Customer reviews of SOSAV

9,3 /10

Based on 27 048 published reviews

5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1, 2, 3 and 4 stars

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Alain B.

Published on 14/04/2021 à 18h13

Hello, Overall it is far superior, but for this order, a malfunctioning problem from one of their suppliers, imperfect labeling, a part not conforming to the request was delivered to me.

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Bernard M.

Published on 13/04/2021 à 07h06

Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....

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Response from SOSAV Published on 22/04/2021

Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,

Meira B.

Published on 12/04/2021 à 21h42

Everything was perfect the package arrived earlier than expected

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Rhaben C.

Published on 11/04/2021 à 17h18

The delivery was fast and the item is rather average

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Ismael A.

Published on 08/04/2021 à 11h01

delivery ok

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Alain B.

Published on 07/04/2021 à 18h34

nothing in particular.

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Armando E.

Published on 06/04/2021 à 16h48

I am satisfied with the purchase.

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Claude M.

Published on 05/04/2021 à 20h03

Thank you.

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Morlhan S.

Published on 05/04/2021 à 19h56

I am very pleased with the service and the quality of the product.

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Christophe V.

Published on 05/04/2021 à 15h56

....

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Matatini A.

Published on 05/04/2021 à 07h49

Products as expected. Satisfactory packaging and good value for money.

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Sébastien M.

Published on 03/04/2021 à 17h11

Satisfied, material arrived quickly. The only downside is that the same item bought 2-3 years ago is now 10chf more expensive

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Yann V.

Published on 03/04/2021 à 13h26

QFast delivery of compliant products

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Renaud C.

Published on 03/04/2021 à 12h57

The kit is very good, the video too. However, I didn't have the little metal spatula in the kit that allows you to lift the screen, so I had to manage without it and I lost some time.

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Fabien Q.

Published on 03/04/2021 à 12h44

I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product and the quality of the service.

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Fernand B.

Published on 02/04/2021 à 12h28

Reference error and no refund. Only a credit note!

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Response from SOSAV Published on 02/04/2021

Hello Fernand, Thank you for your comment. Indeed, as a professional and as you were informed when you registered, we spontaneously offer commercial credits to professionals to facilitate their order placement, but this is not the only existing solution of course. Our team has already contacted you about this by e-mail, do not hesitate to read it and to come back to us for any further information. Have a nice day. Sincerely, The SOSav.fr Team

Michel L.

Published on 31/03/2021 à 09h36

The plastic pouch as well as the tools were dirty, full of particles, there was also a broken piece of plastic, I had to clean everything before I could use them, as if the kit was not new. The black plastic spatula is too soft, it gets damaged easily. The suction cup is too large to unbolt a really cracked screen in several places, I had to use a smaller suction cup I had at home. I only found videos for the replacement of the complete kit. Since I only ordered the screen alone, I had to figure out how to transfer the metal chassis, FaceTime camera, internal speaker as well as the proximity sensor. During the final stage of fitting the screen, it got damaged at the bottom right, black spot and internal crack, maybe it was slightly too big.

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Response from SOSAV Published on 02/04/2021

Hello Michel, Thank you for your feedback and we are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and to send us some pictures: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team

Matthieu P.

Published on 29/03/2021 à 20h53

The site is OK, the delivery too. The product is mediocre

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Response from SOSAV Published on 30/03/2021

Hello Matthieu, We thank you for your message and we are sorry to hear that your order did not give you complete satisfaction... However, it seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team

Christophe B.

Published on 28/03/2021 à 14h34

Quick turnaround

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André B.

Published on 28/03/2021 à 05h11

Ok bien

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Julien P.

Published on 27/03/2021 à 16h42

Very clear site and fast delivery but I did not receive what I ordered

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Response from SOSAV Published on 29/03/2021

Hello Julien, We thank you for your comment and are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start the handling of this return within the framework of our after-sales service, do not hesitate to read the e-mail that our team has already sent you on this subject :) Have a nice day ! Sincerely, The SOSav.fr team

Anthony B.

Published on 23/03/2021 à 08h31

well

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Hauss E.

Published on 22/03/2021 à 14h41

One joystick out of the two does not work, or drift!

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Response from SOSAV Published on 25/03/2021

Hello Eric, Thank you for your comment and we are sincerely sorry to hear this information... It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the process of taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The SOSav.fr team

David P.

Published on 22/03/2021 à 14h05

Very good

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Maxime Françoise G.

Published on 21/03/2021 à 07h48

Practical site to browse; maybe lacks some data for buying a phone battery which requires specific tools and which they can however propose!

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Response from SOSAV Published on 22/03/2021

Hello, Thank you for your comment. Do not hesitate to send us your impressions and ideas for improvement at [email protected], our team does its utmost to constantly improve :-) Very nice day to you. Sincerely, The SOSav.fr team

Daniel F.

Published on 20/03/2021 à 19h00

Defective part

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Response from SOSAV Published on 22/03/2021

Hello Daniel, We thank you for your message and are sorry to hear about this information. Our team has already contacted you by e-mail and is waiting for your feedback. In the future, and to save time in processing your request, please feel free to contact our customer support directly :-) We are available by e-mail, chat, phone, and on most social networks. We wish you a very nice day, and see you soon! Sincerely, The SOSav.fr Team

Samuel M.

Published on 20/03/2021 à 15h33

Several exchanges about a non-compatible samsung Galaxy S7 rear camera. The phone, after installing the camera, indicates a message "camera failure" After sending 2 cameras, action for which I salute the sales department, I am told that it must be a problem coming from the interface on the phone side ... But it turns out that the original camera works perfectly every time I reposition it (except for some spots on the optics, which is why I want to replace it). The pb does not come from the interface but from the non-compatibility of the product that was sent to me twice, which is identified "SONY" and does not have the same references as the original. After all these explanations with the SAV and my proposal to send them back the 2 cameras provided that did not serve me against refund of my purchase, no news! I am very disappointed with the outcome of this case because I paid for an item that can not serve me because incompatible.

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Response from SOSAV Published on 22/03/2021

Hello Samuel, Thank you for your comment and we are very sorry about this incident. However, we have not received any response from you following our last e-mail dated March 01. Our team has already answered you on this subject and remains as usual at your disposal if needed, do not hesitate to contact us ;-) Have a nice day.

Mathieu L.

Published on 20/03/2021 à 13h10

Fast delivery But a slight defect in the positioning of the holes After a slight enlargement the phone charges correctly

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Response from SOSAV Published on 22/03/2021

Hello Mathieu, Thank you for your comment and we are sorry to hear about this slight machining defect. It seems that you did not contact our team about this, in the future do not hesitate, we are always available and always find solutions :-) Have a nice day. Sincerely, The SOSav.fr Team

Oivier B.

Published on 18/03/2021 à 07h39

compliant product. On the other hand, no possibility of using the promo code ....

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Patrick L.

Published on 17/03/2021 à 16h56

Cat quality

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Theo S.

Published on 17/03/2021 à 14h17

not very fast delivery

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Response from SOSAV Published on 17/03/2021

Hello Theo, We thank you for your comment and are sorry to see that your order does not offer you complete satisfaction. It is possible that you have unfortunately come across a defective batch... However, you did not contact our team regarding this part when you noticed the incident. We could have shipped a new kit for example. Anyway, we remain available and at your disposal if needed, do not hesitate! Have a nice day. Sincerely, SOSav.fr

Daniel G.

Published on 15/03/2021 à 18h30

Very good

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Jean-Charles F.

Published on 15/03/2021 à 17h02

Product conforms, received on time. Nothing to complain about.

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Stéphanie D.

Published on 15/03/2021 à 07h03

Fast, follow-up ok However Wrong title: Purchase Honor 5C Battery = Receipt Battery "Compatible" Honor 5C ---> that changes everything!

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Response from SOSAV Published on 15/03/2021

Hello Stéphanie, Thank you for your comment :-) Indeed, as we indicate in the product sheet, it is a compatible part, equivalent to the original part". https://www.sosav.fr/store/honor-5c/50198-batterie-honor-5c.html Do not hesitate to contact our team for any doubt concerning an article. Have a nice day! Sincerely, The SOSav.com Team

Jean-Baptiste F.

Published on 14/03/2021 à 16h36

The object to store the screws to remember their location after disassembling them is very good, but it does not allow to store the screws of the part where there is the screen. The replacement of the screen of the Iphone 5, it is a very fine work, one sees almost better on the images magnified of the video than with the naked eye!

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Christophe L.

Published on 13/03/2021 à 16h36

The front camera, speaker and proximity sensor are not working (front camera).

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Response from SOSAV Published on 15/03/2021

Hello Christophe, We thank you for your comment and we are sorry to hear this news :- / We note that our customer support is already finding a solution to this problem and has contacted you about it. Rest assured, everything will be back to normal soon. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team

Margaux D.

Published on 13/03/2021 à 13h51

I am very satisfied with my order. The delivery was very fast, and the order was very well packaged.

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Manuel Joao F.

Published on 09/03/2021 à 07h41

Satisfied

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Philippe D.

Published on 08/03/2021 à 08h35

WELL

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Hervé R.

Published on 08/03/2021 à 07h05

An error in the content of the shipment, quickly repaired by customer service

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