SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
Hello again Mathilde, As our team has indicated to you, all you have to do is send us a photo of the part you have received, together with the order number and the manufacturer's reference of your device to the address [email protected] so that we can check it together :-) Do not hesitate to contact our team directly if you have any questions, we are available. Have a nice day! Sincerely, The SOSav.Fr team
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Phil G.
Rating: 4 out of 5
Tutorial about the device to be repaired missing a very close-up picture to show the process
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Julien G.
Rating: 4 out of 5
I received the part and it works fine, but I had to wait 2 1/2 weeks to get it.
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Vincent C.
Rating: 1 out of 5
Very interesting site at the base but there battery of Iphone SE received refused any load.
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Response from SOSAV
Hello Vincent, We thank you for your message and we are sorry to hear about this :- / Have you tried to contact your customer service about this so that we can offer you a solution quickly? In order to remedy the situation, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will get back to you shortly. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.Fr Team
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Mireille A.
Rating: 3 out of 5
Just a small comment; please be more precise and visible in the descriptions about the compatibility of the parts with the machines.
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Response from SOSAV
Hello Mireille, Our team would like to thank you for your comment, which is all the more important as we are always looking to improve. We currently have more than 25,000 references in our catalogue, and we are working every day to make our product sheets more complete and precise, and our disassembly guides more comprehensive. We are also at your disposal for any additional information (technical or not) by chat, phone, e-mail, and on social networks: do not hesitate ;-) Very nice day to you! Sincerely, The SOSav.Fr Team
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Gilles P.
Rating: 4 out of 5
the parts replacement tutorials are a great idea
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Isabelle R.
Rating: 4 out of 5
No problem. Delivery on time.
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Jimmy B.
Rating: 1 out of 5
Product hs not working
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Response from SOSAV
Hello Jimmy, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] and send us the photos of the part received: our team will be happy to help you :-) Have a nice day! The SOSav.fr team
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Luka J.
Rating: 4 out of 5
I have received my order and I am very pleased with the service.
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Amanda E.
Rating: 1 out of 5
Order taken fast payment and then nothing. No delivery date, no information nothing so yes bad. And am I satisfied with the delivery? Well I'll tell you once I'm delivered, which is not the case.
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Response from SOSAV
Hello, Thank you for your review! Your order has been shipped on 02/09 by our logistics department! Could you please contact our customer service at [email protected] so that we can offer you a return solution? We look forward to receiving your email. Sincerely, The SOSav team
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Marc-André L.
Rating: 4 out of 5
A bit of a delay but just right. Very good advice.
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Fabrice D.
Rating: 4 out of 5
R.A.S
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Alexandre S.
Rating: 1 out of 5
1 month and a half to receive a dysfunctional battery, I do not recommend this site for the purchase of phone parts. Moreover the site sells itself to have an ecological action, but they do not care about recycling the old battery and the dysfunctional because they told me to keep them. In short an image of facade for a quality of mediocre parts.
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Response from SOSAV
Hello, thank you for your opinion! You have the possibility to recycle your battery by throwing it in a terminal recovering electronic products, that you find in most supermarkets and electronic stores. Our team remains available by mail, chat or phone for any further information. Wishing you an excellent day! Sincerely, The SOSav team
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Camille S.
Rating: 1 out of 5
package not received
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Response from SOSAV
Hello, Thank you for your feedback! Your order was sent on 04/09. Could you please contact our customer service at [email protected] so that we can reship it? Sincerely, The SOSav team
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Thomas S.
Rating: 2 out of 5
Screen break after two days. Without beings fall.
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Response from SOSAV
Hello, Thank you for your comment! Unfortunately, our warranty does not cover breakage :/ We are very sorry for this situation! Sincerely, The SOSav team
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Théo F.
Rating: 4 out of 5
R. a. s
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O L.
Rating: 4 out of 5
Good value for money
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Damien K.
Rating: 4 out of 5
good site, delivery too
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Pascal S.
Rating: 4 out of 5
No problems at the level of the battery all is super well studied. But following a bad manipulation, I broke the screen of my iPhone Grrrrr
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Julien B.
Rating: 4 out of 5
I'm very happy with this product. Just the spatula isesamo not given (but it goes well ...)
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Stephane L.
Rating: 1 out of 5
I have received my package after more than a month after my order
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Response from SOSAV
- Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Dominique J.
Rating: 4 out of 5
Very good for sosav, Chronopost less
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Philippe G.
Rating: 4 out of 5
Satisfied
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Charlotte D.
Rating: 4 out of 5
It is very good
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Khalid M.
Rating: 4 out of 5
Je recommande
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Nicolas P.
Rating: 1 out of 5
fake battery that indicates a non-removable message on the iPhone
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Response from SOSAV
- Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Lionel G.
Rating: 4 out of 5
The parts I ordered were not enough to repair my iphone... Otherwise the link for the disassembly and reassembly of the parts was very clear
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Gérard R.
Rating: 4 out of 5
nothing to say
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Terrier C.
Rating: 2 out of 5
2 defective items out of 3 sent. The 1st one was exchanged for free and the second one was refunded but with return shipping costs at my expense, not very commercial...
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Joseph E.
Rating: 4 out of 5
No comment
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Muriel E.
Rating: 2 out of 5
I did not speak to customer service about my problem with the faulty delivery as I did not have time to wait for more information.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] to find a solution to your problem? Sincerely, The SOSav team
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Claire L.
Rating: 1 out of 5
Bought a spare battery for my smartphone. More than mediocre. Catastrophic. The battery does not hold a charge. Even the original battery that was replaced lasted longer.
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Response from SOSAV
Hello, Thank you for your review! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
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Michael N.
Rating: 4 out of 5
For the moment, nothing to say. With hindsight, we'll see how the battery will hold up over time!
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Léo T.
Rating: 2 out of 5
The advertised capacity of the battery is much lower than its actual capacity.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can find a satisfactory solution? Sincerely, The SOSav team
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Victor R.
Rating: 1 out of 5
The battery did not work, even after following the tuto on the site. Either the product was defective or the tuto was wrong.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
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Toirneur A.
Rating: 1 out of 5
I ordered a ps4 pro controller cover and it doesn't fit on the controller
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
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Fabien C.
Rating: 4 out of 5
Top except for the seal
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Christophe R.
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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Justine C.
Rating: 1 out of 5
I did not receive the correct rear camera glass that I ordered, and to return it I had to pay more than 3 euros, although the item cost less than that
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Response from SOSAV
Hello, thank you for your opinion! Please contact us at the following address: contact&sosav.fr so that we can solve your problem.
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Johnny G.
Rating: 2 out of 5
Battery malfunction, after a 1st exchange, the new battery takes 2 days to be recharged. Expensive for generic batteries...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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