Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
I didn't receive my order, I contacted the customer service department, no answer.
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Response from SOSAV
Hello, Thank you for your review! After checking, our customer service unfortunately did not receive a message from you :/ Could you please contact them at [email protected] ? Sincerely, The SOSav team
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SERGE B.
Rating: 2 out of 5
It's a good site but SOSAV must be more vigilant about the photo of the products offered, which subsequently does not correspond to the product we receive, we order the exact model of the product in relation to the photo, especially if there are several references for the same product, so it's crucial to receive what we ask. Moreover, read more carefully the emails that are sent to you when there is a problem, this avoids sending the wrong product twice in a row.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. We remain at your disposal.
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Maëva G.
Rating: 1 out of 5
I ordered a back panel for my Sony Xperia Z5 Compact. The first one took a long time to arrive and did not match the description. The second one was sent quickly but still didn't match the description (no flash protection and very simplistic front panel). Moreover, it arrived broken in a thousand pieces despite all the protections around it. They refunded my money.
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Christophe C.
Rating: 2 out of 5
Following the breakage of my Galaxy A70 screen I visited the site with my screen replacement procedure. The steps are well detailed but there are a few steps missing for the procedure to be complete. I ordered the screen from my A70 to proceed with the repair but what a disappointment. The screen only has the LCD glass and not the complete screen. Once in place, the LCD screen does not light up across the entire screen. The fingerprint recognition does not work anymore since the screen does not go all the way down. At almost 100 I expected much better and I'm not sure I'd recommend this site or recommend it to my friends.
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
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jean-paul L.
Rating: 4 out of 5
+ : correct prices, large choice - : mails sent after a delay of up to one hour
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Julie P.
Rating: 1 out of 5
I had a bad experience, the materials are of poor quality, my first screen : a weakened tablecloth that did not support the installation. I have to say that I am very pleased with the service and the quality of the product, and I am very pleased with the quality of the product and the quality of the service. Never again!
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Bruno R.
Rating: 3 out of 5
On site and order nothing to say about the product it did not correspond to the order and this 2 times is not serious to review
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Response from SOSAV
Hello, Thank you for your feedback! We have corrected our stock and our customer service is waiting for a response from you? Sincerely, The SOSav team
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Bruno D.
Rating: 4 out of 5
Fast and accurate shipping
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Alice G.
Rating: 4 out of 5
Intuitive RAS
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Sanae D.
Rating: 1 out of 5
The product I received did not work and as I returned it I had to pay the shipping costs and they did not refund me the shipping costs. So I strongly advise against it
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Response from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can solve your problem? Sincerely, The SOSav team.
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Bruno G.
Rating: 3 out of 5
I am a little disappointed with the battery which was given for 3300 mAh and which in reality is not more than 2700 mAh
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Response from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a solution to your problem. Sincerely, The SOSav team.
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Pacey G.
Rating: 1 out of 5
False product
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Response from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
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CHRISTOPHE L.
Rating: 4 out of 5
The material provided to change a battery iphone 7 is top, battery and seal. It's the video tutorial that misleads him... When we are told not to force on the left side, it would be good to specify that the phone is held upside down. I screwed up the button pad when I opened it from the wrong side....
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Alexandre P.
Rating: 3 out of 5
The parts are supposedly tested before shipping... Well, the first one I received doesn't work and it was really hard to miss... so not tested before shipping... However, if these ones work, they work correctly! The after-sales service was very responsive and offered me a quick solution. Nevertheless, I think it's a shame to have to waste time because the parts are (apparently) not tested, even though it's written in big letters on their website...
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Louis B.
Rating: 4 out of 5
the ergonomics of the site and the videos are top, BUT the quality of the components supplied is not assured: the after-sales service made no difficulty in sending me back a new connector twice and finally my phone works, but I don't know if the microphone and/or the GSM antenna will last 2-3 years
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Jean-Marc E.
Rating: 2 out of 5
The site is well done but on the liPhone reassembly tutorial there is a step missing and I found myself with an extra screw, forced to reassemble...
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Etienne F.
Rating: 1 out of 5
I've been using it for a while now, but it's not a good one. It's a good one, but it's not a good one, and it's not a good one. I find this average for 120
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Response from SOSAV
Hello, thank you for your feedback! Our customer service is at your disposal if you wish to exchange the screen you received. Sincerely, The SOSav team
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Christina P.
Rating: 4 out of 5
As described
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cedric P.
Rating: 4 out of 5
Quality service
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ARTHUR F.
Rating: 2 out of 5
I am overall very disappointed. No problem with the site which delivered on time but they are careful not to say that the quality of the screen is much lower. I would have preferred to stay with my broken screen. It's a great product. I have lost the colours, which are now very bland and the touch is very bad and clicks next to it all the time. I will never buy their "premium screen" again. It should be pointed out that it is far from the quality of the originals.
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can offer you an exchange of the screen? Sincerely, The SOSav team
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Guillaume L.
Rating: 1 out of 5
Non-functional used part (PlayStation 4 controller touchpad)
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Response from SOSAV
Hello Guillaume, Thank you for your review! Could you please contact our customer service so that we can find a solution to the problem you are experiencing? Have a nice day! Sincerely, The SOSav team
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philippe P.
Rating: 4 out of 5
well
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stef G.
Rating: 1 out of 5
I still haven't received my package and I will have to pay for the shipping again if I want it.
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Response from SOSAV
Hello, Our customer service has just received your request on our support, we will answer it as soon as possible! Sincerely, The SOSav team.
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rafael R.
Rating: 1 out of 5
The cables received are not compatible with the go pro as proposed on the site.
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Response from SOSAV
Hello, Thank you for sharing your opinion following your order on our site! Have you contacted our customer support at contact@sosav, so that we can offer you an after-sales solution? Wishing you a nice day! The SOSav team
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Jacques P.
Rating: 4 out of 5
more flexible and resistant glass than the original one
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Philippe P.
Rating: 4 out of 5
Delivered quickly and product conforms.
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Tom V.
Rating: 2 out of 5
Screen much more fragile than the original one, cracked in my pocket after two days. And no return possible.
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Samuel M.
Rating: 2 out of 5
The delay is much longer than usual. This is a big handicap knowing that the screen I ordered had to be replaced with a screen that was completely out of order. I find it a shame not to be warned of this longer delay. However, this is the first problem I have encountered after several orders, the quality is always there. Good luck to all.
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Response from SOSAV
Hello, Thank you for your comment! In case of problem, our customer service is at your disposal! We wish you a good day! Sincerely, The SOSav team
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SAINT-MARC F.
Rating: 4 out of 5
I am very pleased with the quality of the product and the service. Photo sensor ordered to replace the original sensor which with time contained many dust inside, materializing by the presence of multiple black dots on the screen. Alas with the ignition of the mode photograph, this one posts me 4 black points in the higher right quarter of the image. I recommended 2 of them hoping that they do not have the same problem. Still waiting for supply since July 15. SOSAV has taken care of the problem. Thanks
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Jean-Philippe J.
Rating: 2 out of 5
This assembly does not have depth and therefore I lost the facial recognition on my iPhone. Obviously this was not described in the description at all.
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Response from SOSAV
Hello, Thank you for your comment! If you have any problems, please contact our customer service. The address is [email protected] Sincerely, The SOSav team
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Omar H.
Rating: 1 out of 5
Non.
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Response from SOSAV
Hello, If you have any problems, our customer service is available at [email protected]. Sincerely, The SOSav team
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Bruno R.
Rating: 4 out of 5
I have nothing more to say
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David G.
Rating: 1 out of 5
The battery never wanted to charge. The speaker doesn't work. In short, very disappointed.
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can arrange an exchange? Sincerely, The SOSav team
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Nicolas B.
Rating: 1 out of 5
I'm very disappointed, it's been 20 days since I ordered an official Samsung screen block and I still haven't received anything. I've been trying to contact customer service and no one is able to give me a precise date. I find it really deplorable to let the customer order a part that is not in stock.
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Response from SOSAV
Hello, Thank you for your feedback! Our customer service has found a solution to the problem! Have a nice day! Sincerely, The SOSav team
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dominique B.
Rating: 2 out of 5
The return should be free.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
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Philippe P.
Rating: 4 out of 5
Errors concerning the parts received, which were not in accordance with the order, which were dealt with efficiently. To be recommended.
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frederic Z.
Rating: 4 out of 5
I've been using it for a while now and I'm very happy with it. The tutorial is very clear and practical
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pierre-alain W.
Rating: 4 out of 5
The different parts I ordered are of very good quality and I am very satisfied. I will order again when I need it.
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Hugo B.
Rating: 4 out of 5
Well
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Patrick A.
Rating: 1 out of 5
Never the right model
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Response from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] for any problems you may have? Sincerely, The SOSav team
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