English 
Français 
Español 
Italiano 
Deutsch 
J
Rating: 4 out of 5
Easy to navigate but some product details are missing
Translated reviews
Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Order shipped on time and conformed to my request. Only HIC, a defective item, but the site sent me back a new one within 5 days.
Translated reviews
A
Rating: 4 out of 5
Good. Fast shipping.
Translated reviews
M
Rating: 4 out of 5
Products of good quality, reactive soap, I put 4 stars because the hydrogel film that I received was not perfectly cut, the cuts at the camera level were not made at 100% at the time of the installation, the part to be removed remained hooked, I managed to delicately tear off this part not well cut, on a film like this one it is very annoying because very delicate to install
Translated reviews
S
Rating: 1 out of 5
Non-conforming part. Chinese copy of very bad quality on the ordered huawei charging connector. Unusable part.
Translated reviews
Response from SOSAV
Hello Sylvain, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Your request is already being processed by our customer support regarding this obviously defective part. As always, our team will find a solution within the day and everything will be back in order quickly :-) Have a great day! Sincerely, The SOSav.com Team
N
Rating: 1 out of 5
The order did not arrive...
Translated reviews
Response from SOSAV
Hello Nicolas, Thank you for your comment. Our team notes on the tracking of your package that it was successfully delivered on 04/01/2021. In the future, if you have any question about the delivery of a parcel or the availability of a part in stock, we invite you to simply contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
M
Rating: 1 out of 5
I didn't feel my button!
Translated reviews
Response from SOSAV
Hello Mattheo, We thank you for your comment and confirm that your order has been shipped on 04/01/2020 by our logistics team, in green letter without tracking, according to your request. The shipping times can run up to ten days after the shipment currently. However, it seems that you have not yet contacted our team regarding this long overdue part. If you have any questions about shipping for example, just contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
F
Rating: 4 out of 5
Despite a mistake on my first order, the service was very responsive
Translated reviews
E
Rating: 4 out of 5
It is very clear
Translated reviews
E
Rating: 4 out of 5
Easy to operate
Translated reviews
N
Rating: 4 out of 5
Quick preparation and shipment of the order, tutorials and tools available if needed, the best.
Translated reviews
F
Rating: 4 out of 5
Ras for this order
Translated reviews
J
Rating: 4 out of 5
Fast delivery despite the holidays
Translated reviews
E
Rating: 4 out of 5
Well organized site, impeccable delivery. Lacked a little bit of packaging for some screen protectors received broken, but the dispute was quickly resolved by the efficient after sales service
Translated reviews
T
Rating: 4 out of 5
I bought a new battery for oneplus. I've been using it for over a month now, and the battery life is still good.
Translated reviews
L
Rating: 4 out of 5
Very good articles
Translated reviews
C
Rating: 4 out of 5
Very good site for my part
Translated reviews
G
Rating: 3 out of 5
Almost 3 weeks to receive the order.
Translated reviews
Response from SOSAV
Hello Gabriel, Thank you for your comment. We see that your order was received this morning and we are delighted with this news! Our team remains at your disposal if needed, do not hesitate. Sincerely, The SOSav.fr Team
N
Rating: 4 out of 5
Very happy with my purchases I would come back to this site and I would recommend it to my friends
Translated reviews
D
Rating: 3 out of 5
It was not the same packaging as on the photo ....
Translated reviews
Response from SOSAV
Hello Damien, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
V
Rating: 4 out of 5
Meets my expectations
Translated reviews
C
Rating: 4 out of 5
product meets my expectations; fast service.
Translated reviews
S
Rating: 2 out of 5
Ok !!!
Translated reviews
Response from SOSAV
Hello Sarah, Thank you for your comment. We are sorry if your order did not give you complete satisfaction. The complete kit you have selected is 12,79 euros TTC, much less fortunately than if you had to replace the broken screen. The assembly instructions are available online right here: https://www.sosav.fr/guides/competences/competences-smartphone/poser-film-hydrogel/ We remain available for any further information. Very nice day to you! Sincerely, SOSav.fr
L
Rating: 4 out of 5
For this style of product the delivery is a bit long
Translated reviews
V
Rating: 1 out of 5
A good value for money, HOWEVER, I will not invite you to order on this site! Either you are lucky and your order will be delivered quickly (complete for the lucky ones), or it is the opposite and in this case be patient ! (A few days or even a few years). By buying on SOSav, you save money but in exchange you spend a considerable amount of time chasing the customer service. I am very disappointed and do not recommend.
Translated reviews
Response from SOSAV
Hello Valentin, ? Thank you for your comment. ? Indeed, some parts may have been delayed in being restocked, despite reminders to suppliers... ? We were waiting to receive them, just like you, and we are sincerely sorry for the potential inconvenience that may have been caused by this delay in delivery, beyond our control, and the various incidents that may have punctuated your customer experience at SOSav. Fortunately, everything is now back to normal. Our team remains at your disposal if needed, do not hesitate. Have a nice day! Sincerely, The SOSav.fr Team ?
M
Rating: 2 out of 5
I ordered a lens once and never received it, so I got my money back. I think it's a shame that I had to recommend the same lens at 5 times the price to receive it.
Translated reviews
Response from SOSAV
Hello Maxime, We thank you for your comment and we are sorry for this incident. You had indeed used a discount code in your first order that did not succeed, code that you did not use in the second, explaining this difference in amount. Our team has just come back to you to propose a new discount code created especially for you on this occasion. We remain available for any further information, do not hesitate. Very nice day to you! Sincerely, The SOSav.fr Team
J
Rating: 4 out of 5
Delivery time was long but order received
Translated reviews
C
Rating: 3 out of 5
Order never arrived, package lost and have to call customer service again to learn that my package is lost
Translated reviews
Response from SOSAV
Hello Christophe, Thank you for your comment. As you know, we are entirely dependent on the carriers once the package is in their hands, just like you, and we are sorry for this incident totally beyond our control. We are very sorry about this incident, which is totally beyond our control. The order has already been reimbursed by our customer support, and everything is back to normal. We remain available if you have any questions at [email protected]. Have a nice day! Sincerely, The SOSAv.com Team
L
Rating: 4 out of 5
Very easy to use
Translated reviews
S
Rating: 1 out of 5
First order and bad experience, contacted by email no answer and by call after 12 minutes of waiting its cut... first and last time on this site I advise not.
Translated reviews
Response from SOSAV
Hello Sofiane, We are sorry if our lines were momentarily saturated during this particular period. We note however that you have had a return from our team since then and that a new order fully taken care of by our team was shipped yesterday afternoon. Do not hesitate to contact us at [email protected] if you need to, we are available and answer most of the time during the day. See you soon! Sincerely, The SOSav.Fr Team
J
Rating: 4 out of 5
No worries
Translated reviews
P
Rating: 1 out of 5
An order from July 2, 2020 has still not arrived despite my reminders. I recommended the same product on December 11, 2020 and it arrived 15 days later. I paid twice for this product.
Translated reviews
Response from SOSAV
Hello Patrick, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to contact our customer support at [email protected] without hesitating to recall your order number SOPEUCBWZ. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused by this bug. Have a nice day! Sincerely, The SOSav.Fr Team
A
Rating: 1 out of 5
did not receive my order made on December 17
Translated reviews
Response from SOSAV
Thank you for your comment... We confirm that your order has been shipped on 17/12/2020 by our logistics team, in green letter without tracking, according to your request. The shipping time can be up to ten days after the shipment in this particular period. It seems that you have not yet contacted our team regarding this shipment. Please do not hesitate to write to us at [email protected] so that we can take stock of the situation and offer you appropriate solutions ? Waiting for your return, our team wishes you a great day! Sincerely, The SOSav.Fr Team
S
Rating: 4 out of 5
Received on time and very good material ?
Translated reviews
S
Rating: 4 out of 5
Very clean and understandable site, fast delivery (3 days) and complete order.
Translated reviews
T
Rating: 4 out of 5
TB, customer service bof, I called, 3/4 times, impossible to get someone.
Translated reviews
D
Rating: 4 out of 5
Fast and inexpensive delivery by post. Adequate material.
Translated reviews
N
Rating: 1 out of 5
Colie does not match the picture
Translated reviews
Response from SOSAV
Hello Nicolas, We thank you for your comment and we are sorry for this incident. We note that your request is already being processed by our customer support, several solutions will be proposed to you shortly and everything will be back in order quickly. We remain available for any further information at the usual address, [email protected]. Have a nice day. Sincerely, The SOSav.Fr Team
J
Rating: 4 out of 5
Package arrived quickly, the box was damaged, but not the inside.
Translated reviews
P
Rating: 3 out of 5
The tool kit does not contain all the elements presented either in the video or in the troubleshooting guide. The contents are as described on the website. You should consider watching the video AND the pictorial guide, then compare with the contents of the tool kit to discover the iSlack and iHold
Translated reviews
Response from SOSAV
Hello Paul, Thank you for your comment. We note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if you have any request for clarification, we are available with pleasure. Have a nice day. Sincerely, The SOSav.Fr Team