SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
I received my phone in the mail, but it was not in the mail. I was not able to get the 3 covers (sim, sd usb) described on the ad. I only received the inner and outer frames. Too bad
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Nicolas D.
Rating: 4 out of 5
following a purchase from 05/05/2021
Well
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Matthieu G.
Rating: 4 out of 5
following a purchase from 14/04/2021
the parts are of very good quality.
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André G.
Rating: 4 out of 5
following a purchase from 06/05/2021
PRODUCT conforms to the order. 4 days delivery time
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Razel J.
Rating: 4 out of 5
following a purchase from 05/05/2021
as ordered
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Alain M.
Rating: 2 out of 5
I have to say that I am very pleased with the quality of the service and the quality of the products. I have to say that I am very pleased with the quality of the products and the quality of the services I receive.
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Response from SOSAV
Hello Alain,
Thank you for your new comment.
As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but within 7 to 15 days. Unfortunately, it is possible that this delay fluctuates since it is transmitted by the supplier in real time.
We are sorry for the inconvenience that this delay may have caused in your organization.
Our team remains available for any further information, do not hesitate.
Yours sincerely
The SOSav.fr Team
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Pascal F.
Rating: 3 out of 5
Delay a little too long for what I was told
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Response from SOSAV
Hello Pascal,
We thank you for your opinion and are very sorry for the delay.
Unfortunately, it is indeed possible that the transmitted delay fluctuates sometimes since it is transmitted by the supplier in real time, and that the current circumstances do not always help to be totally reliable.
Our team apologizes for any inconvenience this delay may have caused your organization.
Our team remains available for any further questions, please do not hesitate.
Yours sincerely
The SOSav.fr Team
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David G.
Rating: 3 out of 5
Screen quality not as premium as described in the description.
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Response from SOSAV
Hello David,
We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.
However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly :-)
Our team wishes you a very nice day and remains at your disposal if needed.
Sincerely,
The SOSav.fr Team
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Jean Paul B.
Rating: 1 out of 5
Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.
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Response from SOSAV
Hello Jean-Paul,
We thank you for your opinion and are sincerely sorry for the delay in delivery.
As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.
As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.
This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.
As always, we remain fully available if needed.
Sincerely,
The SOSav.fr Team
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Daniel A.
Rating: 4 out of 5
following a purchase from 11/03/2021
Delivery time too long, otherwise nickel with tutorials for replacing the battery and rear camera on my Honor 6X
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Pierre M.
Rating: 4 out of 5
following a purchase from 03/05/2021
Very good, but the last star is missing because 1) it is not specified that when buying the screen, it is desirable to order a gasket as well, 2) the plastic tool is of very poor quality and 3) the change time (40 minutes) is underestimated for non-experts.
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Julien M.
Rating: 3 out of 5
I had to call them back, an oversight perhaps, but the package arrived safely. I had to call them back, maybe an oversight finally the package arrived
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Response from SOSAV
Hello Julien,
We thank you for your opinion.
Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.
We are happy to see that your order has arrived safely and that you are completely satisfied with it.
Of course, our team remains available if needed, do not hesitate.
Best regards,
The SOSav.fr Team
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Yoni G.
Rating: 4 out of 5
following a purchase from 30/04/2021
Received and working perfectly.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 02/05/2021
Good and fast service
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Marc T.
Rating: 4 out of 5
The screen ordered arrived on time and the product is complete and works very well. Recommendable site for parts and installation tutorials offered.
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Didier L.
Rating: 4 out of 5
RAS .
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Audrey S.
Rating: 4 out of 5
Good. Thank you
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Sébastien B.
Rating: 4 out of 5
Bought a BlueRay player for PS3. I just had to swap the connection cards between the 2 players so that the new player could be recognized.
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Jean-Patrice S.
Rating: 1 out of 5
I have received my order and I am very pleased with the service.
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Response from SOSAV
Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team
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Sébastien L.
Rating: 4 out of 5
good product, easy to install!
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Léon V.
Rating: 1 out of 5
I couldn't replace the screen because the new one wouldn't work, the Apple logo was just flashing. And the new screen had dead pixels in the top left corner
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Response from SOSAV
Hello Leon, We thank you for your opinion and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this part. In order to discuss this with you, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) A very nice day to you! Sincerely, The SOSav.fr team
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Alain B.
Rating: 4 out of 5
responsive site nothing to say
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Claude D.
Rating: 4 out of 5
Very good
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Marie Régina C.
Rating: 1 out of 5
When ordering I am told 48 hours. Not true.
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Response from SOSAV
Hello, you placed your order on 14/04 at 10 pm and your package was handed over to the carrier the next day, 15/04. However, you have chosen to send your order by green letter without tracking. The delivery time is not 48 hours but 4 to 5 working days in normal times (the time may be longer with the health crisis). In case of urgent order, we propose express carriers if needed. We look forward to hearing from you, Sincerely,
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François P.
Rating: 3 out of 5
I ordered a oneplus 6 battery, I was a bit misled by the picture that shows an original battery and the text that talks about compatible battery. I'm not particularly satisfied with the battery, it was supposed to improve the battery of my phone which is 3 years old but there is no particular benefit or regression which pushed me to buy an original battery elsewhere. The spatula ordered at the same time is qualitative on the other hand. I will be you I will change the photo that can mislead. The price is attractive but the illustration is misleading.
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Response from SOSAV
Hello, the description of the product sheet does not indicate that it is an official battery but a battery of equivalent quality. The logo of the brand is not present on our visuals (non contractual) either :) On the other hand, if the battery has a defect, we invite you to come back to us by email at [email protected] in order to proceed with an exchange. Sincerely,
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Bridel A.
Rating: 4 out of 5
Very good navigation but I thought I was getting the tools
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Morgane L.
Rating: 1 out of 5
Product does not correspond at all to what I thought I would receive (full screen iPhone) and customer service is unreachable by phone despite numerous attempts... The solution to my problem by email is not at all satisfactory. Last time for me on this site...
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Response from SOSAV
Hello, As indicated in the email exchanges, you have ordered a simple iPhone SE screen (not assembled). It is well mentioned in the description of this product sheet and in the linked tutorial that it is necessary to recover elements of your old screen (camera, speaker, etc.) to make this new screen work. You have received the product you ordered. We invite you to simply follow the instructions in our free tutorial to complete your repair. Best regards,
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Marc C.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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Kenny L.
Rating: 2 out of 5
Does the job but VERY loud. It is necessary to play with 1 DJ headset to cover the noise of the fan
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Response from SOSAV
I'm not sure what the problem is, but I'm sure it's a good one. The console's fan is not related to this part and we don't understand your message :/ If you think that the mains charger you received has a defect, please contact our customer service by email at [email protected]. If the problem is still with the fan, we advise you to check that the console is correctly connected and to dust it. Sincerely yours,
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Frederic H.
Rating: 1 out of 5
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
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Response from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
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Jean-Claude M.
Rating: 4 out of 5
The spare battery is in order. However, the stickers to stick it are not included and must be ordered separately. Other sellers include it with the battery...
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Jennifer B.
Rating: 4 out of 5
Very good quality but a bit expensive
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Thibaut M.
Rating: 4 out of 5
Product conforms, no defect on this part which is second hand
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Olivier G.
Rating: 4 out of 5
The parts ordered are in accordance with the selected model and the price is very good. The tutorials available on the site are clear and very well detailed. I would use this site again as soon as needed.
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Patrice A.
Rating: 4 out of 5
Very responsive delivery. Products conform to the order. And satisfied to work with a French company
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Matilde L.
Rating: 4 out of 5
Satisfied
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Kamel D.
Rating: 2 out of 5
High shipping costs and very slow delivery times. Untracked green letter 6 days!
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Response from SOSAV
Hello, unfortunately we do not have control over the delivery time, once the package is handed over to the carrier. The simple letter without follow-up takes 3 to 5 working days on average but with the health crisis, the delays can be extended, we apologize for that. But in case of emergency order, we still offer express shipping in 24/48 hours. Sincerely, The SOSav team
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Stephane R.
Rating: 3 out of 5
The battery I ordered is ok but the tutorial for changing it is not good. I broke the extension cord of the home tablecloth! I am really disappointed by the tutorial
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Apatou M.
Rating: 4 out of 5
Well
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Laurent R.
Rating: 4 out of 5
Easy to navigate site. TOP
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