Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2, 3 and 4 stars

Reset filters
C
Chevrier A.
Rating: 4 out of 5
following a purchase from 16/12/2021
Very satisfied with my purchase.
Translated reviews
D
David F.
Rating: 4 out of 5
following a purchase from 28/11/2021
Good product, but with the remark battery is not original. Sosav is not responsible for this, but IOS 13.
Translated reviews
F
frederic M.
Rating: 4 out of 5
following a purchase from 16/12/2021
Fast delivery and functional part
Translated reviews
M
Michel R.
Rating: 4 out of 5
following a purchase from 10/12/2021
Impeccable
Translated reviews
R
Rémi P.
Rating: 4 out of 5
following a purchase from 04/12/2021
CLEAR
Translated reviews
M
monique B.
Rating: 4 out of 5
following a purchase from 10/12/2021
Very satisfied
Translated reviews
C
CEDRIC L.
Rating: 4 out of 5
following a purchase from 06/12/2021
choice, stock, pleasant reception on site and on the phone. After-sales service present
Translated reviews
A
ANDRE R.
Rating: 4 out of 5
following a purchase from 09/12/2021
Great...
Translated reviews
D
Damien B.
Rating: 3 out of 5
following a purchase from 08/12/2021
Usually very satisfied with the material, this protective glass is a little small for an iPhone 11 pro .
Translated reviews
L
Luke S.
Rating: 3 out of 5
following a purchase from 18/11/2021
It is important to check that the product is in stock because the announced delay of 7 to 15 days is rather 1 to 2 months (or even longer). There is a part missing in my order. I ask for a refund but nobody answers my emails. Otherwise for the parts received, it remains consistent.
Translated reviews
A
Antoine H.
Rating: 4 out of 5
following a purchase from 03/12/2021
I think this site is serious despite expectations of restocking order, however it is a shame that we can not have a physical person on the phone
Translated reviews
P
Philippe S.
Rating: 4 out of 5
following a purchase from 24/11/2021
Incomplete order, waiting for credit note or part
Translated reviews
J
Jean-Pierre S.
Rating: 3 out of 5
following a purchase from 04/12/2021
The product and the delivery are completely in conformity. The only downside to this transaction: the delivery costs announced were not respected. I had to pay an additional postage when I received the package. These costs have been multiplied by three.
Translated reviews
D
David K.
Rating: 3 out of 5
following a purchase from 04/12/2021
There was an error during the preparation of the order. I received the order from someone else. In itself this is not very serious, but no response from customer service for a week... However, based on my previous experiences, I recommend SOSAV
Translated reviews
R
Romain R.
Rating: 4 out of 5
following a purchase from 03/12/2021
Ras
Translated reviews
C
Clément B.
Rating: 3 out of 5
following a purchase from 30/11/2021
The product sent was not compatible, the after-sales service is very unresponsive (no answer on the phone, only 1 return email after 1.5 weeks). Product exchange, everything works perfectly
Translated reviews
B
Bencid L.
Rating: 2 out of 5
following a purchase from 02/12/2021
When I picked up the package, it was taped all over, so it was torn all over because I guess it didn't stand up to the transport. In addition, inside, the box was broken so the devices purchased have suffered shocks and do not know if they work. I advise them to put bubble wrap and not paper to support the shock of the deliveries.
Translated reviews
T
Thibaut A.
Rating: 1 out of 5
following a purchase from 26/10/2021
Very disappointed, the part does not match, I contacted customer service for a return, and I had no answer. I do not recommend ordering from this site.
Translated reviews
J
Jonathan M.
Rating: 4 out of 5
following a purchase from 23/11/2021
I recommend SOSAV without any problem.
Translated reviews
S
Sébastien F.
Rating: 1 out of 5
following a purchase from 01/12/2021
Bad item received, contact made with the after-sales service, all items sent to the after-sales service, but no return from them...
Translated reviews
B
bernard H.
Rating: 4 out of 5
following a purchase from 30/11/2021
Very good, fast and professional
Translated reviews
M
Milena C.
Rating: 1 out of 5
following a purchase from 29/11/2021
I am very pleased with the service and the quality of the product. I have received a 3dsxl screen and I am very pleased with the service. Ordered a 3dsxl screen and received a 3ds. Sent photos to prove the error and very slow response. Waiting to this day for a favourable response for the return of the correct screen. I'm waiting for a positive response to return the correct screen. If I receive what I ordered soon I will put 5 stars and could recommend the site. Thank you
Translated reviews
A
Anna D.
Rating: 1 out of 5
following a purchase from 01/12/2021
I ordered a griffin survivor shell, I received something else entirely, with no equivalence.
Translated reviews
Y
Yan L.
Rating: 3 out of 5
following a purchase from 30/11/2021
The descriptions deserve more details and a small product error in the delivery ... Attention!
Translated reviews
K
Kévin B.
Rating: 1 out of 5
following a purchase from 10/09/2021
Do not order on this site they do not even assume the orders 6 months to receive an order and always incomplete in addition ..........
Translated reviews
S
samir B.
Rating: 1 out of 5
following a purchase from 26/11/2021
Very disappointed the site showed me -15% and the code never worked. Even after contacting customer service.
Translated reviews
J
JACQUES-FRANCOIS M.
Rating: 3 out of 5
following a purchase from 26/11/2021
Nothing in the shipment indicates the model of the mobile?
Translated reviews
F
FARID D.
Rating: 4 out of 5
following a purchase from 27/11/2021
Excellent service
Translated reviews
H
Hervé L.
Rating: 1 out of 5
following a purchase from 28/11/2021
On the Sosav website, the photo of the product I bought corresponds to a very good quality Lifeproof case, whereas the item I received does not correspond at all to the photo. The closure systems are different, the closure of the headset connection is different, the home button is different, the protection of the volume and mute buttons is non-existent, etc. .... And finally, the case I received is of very poor quality and I have serious doubts about the waterproofness of the item received. If I wanted a poor quality counterfeit, I would have gone to AliExpress and I would have paid only 3€. By going to Sosav, I paid the same counterfeit at the high price !!!! 29,99€ for two shells....I didn't expect to receive what I got...
Translated reviews
K
Kevin L.
Rating: 3 out of 5
following a purchase from 28/11/2021
Service department very slow to respond.
Translated reviews
R
Romain L.
Rating: 1 out of 5
following a purchase from 28/11/2021
Very disappointed, incomplete package. Two protective films for pixel 4a. The films are sold for less than two euros each but it is mandatory to take them with applicators (one per film) and wipes. A total of 22 euros. Let's admit it, even if it already looks like a slightly forced sale. The last thing is when the package arrives and there is only one applicator and no wipes. I could have paid less than 4 euros for this order. what can I say ....
Translated reviews
S
Stéphane B.
Rating: 1 out of 5
following a purchase from 24/11/2021
Fast shipping... The wrong part. Unreactive to deal with the problem. Still waiting to hear back.
Translated reviews
M
Marc G.
Rating: 1 out of 5
following a purchase from 13/10/2021
In case of error of order and return of the parcel with their procedure no refunding and no more answer to the mail therefore I think that it is a site to banish
Translated reviews
M
Melanie M.
Rating: 1 out of 5
following a purchase from 24/11/2021
I ordered a hydrogel film for my Galaxy A32, it is a few millimetres too big and comes off when I put the shell on. I contacted the after sales service, they asked me for my order number and I never heard from them again. Very disappointed.
Translated reviews
A
Aurélien B.
Rating: 1 out of 5
following a purchase from 23/11/2021
The presence detection tablecloth that should be connected between the glass and the chassi is not present. I have been asking for over a week if this is normal and I still have no answer. I am very disappointed with the service hence my 1 star rating.
Translated reviews
L
Lapina G.
Rating: 4 out of 5
following a purchase from 18/11/2021
I'm very pleased with the service and the quality of the product. I'm very pleased with the quality of the product and the quality of the service, and I'm very pleased with the quality of the product.
Translated reviews
E
EDDY G.
Rating: 4 out of 5
following a purchase from 23/11/2021
delivered quickly and correctly
Translated reviews
J
Jean-Louis B.
Rating: 1 out of 5
following a purchase from 20/11/2021
iPhone battery ordered. Delivery of iPhone Screen. Request for exchange without result. Proceedings initiated.
Translated reviews
A
Alexandre N.
Rating: 1 out of 5
following a purchase from 26/10/2021
No service, no phone service, to cancel your order.
Translated reviews
J
jean Michel D.
Rating: 2 out of 5
following a purchase from 20/11/2021
send to send but not always compliant
Translated reviews