English 
Français 
Español 
Italiano 
Deutsch 
J
Rating: 4 out of 5
Great product and thanks to the tutorial I was able to repair my phone.
Translated reviews
Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 1, 2, 3 and 4 stars
Reset filtersE
Rating: 2 out of 5
Fast delivery, fairly good quality products, but explanatory video needs to be reviewed. My phone now has a different problem than the original one.
Translated reviews
F
Rating: 4 out of 5
Nothing to say about the delivery, fast. However, the part ordered was not completely compatible. Problem not solved.
Translated reviews
B
Rating: 3 out of 5
The replacement screen ordered is not as bright as the original screen and everything becomes more grey... it's a real shame because although I would have been willing to pay more money for a better screen! I'm very pleased with the service and the quality of the screen. So just a pity that the site doesn't describe better what we buy...
Translated reviews
C
Rating: 4 out of 5
Well
Translated reviews
A
Rating: 3 out of 5
The parts I received were used and had fingerprints on them... In addition, one of my parts was slightly damaged ... Conclusion, cheap and it shows.
Translated reviews
Response from SOSAV
Hello, Thank you for your opinion! All the parts we sell are brand new! Could you please contact our customer service at [email protected] so that we can offer you a return of the damaged part received? Wishing you a nice day :) Sincerely, The SOSav team
D
Rating: 4 out of 5
Very satisfactory.
Translated reviews
S
Rating: 4 out of 5
Satisfied with the product.
Translated reviews
T
Rating: 1 out of 5
The part received is not the right one and I am waiting for an answer from you
Translated reviews
Response from SOSAV
Hello Thierry, I see that our team gave you an answer today at 10:46 am and informed you that the part in question had been sent back immediately, entirely at our expense ;-) Do not hesitate to check your junk mail if necessary. Have a nice day and see you soon! Sincerely, The SOSav.Fr team
S
Rating: 4 out of 5
Very good product I recommend.
Translated reviews
P
Rating: 4 out of 5
fast delivery and product as described
Translated reviews
O
Rating: 4 out of 5
Excellent advice and delivery.
Translated reviews
Response from SOSAV
Hello Olivier, Thank you for your message :-) See you soon at SOSav! Sincerely, The SOSav.Fr team
S
Rating: 4 out of 5
I'm not sure how to use the screen, but it's not a perfect match for the original screen, so it can be misleading. I appreciated the replacement help videos.
Translated reviews
N
Rating: 1 out of 5
Images and products not identical, products that do not even fit and work properly. To be avoided!
Translated reviews
Response from SOSAV
Hello, thank you for your feedback! If you wish, you can contact our customer service at [email protected] so that we can offer you a solution to the problem you encountered! Sincerely, The SOSav team
O
Rating: 4 out of 5
The part fit well in the console and gave it a facelift . shipped quickly .
Translated reviews
G
Rating: 4 out of 5
Very easy to access and use
Translated reviews
R
Rating: 4 out of 5
I am very pleased with the quality of the product and the service. Very satisfied.
Translated reviews
B
Rating: 2 out of 5
Bought a template for iphone 8, lame and considering the price, I will avoid SOSAV.
Translated reviews
Response from SOSAV
Hello, thank you for your feedback! If you want to return the part, our customer service is at your disposal at [email protected] ! Have a nice day! Sincerely, The SOSav team
P
Rating: 4 out of 5
I received the order quickly, the material (tools) are excellent, the battery well wrapped, except that on the site youtube it would have been able to specify that the hair dryer to remove the shell is not too hot and too ready I damaged the screen.
Translated reviews
H
Rating: 1 out of 5
Doesn't work this piece?
Translated reviews
Response from SOSAV
Hello Huseyin, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number and the manufacturer's reference of the iPhone. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. Have a nice day!
P
Rating: 4 out of 5
Not received the right parts again
Translated reviews
F
Rating: 1 out of 5
I have bought an iPhone X charging connector and a speaker so I change it all very very well the tuto are nickel all happy with me I put the tel back on the road everything works well I was delighted and after three minutes the phone turns off and this rallume all alone I said update and the no every three minutes my tel turns off and this I went to a repairer and said the tablecloths you changed are not compatible so thank you I paid 120 euro to change my tablecloth at the repairer and my phone works properly so I am really not happy with your site with parts that are not compatible or do not work I am very disappointed I think a refund is not possible??? I am very disappointed with your site and the parts are not compatible or do not work, I think a refund is not possible. I think I will not buy from you again if you do not do anything.
Translated reviews
Response from SOSAV
Hello Florent, We thank you for your message and we are sorry to learn this information :-( It seems that you have not yet contacted our team on this subject. In order to check the status of your order with our after-sales service, please contact us by e-mail at [email protected] and give us the manufacturer's reference of your iPhone: our team will be happy to help you :-) Have a great day! The SOSav.fr team
A
Rating: 4 out of 5
Perfect!
Translated reviews
S
Rating: 4 out of 5
I was very pleased with the service and the product. I am very pleased with the service and the product.
Translated reviews
C
Rating: 3 out of 5
Correct delivery time and packaging.
Translated reviews
Response from SOSAV
Hello Claudine, We thank you for your message and we are sorry to see that the part you received is not suitable for you. It is indeed a compatible cable (unofficial), as indicated on the product sheet you have chosen :-) You can, if you wish, return the item that does not suit you, and then get a refund or a credit note of it. For this, please contact our team at [email protected], we will be happy to find a solution for you! Have a nice day. Sincerely, The SOSav.Fr team
L
Rating: 3 out of 5
I communicated precisely the part I wanted, but it was another part (not the right one) that was sent to me.
Translated reviews
Response from SOSAV
Hello Louis-Norbert, We thank you for your message and we are sorry that the exchanges with our team did not give you complete satisfaction. We remain at your disposal and are open to any comments allowing us to improve and especially to improve your customer experience at SOSav.fr. Do not hesitate to contact our team for any question. Have a great day! The SOSav.com team
N
Rating: 4 out of 5
On-time delivery
Translated reviews
M
Rating: 2 out of 5
Defect of the part for liPhone
Translated reviews
Response from SOSAV
Hello again Mathilde, As our team has indicated to you, all you have to do is send us a photo of the part you have received, together with the order number and the manufacturer's reference of your device to the address [email protected] so that we can check it together :-) Do not hesitate to contact our team directly if you have any questions, we are available. Have a nice day! Sincerely, The SOSav.Fr team
P
Rating: 4 out of 5
Tutorial about the device to be repaired missing a very close-up picture to show the process
Translated reviews
J
Rating: 4 out of 5
I received the part and it works fine, but I had to wait 2 1/2 weeks to get it.
Translated reviews
V
Rating: 1 out of 5
Very interesting site at the base but there battery of Iphone SE received refused any load.
Translated reviews
Response from SOSAV
Hello Vincent, We thank you for your message and we are sorry to hear about this :- / Have you tried to contact your customer service about this so that we can offer you a solution quickly? In order to remedy the situation, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will get back to you shortly. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.Fr Team
M
Rating: 3 out of 5
Just a small comment; please be more precise and visible in the descriptions about the compatibility of the parts with the machines.
Translated reviews
Response from SOSAV
Hello Mireille, Our team would like to thank you for your comment, which is all the more important as we are always looking to improve. We currently have more than 25,000 references in our catalogue, and we are working every day to make our product sheets more complete and precise, and our disassembly guides more comprehensive. We are also at your disposal for any additional information (technical or not) by chat, phone, e-mail, and on social networks: do not hesitate ;-) Very nice day to you! Sincerely, The SOSav.Fr Team
G
Rating: 4 out of 5
the parts replacement tutorials are a great idea
Translated reviews
I
Rating: 4 out of 5
No problem. Delivery on time.
Translated reviews
J
Rating: 1 out of 5
Product hs not working
Translated reviews
Response from SOSAV
Hello Jimmy, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and send us the photos of the part received: our team will be happy to help you :-) Have a nice day! The SOSav.fr team
L
Rating: 4 out of 5
I have received my order and I am very pleased with the service.
Translated reviews
A
Rating: 1 out of 5
Order taken fast payment and then nothing. No delivery date, no information nothing so yes bad. And am I satisfied with the delivery? Well I'll tell you once I'm delivered, which is not the case.
Translated reviews
Response from SOSAV
Hello, Thank you for your review! Your order has been shipped on 02/09 by our logistics department! Could you please contact our customer service at [email protected] so that we can offer you a return solution? We look forward to receiving your email. Sincerely, The SOSav team
M
Rating: 4 out of 5
A bit of a delay but just right. Very good advice.
Translated reviews
F
Rating: 4 out of 5
R.A.S
Translated reviews
A
Rating: 1 out of 5
1 month and a half to receive a dysfunctional battery, I do not recommend this site for the purchase of phone parts. Moreover the site sells itself to have an ecological action, but they do not care about recycling the old battery and the dysfunctional because they told me to keep them. In short an image of facade for a quality of mediocre parts.
Translated reviews
Response from SOSAV
Hello, thank you for your opinion! You have the possibility to recycle your battery by throwing it in a terminal recovering electronic products, that you find in most supermarkets and electronic stores. Our team remains available by mail, chat or phone for any further information. Wishing you an excellent day! Sincerely, The SOSav team