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B
Rating: 4 out of 5
Great site where you can find a lot of parts
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Reviews 1, 2, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Well received. Conforms to expectations
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M
Rating: 4 out of 5
Practical and fast site.
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G
Rating: 1 out of 5
The hull is absolutely not spy it is a simple hull a false advertising I would not recommend it to anyone
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Response from SOSAV
Hello, Thank you for your comment. We are sorry if the item ordered did not give you full satisfaction... Unless we are mistaken, we are still waiting for a reply from you following our e-mail of Tuesday. Do not hesitate to check your junk mail if necessary. Have a nice day and see you soon. Sincerely, The SOSav.fr Team
B
Rating: 4 out of 5
À recommande
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R
Rating: 3 out of 5
well received and in time but unfortunately the suction cup in the kit was defective (warped) which did not adhere to the glass of the iPhone
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Response from SOSAV
Hello Rose-Marie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to call back your order number, because it seems that you have not yet contacted us about this. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
C
Rating: 4 out of 5
The order was shipped and received very quickly.
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G
Rating: 3 out of 5
I am satisfied with the battery and the tuto to be able to replace it myself because everything was great, but the tempered glass was already broken when I wanted to unpack it...
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Response from SOSAV
Hello, Our team thanks you for your comment and apologizes for this incident. A new order has already been created for you and is scheduled to be shipped in the following hours ;-) We remain available for any further information. Very nice afternoon to you. Sincerely, The SOSav.fr Team
C
Rating: 4 out of 5
Everything I needed
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T
Rating: 4 out of 5
Smooth navigation on the site, clear and precise tutorials.
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N
Rating: 4 out of 5
Well received in 24 hours without damage. A little more help with assembly would have been nice. I've been using it for a while now and it's not working. I followed all the steps without forgetting one and the sleep button doesn't work anymore.
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J
Rating: 3 out of 5
I've been using this product for a while now, and it's a great product. I've been using this product for a while now, and it's a great product, but I'm not sure I'd like to be able to use it again. I have damaged my optical drive to put the adapter and the ssd (I followed the tutorial) when it should simply be put in the place of the HDD ... which I did by deduction, but too late ... optical drive HS. I have to order another one
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Response from SOSAV
Hello Jean-Pierre, Thank you for your comment. We are sorry to hear that the repair of your device was not ideal :- / Our team remains at your disposal if you need additional advice, do not hesitate! Very nice day to you. Sincerely, The SOSav.fr Team
S
Rating: 4 out of 5
Very fast shipping and order items wrapped in bubble wrap. Attention cardboard packaging of the upper screen 3DS open and flattened. Best regards.
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J
Rating: 4 out of 5
Easy to navigate but some product details are missing
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F
Rating: 4 out of 5
Order shipped on time and conformed to my request. Only HIC, a defective item, but the site sent me back a new one within 5 days.
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A
Rating: 4 out of 5
Good. Fast shipping.
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M
Rating: 4 out of 5
Products of good quality, reactive soap, I put 4 stars because the hydrogel film that I received was not perfectly cut, the cuts at the camera level were not made at 100% at the time of the installation, the part to be removed remained hooked, I managed to delicately tear off this part not well cut, on a film like this one it is very annoying because very delicate to install
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S
Rating: 1 out of 5
Non-conforming part. Chinese copy of very bad quality on the ordered huawei charging connector. Unusable part.
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Response from SOSAV
Hello Sylvain, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. Your request is already being processed by our customer support regarding this obviously defective part. As always, our team will find a solution within the day and everything will be back in order quickly :-) Have a great day! Sincerely, The SOSav.com Team
N
Rating: 1 out of 5
The order did not arrive...
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Response from SOSAV
Hello Nicolas, Thank you for your comment. Our team notes on the tracking of your package that it was successfully delivered on 04/01/2021. In the future, if you have any question about the delivery of a parcel or the availability of a part in stock, we invite you to simply contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
M
Rating: 1 out of 5
I didn't feel my button!
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Response from SOSAV
Hello Mattheo, We thank you for your comment and confirm that your order has been shipped on 04/01/2020 by our logistics team, in green letter without tracking, according to your request. The shipping times can run up to ten days after the shipment currently. However, it seems that you have not yet contacted our team regarding this long overdue part. If you have any questions about shipping for example, just contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day ! Sincerely, The SOSav.fr team
F
Rating: 4 out of 5
Despite a mistake on my first order, the service was very responsive
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E
Rating: 4 out of 5
It is very clear
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E
Rating: 4 out of 5
Easy to operate
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N
Rating: 4 out of 5
Quick preparation and shipment of the order, tutorials and tools available if needed, the best.
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F
Rating: 4 out of 5
Ras for this order
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J
Rating: 4 out of 5
Fast delivery despite the holidays
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E
Rating: 4 out of 5
Well organized site, impeccable delivery. Lacked a little bit of packaging for some screen protectors received broken, but the dispute was quickly resolved by the efficient after sales service
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T
Rating: 4 out of 5
I bought a new battery for oneplus. I've been using it for over a month now, and the battery life is still good.
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L
Rating: 4 out of 5
Very good articles
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C
Rating: 4 out of 5
Very good site for my part
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G
Rating: 3 out of 5
Almost 3 weeks to receive the order.
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Response from SOSAV
Hello Gabriel, Thank you for your comment. We see that your order was received this morning and we are delighted with this news! Our team remains at your disposal if needed, do not hesitate. Sincerely, The SOSav.fr Team
N
Rating: 4 out of 5
Very happy with my purchases I would come back to this site and I would recommend it to my friends
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D
Rating: 3 out of 5
It was not the same packaging as on the photo ....
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Response from SOSAV
Hello Damien, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The SOSav.fr team
V
Rating: 4 out of 5
Meets my expectations
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C
Rating: 4 out of 5
product meets my expectations; fast service.
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S
Rating: 2 out of 5
Ok !!!
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Response from SOSAV
Hello Sarah, Thank you for your comment. We are sorry if your order did not give you complete satisfaction. The complete kit you have selected is 12,79 euros TTC, much less fortunately than if you had to replace the broken screen. The assembly instructions are available online right here: https://www.sosav.fr/guides/competences/competences-smartphone/poser-film-hydrogel/ We remain available for any further information. Very nice day to you! Sincerely, SOSav.fr
L
Rating: 4 out of 5
For this style of product the delivery is a bit long
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V
Rating: 1 out of 5
A good value for money, HOWEVER, I will not invite you to order on this site! Either you are lucky and your order will be delivered quickly (complete for the lucky ones), or it is the opposite and in this case be patient ! (A few days or even a few years). By buying on SOSav, you save money but in exchange you spend a considerable amount of time chasing the customer service. I am very disappointed and do not recommend.
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Response from SOSAV
Hello Valentin, ? Thank you for your comment. ? Indeed, some parts may have been delayed in being restocked, despite reminders to suppliers... ? We were waiting to receive them, just like you, and we are sincerely sorry for the potential inconvenience that may have been caused by this delay in delivery, beyond our control, and the various incidents that may have punctuated your customer experience at SOSav. Fortunately, everything is now back to normal. Our team remains at your disposal if needed, do not hesitate. Have a nice day! Sincerely, The SOSav.fr Team ?
M
Rating: 2 out of 5
I ordered a lens once and never received it, so I got my money back. I think it's a shame that I had to recommend the same lens at 5 times the price to receive it.
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Response from SOSAV
Hello Maxime, We thank you for your comment and we are sorry for this incident. You had indeed used a discount code in your first order that did not succeed, code that you did not use in the second, explaining this difference in amount. Our team has just come back to you to propose a new discount code created especially for you on this occasion. We remain available for any further information, do not hesitate. Very nice day to you! Sincerely, The SOSav.fr Team
J
Rating: 4 out of 5
Delivery time was long but order received
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