Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Hello Charles, Thank you for your message and we are sorry to hear this news :- / It seems that you have not yet contacted our team regarding this obviously defective part. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Antonio P.
Rating: 4 out of 5
Very good delivery
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Morgane S.
Rating: 3 out of 5
I have not had any problems with the products but my order has not been validated even though the payment has been taken. I had to call the service again after a week without any news about my order. They were quite responsive and recognized their fault but no commercial gesture.
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Response from SOSAV
Hello Morgane, We are sorry for this technical incident, which is beyond our control. We have not applied any additional discount to your order because a 15% discount was already applied to it :-) Our team is at your disposal for any further information. Have a nice day ! Sincerely, The SOSav.fr team
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Domagné J.
Rating: 4 out of 5
very fast and very good value for money
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Frédéric A.
Rating: 4 out of 5
Nothing to add
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Sébastien F.
Rating: 3 out of 5
Adaptable part whose quality and installation is not the same as the original part
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Response from SOSAV
Hello Sebastien, We are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of your request, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
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Dominique P.
Rating: 4 out of 5
Compliant
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Patrice E.
Rating: 3 out of 5
The price is affordable, the shipping is fast, but there is a problem contacting customer service. It's a shame. Because product purchased does not work.
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Response from SOSAV
Hello Patrice, Thank you for your comment. After checking via the order number and your email address, it seems that you have not yet contacted our team regarding this defective part. We can be reached by phone, online chat, email (we respond within a few hours), and on most social networks. So don't hesitate to contact us by e-mail at [email protected] : our team will be happy to help you as soon as we are informed :-) Have a nice day ! Sincerely, The SOSav.fr team
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alain L.
Rating: 3 out of 5
the site is good, easy to order, very responsive
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Response from SOSAV
Hello Alain, Thank you for your comment. Do not hesitate to tell us what we can improve in order to get 5 stars ;-) Sincerely, The SOSav.fr team
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Emmanuel B.
Rating: 4 out of 5
Ras !
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Nicolas G.
Rating: 2 out of 5
The product sold does not work with the Nintendo Switch as advertised
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Response from SOSAV
Hello Nicolas, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team concerning this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you once informed of this incident :-) Have a nice day! Sincerely, The SOSav.fr team
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mohamed T.
Rating: 2 out of 5
Poor quality products
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Response from SOSAV
Hello Mohamed, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this part which does not seem to suit you. Moreover, they are official stickers of the brand 3M, whose reputation in terms of reliability is no longer to be made :-( We invite you to contact us by e-mail at [email protected] in order to make the point on this order: our team will be happy to help you :-) Have a great day! The SOSav.fr team
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Alexandre L.
Rating: 4 out of 5
Good price, fast delivery. However, it would be necessary to put a little more information on your products such as the origin (original battery or compatible) and the theoretical autonomy. It would help to make a choice!
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Philippe N.
Rating: 4 out of 5
Perfect, I was able to change the battery of my old IPhone 5 s at a lower cost
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Bruno L.
Rating: 1 out of 5
Order still not received
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Response from SOSAV
Hello Bruno, ? We thank you for your comment and confirm that your order has been shipped on 25/01/2021 by our logistics team, in green letter without tracking, according to your request. The shipping delays can run up to ten days after the shipment at the moment ? I have not yet contacted our team regarding this long-delayed parcel. Do not hesitate to contact us by e-mail at [email protected] : our team will be happy to help you :-) ? We look forward to hearing from you, and wish you a wonderful day! Sincerely, The SOSav.fr Team
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Fabien L.
Rating: 3 out of 5
The package was delivered quickly, but the products were not well secured in the packaging box. As a result, the product bags were torn and the products were wandering around in the packaging box ...
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Response from SOSAV
Hello Fabien, Thank you for your comment and we are sorry to hear about this mishap. We are immediately forwarding this information to the dedicated team to ensure that this does not happen again. Our team remains at your disposal if needed, at [email protected]. Have a nice day! Sincerely, The SOSav.com Team
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Michel G.
Rating: 4 out of 5
Smooth sailing
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olivier C.
Rating: 4 out of 5
A well done site.
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eric V.
Rating: 4 out of 5
Nickel
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Bruno M.
Rating: 1 out of 5
not very responsive customer service
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Response from SOSAV
Hello Bruno, Thank you for your comment. We are sorry if the response time has been slightly longer in the last few days. Our team will come back to you soon, rest assured :-) Very nice afternoon to you. Sincerely, The SOSav.fr Team
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MOHAMMED L.
Rating: 1 out of 5
I have been contacted by someone from cronopst who should deliver the parcel subject of this mail. I have been told that he could not come to give me the parcel because he comes from Meknes and does not know Fez well. I was obliged to go and get my parcel from cronopost.
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Response from SOSAV
Hello Mohammed, Thank you for your comment and we are sorry to hear about this incident. We are immediately forwarding the information to the carrier. We hope you enjoy your day. Sincerely, The SOSav.fr Team
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LOEIZA P.
Rating: 3 out of 5
Didn't understand that there were no tools in the kit but very good product
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Response from SOSAV
Hello, Thank you for your comment. We are sorry if this information was not clear. Our team remains available for any further information, please do not hesitate to contact us. Sincerely, The SOSav.fr Team
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Michèle M.
Rating: 4 out of 5
Good experience on the site. No problems with delivery, a little slow maybe. I recommend this site.
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livio B.
Rating: 4 out of 5
Nothing to complain about
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Kevin A.
Rating: 4 out of 5
The item is in good condition and the delivery is fast.
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Fabricia R.
Rating: 4 out of 5
Well
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jean marie M.
Rating: 4 out of 5
well
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Benoit G.
Rating: 4 out of 5
Great site where you can find a lot of parts
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Pascal D.
Rating: 4 out of 5
Well received. Conforms to expectations
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Malinne K.
Rating: 4 out of 5
Practical and fast site.
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Gaoussou H.
Rating: 1 out of 5
The hull is absolutely not spy it is a simple hull a false advertising I would not recommend it to anyone
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Response from SOSAV
Hello, Thank you for your comment. We are sorry if the item ordered did not give you full satisfaction... Unless we are mistaken, we are still waiting for a reply from you following our e-mail of Tuesday. Do not hesitate to check your junk mail if necessary. Have a nice day and see you soon. Sincerely, The SOSav.fr Team
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bruno D.
Rating: 4 out of 5
À recommande
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Rose marie R.
Rating: 3 out of 5
well received and in time but unfortunately the suction cup in the kit was defective (warped) which did not adhere to the glass of the iPhone
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Response from SOSAV
Hello Rose-Marie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to call back your order number, because it seems that you have not yet contacted us about this. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
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Christophe L.
Rating: 4 out of 5
The order was shipped and received very quickly.
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Gengis C.
Rating: 3 out of 5
I am satisfied with the battery and the tuto to be able to replace it myself because everything was great, but the tempered glass was already broken when I wanted to unpack it...
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Response from SOSAV
Hello, Our team thanks you for your comment and apologizes for this incident. A new order has already been created for you and is scheduled to be shipped in the following hours ;-) We remain available for any further information. Very nice afternoon to you. Sincerely, The SOSav.fr Team
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cyril R.
Rating: 4 out of 5
Everything I needed
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Thomas B.
Rating: 4 out of 5
Smooth navigation on the site, clear and precise tutorials.
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Nabil A.
Rating: 4 out of 5
Well received in 24 hours without damage. A little more help with assembly would have been nice. I've been using it for a while now and it's not working. I followed all the steps without forgetting one and the sleep button doesn't work anymore.
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Jean Pierre D.
Rating: 3 out of 5
I've been using this product for a while now, and it's a great product. I've been using this product for a while now, and it's a great product, but I'm not sure I'd like to be able to use it again. I have damaged my optical drive to put the adapter and the ssd (I followed the tutorial) when it should simply be put in the place of the HDD ... which I did by deduction, but too late ... optical drive HS. I have to order another one
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Response from SOSAV
Hello Jean-Pierre, Thank you for your comment. We are sorry to hear that the repair of your device was not ideal :- / Our team remains at your disposal if you need additional advice, do not hesitate! Very nice day to you. Sincerely, The SOSav.fr Team
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Stéphane L.
Rating: 4 out of 5
Very fast shipping and order items wrapped in bubble wrap. Attention cardboard packaging of the upper screen 3DS open and flattened. Best regards.
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