Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

Reviews 1, 2, 3 and 4 stars

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C
Camille S.
Rating: 1 out of 5
package not received
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Response from SOSAV
Hello, Thank you for your feedback! Your order was sent on 04/09. Could you please contact our customer service at [email protected] so that we can reship it? Sincerely, The SOSav team
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thomas S.
Rating: 2 out of 5
Screen break after two days. Without beings fall.
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Response from SOSAV
Hello, Thank you for your comment! Unfortunately, our warranty does not cover breakage :/ We are very sorry for this situation! Sincerely, The SOSav team
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Théo F.
Rating: 4 out of 5
R. a. s
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O L.
Rating: 4 out of 5
Good value for money
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damien K.
Rating: 4 out of 5
good site, delivery too
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pascal S.
Rating: 4 out of 5
No problems at the level of the battery all is super well studied. But following a bad manipulation, I broke the screen of my iPhone Grrrrr
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Julien B.
Rating: 4 out of 5
I'm very happy with this product. Just the spatula isesamo not given (but it goes well ...)
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stephane L.
Rating: 1 out of 5
I have received my package after more than a month after my order
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Response from SOSAV
- Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Dominique J.
Rating: 4 out of 5
Very good for sosav, Chronopost less
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Philippe G.
Rating: 4 out of 5
Satisfied
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Charlotte D.
Rating: 4 out of 5
It is very good
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Khalid M.
Rating: 4 out of 5
Je recommande
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Nicolas P.
Rating: 1 out of 5
fake battery that indicates a non-removable message on the iPhone
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Response from SOSAV
- Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Lionel G.
Rating: 4 out of 5
The parts I ordered were not enough to repair my iphone... Otherwise the link for the disassembly and reassembly of the parts was very clear
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Gérard R.
Rating: 4 out of 5
nothing to say
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TERRIER C.
Rating: 2 out of 5
2 defective items out of 3 sent. The 1st one was exchanged for free and the second one was refunded but with return shipping costs at my expense, not very commercial...
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Joseph E.
Rating: 4 out of 5
No comment
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muriel E.
Rating: 2 out of 5
I did not speak to customer service about my problem with the faulty delivery as I did not have time to wait for more information.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] to find a solution to your problem? Sincerely, The SOSav team
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Claire L.
Rating: 1 out of 5
Bought a spare battery for my smartphone. More than mediocre. Catastrophic. The battery does not hold a charge. Even the original battery that was replaced lasted longer.
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Response from SOSAV
Hello, Thank you for your review! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
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Michael N.
Rating: 4 out of 5
For the moment, nothing to say. With hindsight, we'll see how the battery will hold up over time!
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Léo T.
Rating: 2 out of 5
The advertised capacity of the battery is much lower than its actual capacity.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can find a satisfactory solution? Sincerely, The SOSav team
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Victor R.
Rating: 1 out of 5
The battery did not work, even after following the tuto on the site. Either the product was defective or the tuto was wrong.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
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Toirneur A.
Rating: 1 out of 5
I ordered a ps4 pro controller cover and it doesn't fit on the controller
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at the following address: contact&sosav.fr so that we can solve your problem. Sincerely, The SOSav team.
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Fabien C.
Rating: 4 out of 5
Top except for the seal
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Christophe R.
Rating: 4 out of 5
I am very pleased with the service and the quality of the product.
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Justine C.
Rating: 1 out of 5
I did not receive the correct rear camera glass that I ordered, and to return it I had to pay more than 3 euros, although the item cost less than that
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Response from SOSAV
Hello, thank you for your opinion! Please contact us at the following address: contact&sosav.fr so that we can solve your problem.
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johnny G.
Rating: 2 out of 5
Battery malfunction, after a 1st exchange, the new battery takes 2 days to be recharged. Expensive for generic batteries...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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DIBOUSSI A.
Rating: 4 out of 5
Well
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lucie B.
Rating: 1 out of 5
A disaster. The product sold did not correspond to its description. I sent a return request explaining the problem and, strangely enough, the product description was changed online just before Sosav replied to tell me that the error was most likely mine and that they would not pay the return shipping costs. This isn't the first time I've bought from this bunch of crooks, and I've systematically had problems with the material sent (e.g. a replacement IPhone screen that doesn't work when connected, and Sosav trying to void the warranty by claiming that when the product is opened, the customer waives any claim... before they've even had a chance to test it). This purchase was my last attempt to "consume French" (which is of course a big mistake since I'm pretty sure that Sosav buys in bulk in China before reselling at full price in France). This company continues to operate shamelessly, but I'm crossing my fingers that they'll eventually have to close up shop, or at least that they'll be subjected to a tough audit by the relevant fraud authorities.
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Response from SOSAV
Hello, thank you for your opinion. Compatibilities are indicated on each of our product sheets before the order is placed and we don't have fun changing them before responding to our customers. The part ordered simply does not match your model. We cannot find a screen order in your customer account. If you ordered with another account, our customer service is at your disposal for an exchange of the part, within the framework of our guarantee. Sincerely, The SOSav team
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Frédéric V.
Rating: 3 out of 5
The order was easy, the delivery was very fast and in good condition, it's perfect... Too bad the product I bought doesn't fit 100/100, I had to make some changes to make it fit.
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patrick F.
Rating: 3 out of 5
Passing .conforme on time
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Cristel G.
Rating: 4 out of 5
It's OK.
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jean michel H.
Rating: 4 out of 5
well
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Karine B.
Rating: 4 out of 5
No problems to report. Tutorials on the site very well done and accurate...even for those new to repairs.
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Marine D.
Rating: 4 out of 5
Good quality spare part, but I would have liked to have some details, especially on the welding of the part.
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Michel B.
Rating: 4 out of 5
product corresponding to the order
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Abderrahmane M.
Rating: 1 out of 5
I don't order sosav
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
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Dimitri F.
Rating: 2 out of 5
Poor quality equipment that doesn't work well...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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pascal H.
Rating: 4 out of 5
Product received quickly in good condition Just a reproach on the descriptions which are not clear compared to another similar article (I did not know that the screen I ordered did not have the camera and the front speaker) compared to the other screen) But the descriptions of assembly are excellent
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JEAN-PIERRE B.
Rating: 4 out of 5
Fast, accurate, fair price
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