Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2, 3 and 4 stars

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M
Marion B.
Rating: 4 out of 5
following a purchase from 26/11/2022
Thank you
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Catherine M.
Rating: 4 out of 5
following a purchase from 26/11/2022
Very good
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Guy V.
Rating: 4 out of 5
following a purchase from 24/11/2022
Before a screw on the order, I want to say that I especially appreciated the tutorial that allowed me to get started and... succeed. Thank you. For the ordered material, it's all good; good description in the catalog, conformity of the delivery to the order, short and respected deadline. It's just to avoid hurting the Stade Toulousain that I don't give 5 stars to a maritime.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 24/11/2022
Nothing to say
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Stéphane P.
Rating: 4 out of 5
following a purchase from 23/11/2022
Good quality parts, not too complex to change with the tutorials on the site. Too bad there were no stickers for the battery.
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Moustapha C.
Rating: 4 out of 5
following a purchase from 23/11/2022
Serious and fast, I highly recommend ☺️☺️☺️
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Aurélien D.
Rating: 4 out of 5
following a purchase from 22/11/2022
But why send a useless, unsolicited gift that will end up in the trash? It is totally contrary to the field you are positioned on: you advocate repair, for me that means saving resources, and there PAN you send a Chinese gadget that will in some cases be thrown away ...
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GREGORY P.
Rating: 2 out of 5
following a purchase from 21/11/2022
OLED screen quality very average, in any case not the same color, fluidity as the original Apple, and especially for my iphone XS, not the same screen, at the level of brightness sensor, earphone, lack of plastic support that I had to recover from my old, but the new screen is not the same, so the phone is not very well fitted, poor waterproof. Beyond that, it takes patience, and the new screen works but disappointed with the promised quality and the standard exchange
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Response from SOSAV
Salve,
Dopo aver controllato, non vedo nessuna mail o chiamata al riguardo. Senza questo dato non possiamo sapere se avete un problema con un pezzo. Vi invito quindi a fare una richiesta sul sito web per avviare la procedura di scambio.
Cordiali saluti Etienne.
F
Frédéric H.
Rating: 3 out of 5
following a purchase from 19/11/2022
Kit sold, my received only the battery without the double face....
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Jean B.
Rating: 4 out of 5
following a purchase from 16/11/2022
Perfect from order to delivery. To be recommended!
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isabelle C.
Rating: 4 out of 5
following a purchase from 15/11/2022
quick order receipt
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Quentin D.
Rating: 2 out of 5
following a purchase from 11/11/2022
Article received quickly, but the iPhone reacts very badly to it: restart in loop and there is no charge of the battery in spite of the fact that the charger is recognized by the phone
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Response from SOSAV
Salve,
In questo caso vi invito a contattarci tramite il sito web per capire perché e come. I prodotti sono garantiti, quindi non esitate.
Cordiali saluti Etienne.
M
Marc Z.
Rating: 4 out of 5
following a purchase from 13/11/2022
Delivery impeccable, I remove however a star because the description of the article was not complete (the battery is not provided with the double face of origin like the others) it was necessary to improvise
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Karl D.
Rating: 3 out of 5
following a purchase from 08/11/2022
Disappointed because when peeling the film from the support one of the 2 protections remained stuck on the support so at the installation I did not understand why only one film of protection was present. Catastrophic result....because I tried in vain to remove a film that was not present. ...
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Response from SOSAV
Salve,
Vi invito a fare la richiesta di scambio direttamente sul sito web. È possibile effettuare una nuova spedizione.
Grazie.
Grazie.
T
Thomas M.
Rating: 3 out of 5
following a purchase from 07/11/2022
The delivery was made on time, product meets my expectations. Only downside, I thought that the seal would be provided with the screen but no.. Result obliged to make a new order and to pay shipping costs in addition ... Too bad.
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Cyril H.
Rating: 4 out of 5
following a purchase from 06/11/2022
Too bad the charging module isn't just right. I had to trim the PCB a bit to make it fit properly with the Samsung Galaxy A10 ergos.
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Philippe F.
Rating: 3 out of 5
following a purchase from 03/11/2022
Quick reception but the repair kit is not complete because you have to buy the isesamo without which you break the screen (try to remove it by another way). Moreover it takes more than half an hour and the various screwdrivers do not correspond to the tutorials on the site (colors). Also not as easy to remove the old battery (the stickers crack before the complete removal) and a little dangerous operation too. In short, after having ordered the isesamo and a new screen, the operation is still successful but I will not risk it again. And I don't think I'll ever buy an iPhone again either but that's another subject.
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Jean-Robert F.
Rating: 3 out of 5
following a purchase from 02/11/2022
Screen received unofficial. I am informed that the mobile phone is too old. Ok but update the proposed products to avoid misunderstandings. Refund of half the purchase price + small gift received as a commercial gesture.
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Gaelle D.
Rating: 2 out of 5
following a purchase from 01/11/2022
Very disappointed, already made orders but this one catastrophic, suction cup in the tool kit that does not stick, and seal for phone that remained stuck and could not be used for waterproofing the phone!
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Response from SOSAV
Salve,
La ventosa è stata sostituita dal servizio di assistenza. Per il sigillo non ci avete informato. Vi invito a fare una richiesta di assistenza sul sito in modo da poter fare ciò che è necessario. Siamo facilmente raggiungibili.
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Nabil E.
Rating: 4 out of 5
following a purchase from 02/11/2022
The package is a mess, lack of information and details especially when ordering parts for different iPhones. Sincerely.
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Matthieu S.
Rating: 2 out of 5
following a purchase from 23/10/2022
The video says we must have an adhesive, which I forgot and then recommended before I realized that the adhesive is included on the original shell...quite a bit of time and money wasted...
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pascal C.
Rating: 4 out of 5
following a purchase from 23/10/2022
Order received and compliant . Thank you for the tuto that allowed me to exchange the vibrator of my J5 2016
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cyril C.
Rating: 4 out of 5
following a purchase from 19/10/2022
Very good
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Hibert X.
Rating: 4 out of 5
following a purchase from 18/10/2022
Your site is very good and clear for the search. Of a product or part of a model. Just one thing for the tracking we just shipped the package but where it is located you did not specify during the journey and when it is in the box I did not receive a message
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Vialard M.
Rating: 4 out of 5
following a purchase from 14/10/2022
Everything was good except for the repair of the suction cup Ventoux is not so a little complicated to remove the screen otherwise everything was perfect I recommend
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Marcel C.
Rating: 4 out of 5
following a purchase from 16/10/2022
Products available and less expensive than on Amazon Demonstration video accurate and very useful
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Dylan D.
Rating: 4 out of 5
following a purchase from 10/10/2022
I am very pleased with my first order from SOSAV. It went very well and I recommend it to you.
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Michael M.
Rating: 4 out of 5
following a purchase from 08/10/2022
Well
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Francoise D.
Rating: 4 out of 5
following a purchase from 08/10/2022
satisfied
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David A.
Rating: 4 out of 5
following a purchase from 05/10/2022
Compliant, fast ... correct price
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FREDERIC L.
Rating: 4 out of 5
following a purchase from 06/10/2022
Very good
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Lefranc M.
Rating: 4 out of 5
following a purchase from 03/10/2022
Delivery and order in conformity
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THUC LONG D.
Rating: 4 out of 5
following a purchase from 03/10/2022
Apart from the packaging of the article to review otherwise everything is perfect
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 02/10/2022
Package received quickly. The tutorial is well done for changing an iPhone battery. I put 4 stars because I have the impression that the battery although new does not hold the load as much as the original one at the beginning. But this may be due to the phone.
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Cedric K.
Rating: 3 out of 5
following a purchase from 01/10/2022
Good material
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Anthony P.
Rating: 4 out of 5
following a purchase from 02/10/2022
Perfect functional player.
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lilian N.
Rating: 1 out of 5
following a purchase from 30/09/2022
I took the express delivery for 12€ and I received my package 4 days later...
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Response from SOSAV
Salve,
L'ordine è stato effettuato il venerdì pomeriggio dopo le 14.00.
Di conseguenza, l'ordine è partito come concordato lunedì 03 ottobre. È stato quindi consegnato il 04 ottobre come previsto. Le scadenze sono pienamente rispettate. Vi prego di accettare le mie scuse.
Cordiali saluti, Etienne.
K
Kevin L.
Rating: 2 out of 5
following a purchase from 26/09/2022
iphone 8 charging connector received but impossible to connect to the motherboard: on the motherboard side the port seems ok so it's the connector that is faulty. No open ticket because I will be told that I'm the one who damaged it although I didn't force it... (and I've installed them before without any problem): I think that the connector is of poor quality. (I ordered from another supplier and RAS no problem to make the connection).
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Response from SOSAV
Salve,
Ho cercato di trovare una soluzione al mio problema, ma non avreste dovuto esitare perché gli articoli sono in garanzia.
Vi invito a fare la richiesta di sapone online per avviare la procedura di scambio.
Grazie mille.
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 24/09/2022
The speaker quality is poor and in addition loss of Face ID
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Response from SOSAV
Salve,
In effetti, il cambio di HP comporta la perdita dell'id del volto, come indicato sul sito. È bloccato direttamente da Apple.
Se il suono è difettoso, questo è garantito, in questo caso vi invito a fare la richiesta di sav sul sito.
Mi dispiace.
G
Gérard G.
Rating: 4 out of 5
following a purchase from 24/09/2022
First experience since the new team took over the site. Order received on time and in compliance, correct packaging. Installation ok with the guide
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