
following a purchase from 20/10/2025
Screwdriver that broke after 4 screws.... And for the order, I had to harass customer service to finally get a shipment.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
JEAN-YVES B.
Rating: 2 out of 5
following a purchase from 13/10/2025
Kit number 1 with the picks is not enough to open the tablet. You need to inform users that the tool I had to order additionally is required...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
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