Customer reviews of SOSAV

9,3 /10

Based on 27 048 published reviews

5 21,1k 78% 4 4 196 16% 3 924 3% 2 330 1% 1 532 2%

Summary of reviews

SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.

Reviews 1, 2, 3 and 4 stars

Reset filters

Diboussi A.

Published on 04/09/2020 à 17h22

Well

Translated reviews

Lucie B.

Published on 04/09/2020 à 12h44

A disaster. The product sold did not correspond to its description. I sent a return request explaining the problem and, strangely enough, the product description was changed online just before Sosav replied to tell me that the error was most likely mine and that they would not pay the return shipping costs. This isn't the first time I've bought from this bunch of crooks, and I've systematically had problems with the material sent (e.g. a replacement IPhone screen that doesn't work when connected, and Sosav trying to void the warranty by claiming that when the product is opened, the customer waives any claim... before they've even had a chance to test it). This purchase was my last attempt to "consume French" (which is of course a big mistake since I'm pretty sure that Sosav buys in bulk in China before reselling at full price in France). This company continues to operate shamelessly, but I'm crossing my fingers that they'll eventually have to close up shop, or at least that they'll be subjected to a tough audit by the relevant fraud authorities.

Translated reviews

Response from SOSAV Published on 04/09/2020

Hello, thank you for your opinion. Compatibilities are indicated on each of our product sheets before the order is placed and we don't have fun changing them before responding to our customers. The part ordered simply does not match your model. We cannot find a screen order in your customer account. If you ordered with another account, our customer service is at your disposal for an exchange of the part, within the framework of our guarantee. Sincerely, The SOSav team

Frédéric V.

Published on 04/09/2020 à 12h39

The order was easy, the delivery was very fast and in good condition, it's perfect... Too bad the product I bought doesn't fit 100/100, I had to make some changes to make it fit.

Translated reviews

Patrick F.

Published on 04/09/2020 à 12h35

Passing .conforme on time

Translated reviews

Cristel G.

Published on 04/09/2020 à 12h08

It's OK.

Translated reviews

Jean Michel H.

Published on 03/09/2020 à 12h29

well

Translated reviews

Karine B.

Published on 01/09/2020 à 18h56

No problems to report. Tutorials on the site very well done and accurate...even for those new to repairs.

Translated reviews

Marine D.

Published on 31/08/2020 à 16h05

Good quality spare part, but I would have liked to have some details, especially on the welding of the part.

Translated reviews

Michel B.

Published on 29/08/2020 à 15h32

product corresponding to the order

Translated reviews

Abderrahmane M.

Published on 29/08/2020 à 10h58

I don't order sosav

Translated reviews

Response from SOSAV Published on 31/08/2020

Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.

Dimitri F.

Published on 28/08/2020 à 17h56

Poor quality equipment that doesn't work well...

Translated reviews

Response from SOSAV Published on 31/08/2020

Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.

Pascal H.

Published on 27/08/2020 à 14h55

Product received quickly in good condition Just a reproach on the descriptions which are not clear compared to another similar article (I did not know that the screen I ordered did not have the camera and the front speaker) compared to the other screen) But the descriptions of assembly are excellent

Translated reviews

Jean-Pierre B.

Published on 27/08/2020 à 14h13

Fast, accurate, fair price

Translated reviews

José Calixto R.

Published on 27/08/2020 à 13h57

I'm very pleased with the service and the product. I'll come back to you as soon as possible. I'm sorry!

Translated reviews

Response from SOSAV Published on 27/08/2020

Hello, Thank you for your feedback! Could you please contact us directly by email at the following address: [email protected] so that we can solve your problem. Sincerely, The SOSav team.

Alan N.

Published on 27/08/2020 à 13h11

I'm sorry, but I have to tell you that I'm not sure I'm going to be able to do it. I'm not sure I'm going to be able to do it because I'm not going to be able to do it.

Translated reviews

Response from SOSAV Published on 27/08/2020

Hello, Thank you for your review! Could you please contact the customer service at the following address: [email protected] so that we can solve the problem you encountered. Sincerely, The SOSav team.

Fabrice C.

Published on 27/08/2020 à 09h33

conforms to the order and is delivered quickly

Translated reviews

Guilhem V.

Published on 26/08/2020 à 20h10

Perfect, thank you.

Translated reviews

Cedric L.

Published on 26/08/2020 à 15h25

Site not very intuitive. The products put forward are always Apple and Samsung. There are not ONLY these brands.

Translated reviews

Dominique B.

Published on 26/08/2020 à 13h31

The package corresponds to the order. The change of the part was done in good conditions with the help of the tuto.

Translated reviews

Rawad H.

Published on 26/08/2020 à 12h34

I placed my order on 28/07/2020 ref (ZVKBZHJBF) and so far I have received nothing. I reported the problem on 13/08/2020 to the SOSav team as well as the re-order ref(SAV861252) not received ...

Translated reviews

Response from SOSAV Published on 26/08/2020

Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.

Jeremy L.

Published on 25/08/2020 à 16h06

well

Translated reviews

Anthony T.

Published on 25/08/2020 à 10h01

Long delivery time compared to the time indicated by the site

Translated reviews

Alain C.

Published on 25/08/2020 à 05h04

with the order of a screen it would be good to specify that the glue is not provided

Translated reviews

Corinne G.

Published on 24/08/2020 à 17h05

Delivery too long and incomplete.

Translated reviews

Response from SOSAV Published on 25/08/2020

Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can solve the problem. Sincerely, The SOSav team.

David N.

Published on 24/08/2020 à 14h14

On 2 items, one received quickly but not conform to the description (camera lens protector), and the 2nd very important delay of delivery without having reasons....

Translated reviews

Response from SOSAV Published on 24/08/2020

Hello, Thank you for your feedback! We did indeed run out of SIM drawers at the time of your order? We sincerely apologize for our logistic service which did not send you an email! If there is another delay, we are available all week long, from 09h00 to 18h00, at [email protected] ! Sincerely, The SOSav team

Jean-Claude V.

Published on 24/08/2020 à 13h22

Fast and efficient service

Translated reviews

Jacques M.

Published on 24/08/2020 à 07h50

Well

Translated reviews

Lena T.

Published on 23/08/2020 à 16h52

The site is quite clear and explanatory. The order is quickly

Translated reviews

Amel A.

Published on 22/08/2020 à 20h27

The order arrived quickly, but one of the two parts ordered was not the right one. I wrote to the after sales service, they answered me very quickly (1h max)

Translated reviews

Ludovic C.

Published on 22/08/2020 à 13h08

I've been using it for a while now, but I'm not sure if it's a good one. I'm not sure if it's a good one, but I'm not sure if it's a good one, and I'm not sure if it's a good one.

Translated reviews

Response from SOSAV Published on 24/08/2020

Hello, Thank you for your opinion ! Could you please contact our customer service at [email protected] ? We look forward to receiving your email and wish you a nice day ! Sincerely, The SOSav team

Julien L.

Published on 22/08/2020 à 12h34

The battery only lasted 3 days. OUT OF ORDER. Satisfactory after sales service, immediate refund of the battery.

Translated reviews

Sébastien D.

Published on 21/08/2020 à 12h01

I'm very pleased with the service and the price.

Translated reviews

Eric M.

Published on 21/08/2020 à 11h37

VERY POOR QUALITY MATERIAL RECEIVED

Translated reviews

Response from SOSAV Published on 21/08/2020

Hello Eric, Thank you for your feedback! In order to exchange the charger, can you contact our customer service at [email protected]? Sincerely, The SOSav team

Gabriel V.

Published on 20/08/2020 à 18h00

I've been using it for a while now, but I'm not sure how long it's been in use. It takes 3 shipments for it to arrive intact... horribly long delays! 4 months to get the order! I advise you to order directly in China, it will be faster and much better quality! Nothing to add, we can hardly do worse...

Translated reviews

Response from SOSAV Published on 21/08/2020

Hello, Thank you for your feedback! Please accept our sincere apologies for the problems encountered. Sincerely, The SOSav team.

Harry G.

Published on 20/08/2020 à 12h21

a real gas factory for a simple return.

Translated reviews

Response from SOSAV Published on 20/08/2020

Hello, Thank you for your opinion! Indeed, we ask for the photos before the return of the parts! These photos are used as a guarantee if the items are damaged during transport :) Wishing you a good day! Sincerely, The SOSav team

Dominique S.

Published on 20/08/2020 à 08h05

Well

Translated reviews

Sylvain B.

Published on 20/08/2020 à 07h58

an order for an iPhone 5 SE screen. First shipment, the screen does not work. Exchange. Second screen, it arrives with a torn tablecloth (photo if needed) and the third replacement, same symptom. I managed to get a refund, not without difficulty. So I didn't lose money but I just lost a month and a half. It was the last time on this site for me.

Translated reviews

Response from SOSAV Published on 20/08/2020

Hello, Thank you for your review! Please accept our sincere apologies for all the problems encountered with your first order. We sincerely hope to see you again. Sincerely, The SOSav team.

Alexandra T.

Published on 19/08/2020 à 18h07

My product was not suitable for me I asked for a refund but the shipping costs were still at my expense so I don't find it normal knowing that I already paid the shipping costs

Translated reviews

Response from SOSAV Published on 20/08/2020

Hello, Thank you for your review :) Could you please contact our customer service again to attach a return slip? Wishing you a good day! Sincerely, The SOSav team

Pierre L.

Published on 18/08/2020 à 18h59

Battery arrived dead

Translated reviews

Response from SOSAV Published on 19/08/2020

Hello, Thank you for your comment :) Could you please contact our customer service at [email protected] so that we can offer you a battery exchange? Sincerely, The SOSav team

Emile M.

Published on 18/08/2020 à 17h56

Accuracy of description

Translated reviews