SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
The website and videos are very good. The parts for repair are in order but the accessories are not always as shown on the pictures.
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Response from SOSAV
Hello Jean-Philippe, We thank you for your message and we are sorry that your customer experience on SOSav did not go perfectly. If you have any query regarding this item, please do not hesitate to contact our team at [email protected], we always find satisfactory solutions :-) In the meantime, our team wishes you a very nice day and remains at your disposal if needed. Sincerely, The SOSav.fr Team
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Mathis L.
Rating: 4 out of 5
perfectly
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Jacqueline J.
Rating: 4 out of 5
nothing to add
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Isabelle M.
Rating: 1 out of 5
Incorrect product description
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Response from SOSAV
Hello Isabelle, We thank you for your comment and are sorry to hear about this news :- / Please check your emails as our team has already written to you about this. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Dimitri C.
Rating: 4 out of 5
The site is well organized and it is easy to find what you are looking for. Small lack of description in some rooms.
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Emma B.
Rating: 4 out of 5
Very nice site with lots of products that satisfy me. The delivery times are very fast.
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Michel C.
Rating: 4 out of 5
easy to operate.
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Stéphane T.
Rating: 4 out of 5
The site is very well done, intuitive and clear whether to choose a part or for the tutorials. The spare parts are of good quality, well packed and quickly delivered. A small downside on the triwing screwdriver very, too fragile (no slippage is tolerated).
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Sweety D.
Rating: 2 out of 5
The.sim.drawer.of.the.htc.one.m9 is not compatible Thank you
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Response from SOSAV
Hello Sweety, Thank you for your comment and we are sorry to hear that your order did not meet with your complete satisfaction. It seems that you have not yet contacted our team about this order. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Anthony L.
Rating: 4 out of 5
I received the equipment and it was in good condition but it turns out not to work properly, not cool at all.
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Jérôme V.
Rating: 4 out of 5
Arrived on time. The product is of good quality. Thank you team
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David B.
Rating: 4 out of 5
Good service. Part delivered broken, immediately replaced.
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Laurence E.
Rating: 4 out of 5
fast shipping but poor quality products
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Lauriane D.
Rating: 3 out of 5
Screen protector full of micro scratches on arrival so definitely a second hand product.
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Response from SOSAV
Hello Lauriane, Thank you for your comment and we are sorry to hear about this. Our customer support is waiting for your feedback by e-mail following this incident. Do not hesitate to check your junk mail if necessary :-) Have a nice day and see you soon. Sincerely, The SOSav.fr Team
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James K.
Rating: 3 out of 5
Toop
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Response from SOSAV
Hello James, Thank you for your encouraging comment! Do not hesitate to let our team know what we need to improve in order to reach the 5 stars we are looking for ;-) Have a great day and see you soon. Sincerely, The SOSav.fr Team
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André C.
Rating: 3 out of 5
battery only charges at 70 %, discussions in progress with SAV ..... not simple !!!
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Response from SOSAV
Hello André, Thank you for your comment. Electronic components are not immune to malformations or defective cases, being very fragile. In the case where indeed, the component in question proves to be defective, several factors can be blamed. We understand your dissatisfaction and apologize for the inconvenience caused. As you already know, a new battery in great shape was shipped to you yesterday and will be in your hands soon :-) Do not hesitate to contact our team for any further information. Sincerely, The SOSav.com Team
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Frederic G.
Rating: 4 out of 5
Good price, deadline respected, packaging a little light to improve.
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Gabriel D.
Rating: 2 out of 5
the Y screwdriver provided is of poor quality making unscrewing very difficult on the micro screws of the iphone 7 and the seal provided does not match the video on the site, too bad
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Our after-sales team is waiting for your photos so that we can begin to take care of your request :-) Of course, we remain at your disposal if you need us, do not hesitate. Sincerely, The SOSav.fr Team
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Adile A.
Rating: 4 out of 5
Screen ordered Product rather fragile because fractured when closing the phone.
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Bruno Z.
Rating: 4 out of 5
R.A.S. to order received in time quickly
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Melanie A.
Rating: 1 out of 5
I ordered a gasket for my Karcher that does not match the size of the item ordered at all. I have tried to contact you to no avail...
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Response from SOSAV
Hello Melanie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Jean-François D.
Rating: 4 out of 5
The product is as I ordered. Fast delivery and even faster than expected
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Jacques B.
Rating: 4 out of 5
fast delivery
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Stephanie C.
Rating: 4 out of 5
Very fast delivery. A little disappointed with the quality of the screen which is an OEM...
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Nicolas B.
Rating: 1 out of 5
Product error during delivery. It is inadmissible not to check the references before sending the packages!
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Response from SOSAV
Hello Nicolas, We thank you for your message and we are sorry to hear this news :- / However, the photos you sent us have shown that you had received what you ordered, namely a Rear Camera - P20. Our team has already contacted you about this, so please check your junk mail if necessary. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
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Wesley C.
Rating: 2 out of 5
2 Xbox zone batteries received and only one works so very disappointed
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Response from SOSAV
Hello Wesley, We thank you for your message and we are sorry to hear this news :- / Electronic components are not immune to malformation or faulty cases, being very fragile... However, our team came back to you very quickly because a new battery has already been sent to you. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
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Alain P.
Rating: 4 out of 5
No problem, product conforms. CLEAR
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Monique C.
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the product. I have to say that it is very good and I am very pleased with the quality of the product,
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Response from SOSAV
Hello Monique, We are sorry to see that your order does not give you complete satisfaction :-( It seems that you have not yet contacted our team concerning this part. We invite you to contact us by e-mail at [email protected] : our team will be happy to help you once informed directly. Have a nice day! Sincerely, The SOSav.fr team
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Jamess G.
Rating: 4 out of 5
Received quickly
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Marc S.
Rating: 4 out of 5
Bad first experience because my parcel was lost...SOSav is not to blame, I contacted the service (top staff ????) and everything was settled quickly (refund). Very good site I recommend!
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Nicolas S.
Rating: 2 out of 5
Fast and careful shipping but the products do not correspond to the description
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Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part. In order to start taking care of this return within the framework of our after-sales service, we invite you to start by contacting us by e-mail at [email protected]: our team will be happy to help you once informed of your concern :-) Have a nice day! Sincerely, The SOSav.fr team
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Luis P.
Rating: 2 out of 5
Customer service unreachable after 6pm despite the on hold message telling you that a technician will take your call, but no one answers because it's been closed since .... 18 h. Where is the customer service number on the website? I was supposed to be called back but I received emails for information... I've been using the service for a while now, but I'm not sure where to start.
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Response from SOSAV
Hello Luis, We thank you for your comment and confirm that our services are indeed closed after 6pm, as we indicate on our website and on Google. We are waiting for your answer since 12/02, date on which you contacted us about a problem with your order. Do not hesitate to come back to our team to find out more, at [email protected]. We will be happy to help you as soon as we know more :-) Have a nice day. Sincerely, The SOSav.fr Team
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Jean L.
Rating: 1 out of 5
Fairly average....
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Response from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this order. In order to start taking care of your request within the framework of our after-sales service and to tell us more, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Jacques L.
Rating: 1 out of 5
PRODUCT DOES NOT FIT AT ALL.TABLECLOTHS FOR JOYCONS SMALLER IN WIDTH
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Response from SOSAV
Hello Jacques, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Sarah M.
Rating: 4 out of 5
I ordered a part for a laptop and it was not received with the color I had chosen.
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Yannick G.
Rating: 2 out of 5
I received my package in an unusual condition for this site. The screen cloth I ordered was bent, pinched. I have not yet repaired my device and I hope that it is not damaged.
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Response from SOSAV
Hello Yannick, We thank you for your comment and we are sorry to hear this news :- / We are also sorry to see that you did not contact our customer service directly to let us know and allow us to help you... In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Judicael E.
Rating: 1 out of 5
I have to say that I am very pleased with the service and the quality of the parts I have received. In the end 3 weeks of delay for parts frankly dubious and which by the way does not work. To be avoided.
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Response from SOSAV
Hello Judicael, We thank you for your comment and we are nevertheless quite surprised because this order was the subject of an after-sales service on 09/02: you would have received a new part also in bad condition? It seems that we have not contacted our customer support about this. We use the same components for our repairs, which we guarantee for 99 years, so it is surprising that you received two defective parts from two different batches :- / We are waiting to hear from you at [email protected] in order to check on this order. Have a nice day. Sincerely, The SOSav.com Team
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Yves J.
Rating: 4 out of 5
Good ergonomics of the site, good ordering procedure, impeccable delivery.
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Serge D.
Rating: 4 out of 5
Fast shipping but compatible battery and not branded as written on the site. It's a shame. It still seems to hold the charge. It's only been four days. I hope it will last.
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Benoit N.
Rating: 4 out of 5
Products in accordance with my expectations.
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