Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I'm very pleased with the service and the product. I'll come back to you as soon as possible. I'm sorry!
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact us directly by email at the following address: [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Alan N.
Rating: 3 out of 5
I'm sorry, but I have to tell you that I'm not sure I'm going to be able to do it. I'm not sure I'm going to be able to do it because I'm not going to be able to do it.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact the customer service at the following address: [email protected] so that we can solve the problem you encountered. Sincerely, The SOSav team.
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Fabrice C.
Rating: 4 out of 5
conforms to the order and is delivered quickly
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Guilhem V.
Rating: 4 out of 5
Perfect, thank you.
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Cedric L.
Rating: 3 out of 5
Site not very intuitive. The products put forward are always Apple and Samsung. There are not ONLY these brands.
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Dominique B.
Rating: 4 out of 5
The package corresponds to the order. The change of the part was done in good conditions with the help of the tuto.
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Rawad H.
Rating: 1 out of 5
I placed my order on 28/07/2020 ref (ZVKBZHJBF) and so far I have received nothing. I reported the problem on 13/08/2020 to the SOSav team as well as the re-order ref(SAV861252) not received ...
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Jeremy L.
Rating: 4 out of 5
well
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Anthony T.
Rating: 4 out of 5
Long delivery time compared to the time indicated by the site
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Alain C.
Rating: 3 out of 5
with the order of a screen it would be good to specify that the glue is not provided
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corinne G.
Rating: 1 out of 5
Delivery too long and incomplete.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can solve the problem. Sincerely, The SOSav team.
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David N.
Rating: 3 out of 5
On 2 items, one received quickly but not conform to the description (camera lens protector), and the 2nd very important delay of delivery without having reasons....
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Response from SOSAV
Hello, Thank you for your feedback! We did indeed run out of SIM drawers at the time of your order? We sincerely apologize for our logistic service which did not send you an email! If there is another delay, we are available all week long, from 09h00 to 18h00, at [email protected] ! Sincerely, The SOSav team
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Jean-Claude V.
Rating: 4 out of 5
Fast and efficient service
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Jacques M.
Rating: 4 out of 5
Well
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LENA T.
Rating: 3 out of 5
The site is quite clear and explanatory. The order is quickly
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Amel A.
Rating: 4 out of 5
The order arrived quickly, but one of the two parts ordered was not the right one. I wrote to the after sales service, they answered me very quickly (1h max)
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Ludovic C.
Rating: 2 out of 5
I've been using it for a while now, but I'm not sure if it's a good one. I'm not sure if it's a good one, but I'm not sure if it's a good one, and I'm not sure if it's a good one.
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Response from SOSAV
Hello, Thank you for your opinion ! Could you please contact our customer service at [email protected] ? We look forward to receiving your email and wish you a nice day ! Sincerely, The SOSav team
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Julien L.
Rating: 2 out of 5
The battery only lasted 3 days. OUT OF ORDER. Satisfactory after sales service, immediate refund of the battery.
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Sébastien D.
Rating: 4 out of 5
I'm very pleased with the service and the price.
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Eric M.
Rating: 2 out of 5
VERY POOR QUALITY MATERIAL RECEIVED
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Response from SOSAV
Hello Eric, Thank you for your feedback! In order to exchange the charger, can you contact our customer service at [email protected]? Sincerely, The SOSav team
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Gabriel V.
Rating: 1 out of 5
I've been using it for a while now, but I'm not sure how long it's been in use. It takes 3 shipments for it to arrive intact... horribly long delays! 4 months to get the order! I advise you to order directly in China, it will be faster and much better quality! Nothing to add, we can hardly do worse...
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Response from SOSAV
Hello, Thank you for your feedback! Please accept our sincere apologies for the problems encountered. Sincerely, The SOSav team.
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Harry G.
Rating: 1 out of 5
a real gas factory for a simple return.
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Response from SOSAV
Hello, Thank you for your opinion! Indeed, we ask for the photos before the return of the parts! These photos are used as a guarantee if the items are damaged during transport :) Wishing you a good day! Sincerely, The SOSav team
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Dominique S.
Rating: 4 out of 5
Well
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Sylvain B.
Rating: 1 out of 5
an order for an iPhone 5 SE screen. First shipment, the screen does not work. Exchange. Second screen, it arrives with a torn tablecloth (photo if needed) and the third replacement, same symptom. I managed to get a refund, not without difficulty. So I didn't lose money but I just lost a month and a half. It was the last time on this site for me.
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Response from SOSAV
Hello, Thank you for your review! Please accept our sincere apologies for all the problems encountered with your first order. We sincerely hope to see you again. Sincerely, The SOSav team.
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Alexandra T.
Rating: 1 out of 5
My product was not suitable for me I asked for a refund but the shipping costs were still at my expense so I don't find it normal knowing that I already paid the shipping costs
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Response from SOSAV
Hello, Thank you for your review :) Could you please contact our customer service again to attach a return slip? Wishing you a good day! Sincerely, The SOSav team
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Pierre L.
Rating: 1 out of 5
Battery arrived dead
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Response from SOSAV
Hello, Thank you for your comment :) Could you please contact our customer service at [email protected] so that we can offer you a battery exchange? Sincerely, The SOSav team
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Emile M.
Rating: 4 out of 5
Accuracy of description
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Stapin L.
Rating: 1 out of 5
I had not received my order!!!
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Response from SOSAV
Hello, Thank you for your review :) Could you please contact our customer service at [email protected] so that we can reship your order? Indeed, this one was sent on 10/07 in letter without follow-up. Sincerely, The SOSav team
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Gael D.
Rating: 1 out of 5
Part hs
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] so that we can exchange the part? Sincerely, The SOSav team
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catherine B.
Rating: 4 out of 5
perfectly
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Emmanuel L.
Rating: 2 out of 5
One time the battery is not working and the second one they sent me discharges after 30min
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Response from SOSAV
Hello Emmanuel, Thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
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Franck L.
Rating: 4 out of 5
Fast and accurate delivery
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Yann D.
Rating: 3 out of 5
As presented in the satisfaction survey, the product ordered is white but at the validation it is the black version that appeared. Without this problem I would have given it 4 stars.
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Response from SOSAV
Hello, Thank you for your feedback. Please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
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ANTHONY R.
Rating: 1 out of 5
I'm very, very unhappy with it. Out of order. Service. Customer who does not answer by phone. But by e-mail. But only good when they want. I had to work with one of their competitors. Screen received 24 hours that works. Sosav lost a customer
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
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Jean Pierre S.
Rating: 4 out of 5
Well
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Jeremy G.
Rating: 4 out of 5
Fast and good product
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Wilfryd B.
Rating: 4 out of 5
I've been using the Xbox one for a while now and I'm not sure if it's a good idea to buy a wireless controller for the Xbox one. I'm not sure if it's a good idea to buy a wireless controller for the Xbox one because it's a good idea to buy a wireless controller for the Xbox one.
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sylvain B.
Rating: 4 out of 5
avoid drop-down menus to avoid confusion e.g. between right and left joystick buttons
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Philippe C.
Rating: 4 out of 5
Fast enough delivery. Changing the part did not improve the defect.
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Gabriel T.
Rating: 4 out of 5
A little long but the products look good, to see in time.
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